ASHISH RAI Sr. Lead Business Consultant
E-mail: ab9j2p@r.postjobfree.com Mobile: 214-***-****
PROFILE
MBA with extensive 10 years of experience as a Business Systems Analyst for applications in HealthCare, Insurance, Retail
and automobile industry. Ingenious, strategic and results-oriented business analyst with successful experience in eliciting,
analyzing, and documenting the requirements for business processes, policies, and information systems. Worked as a liaison
among business stakeholders to understand business problems and opportunities in the context of requirements and
recommend solutions that enable the organization to achieve its goals.
PERSONAL ATTRIBUTES
• Team leader capable of motivating staff.
• Ability to get on with all levels of people and possess strong relationship building skills.
• Superb communication skills and able to articulate technical jargon to a non-technical audience.
• Ability to gain results through others.
• Knowledge of project management methods.
• Able to continuously meet targets and surpass expectations.
• Articulate and well presented.
• Having the necessary drive and enthusiasm required for a tough competitive industry.
SKILLS:
• Expert in business process engineering and software development life cycle, including analysis, design, development,
testing and implementation of software applications.
• Experience in evaluating project cost, scheduling, issue, risk, financial, and quality management.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design
using UML, Rational Rose, and Visio.
• Sound knowledge of Data Mining, Data Mapping, Data Validation, Informatica ETL tool, and backend testing using
SQL Queries
• Familiar with current industry standards, such as HIPAA, SOX, ISO, Six Sigma, and Capability Maturity Model
(CMM).
• Extensive knowledge of SDLC and Rational Unified Process (RUP).
• Strong analytical and problem solving skills, capable of addressing relevant and significant facts and recommending
out-of-the-box solutions.
• Interacting with stakeholders, elicitation requirements and documenting BRD’s and FRD’s including use cases and
process modeling. (DFDs, Flow Charts, Swim Lane Diagrams, etc.)
• Experience in conducting Joint Application Development (JAD) and Rapid Application Development (RAD)
sessions to converge early toward a design acceptable to the users.
• Facilitated (UAT) with stakeholders, senior management, as well as business users.
• Adept at reducing development costs and providing traceability of projects.
• Excellent analytical and communication skills, verbal and written, including the ability to articulate complex technical
concepts to non-technical clients. Experience interfacing with vendors and 3rd parties
• Strong analytic and fact-based decision-making skill. Experienced in multi-tasking, handling multiple small projects -
prioritizing, planning and task delegation and support efforts simultaneously.
• Demonstrated organizational and problem solving skills with ability to handle multiple tasks.
• Quantitative, analytical and presentation skills gained through experiences and academics.
• Flexibility and adaptability skills in handling changing priorities requests and multi-task work environment.
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• Proficient in use of Microsoft Office suite and Internet applications for work related tasks.
TOOLS AND TECHNOLOGIES
Methodologies: Waterfall, Rational Unified Process (RUP), Agile Methodology, Scrum;
Documentation Tools: Confluence/JIRA, MS Office Suite - Word, Excel, PowerPoint; SVN
Business Modeling Tools: Rational Rose, MS Visio, Enterprise Architect, Balasmiq;
ERP Tools: PeopleSoft, CRM Dynamics
Database Skills: Overview of Database Design, MS Access, SQL, DB2, SharePoint.
Configuration Management Tools: Microsoft Visual Source Safe, Rational ClearCase, Rational ClearQuest;
Requirements Management Tools: DOORS, Rational Requisite Pro, BluePrint Requirement Center.
Reporting Tools: Crystal Reports;
Project Management Tools: IPMS (Integrated Project Management Solutions), MS Project;
Operating Systems: Windows 9x/NT/ME/2000/XP/Vista/7;
PROFESSIONAL EXPERIENCE
Aon plc, Chicago, IL
Sr. Lead Business Analyst\Project Lead Nov 2012 – Till Date
Project: Aon plc is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources
solutions and outsourcing services. Worked on Liferay based portal project - this is being built to increase internal team
communication and interaction.
Responsibilities:
• As lead for business analyst team, spearheaded and directed the requirement gathering and implementation of
requirements, resulting in greater speed and access to information to both business and technical team. Collaborated
with technical team to develop solutions and architecture.
• Developed user specifications, use case statements and diagrams and documents to produce a statement of work. All
data modeling and user interfaces were prototyped using Microsoft Visio.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships
in SVN Subversion.
• Worked closely with project manager to select and refine process, monitor effectiveness, and institute systems to
improve deliverables. Maintained strong commitment to accuracy, detail, confidentiality and timeliness of completion.
• Collaborate with senior management on project development, meetings with clients, and requirement deliverables.
• Lead development of requirements, process models, and all documentation throughout project lifecycles.
• Oversee development of support systems, encompassing management reporting, project planning and monitoring team
performance.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to
address them in advance.
• Providing strategic direction during the implementation stages and managing client expectations by ensuring the
delivery of the highest quality service
• Worked closely with marketing department in regards to the portal for external vendor dealings and requirement
gathering. Worked on email marketing, lead generation and web analytics. Experience of working in multi-vendor
environments.
• Demonstrated ability to work with and support cross-functional project teams and ability to manage multiple projects
simultaneously and under pressure.
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• Strong attention to detail and focus on task completion and demonstrated the ability for Internal and External
Stakeholder Management.
Environment: Windows XP/2000, MS Office Suite, MS-Project, JIRA, Liferay, Epsilon, SVN Subversion, Omniture.
Wipfli LLP, Milwaukee, WI Feb 2012 – Oct 2012
Lead Business Analyst
Project: Wipfli LLP ranks among the top 30 accounting and business consulting firms in the nation. The firm serves businesses
of various sizes, from large public and private companies, to closely held family-owned businesses. Wipfli helps clients
streamline processes, improve performance, leverage the right technology, or increase financial success, by offering innovative,
effective, and personalized services to help clients overcome their business challenges today and plan for tomorrow. Worked
with Property and Casualty client – Church Mutual. Church Mutual has specialized in insurance for religious organizations.
Their market also includes religious-related schools, camps, denominational offices, and senior living facilities. They insure
religious institutions of all denominations. Church Mutual markets most lines of commercial property and liability insurance,
including multiple-peril, workers' compensation, and commercial auto insurance. This project focused on Delivering Improved
Services to Customers and the Organization Via Effective Re-engineering (DISCOVER).
Responsibilities:
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business
requirements.
• Utilized the 80-20 rule to prioritize and incorporate the critical features. Used Time-Boxing techniques to finish within
set time frames.
• Accumulated system requirements from Policy/Claims/Billing departments through surveys and interviews.
• Worked with underwriters and actuary and recommended them process design and workflow.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative
using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including
the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships
in Confluence.
• Developed user specifications, use case statements and diagrams and documents to produce a statement of work. All
data modeling and user interfaces were prototyped using Microsoft Visio. The CRM UI developed were for Service
Dashboards, Sales Dashboards, and Ribbon for various screens and entity UI.
• The user interface (UI) screens were prototyped in Microsoft Visio and reviewed with the end users prior to
programming to solicit user acceptance.
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess
progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and
impacts to different audiences and ensured that documentation deliverables from various groups are produced as
needed.
Environment: Windows XP/2000, MS-SQL Server, MS Office Suite, SharePoint, MS-Project, Confluence, JIRA, Microsoft
Dynamics CRM, IBM WebSphere, XML.
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Nike Corporation, Beaverton, OR June 2011 – Feb 2012
Senior Business Consultant
Project: Project involved setting up ecommerce web enabled access to customers to manage their accounts online. The user had
to login and then he could review his payment information, view transaction history and make payment online.
Responsibilities:
• Collaborated with other team members, team leads and business representatives to determine requirements, schedules
and project timelines.
• Offered robust, extensible and creative solutions through vendors weighing cost versus benefit.
• Managed business expectations and demands with respect to feasibility of delivery and availability of vendor
resources.
• Planned out, own and maintain SAP/ERP system solution procedures, architecture and system roadmap.
• Ensured stable and smooth running of the day-to-day financial system operations through vendor engagement.
• Derived and managed work-plan, projects and enhancements in supporting ongoing business needs and changes.
• Gained good experience of overall SAP system, including but not limited to SCM and CRM modules.
• Experienced in vendor management in delivering BAU support and project management.
• Experienced in SAP/ERP application management and development.
• Organized workshops with Subject Matter Experts to obtain domain level information. Developed vision plans that
defined the primary goals and objectives of the project. Successful liaison between creative and development groups
managing all consumer facing eCommerce web sites.
• Identified actors and use cases to create use case diagrams that described the behavior of the system. Facilitated
collection of functional requirements from system users and preparation of business requirement documents using
Rational Requisite Pro. Created data, functional and quality requirements.
• Gathered user and systems requirements through interviews, surveys, prototyping and observing from account
managers and User Interface of the existing system. Used Blueprint Requirement Centre/Quality center to gather and
elaborate the requirements. Rapid visual and interaction prototyping of e-commerce, transactional systems based on
requirements, use cases and information architecture.
• Involved in version control management for storage and distribution of documentation and created the Business
Architecture document to provide an overview of different aspects of the application. Documented how business
goals were reflected in the requirements.
• Followed the UML based methods using Rational Rose to create Use Cases, Activity Diagrams.
• Worked with management to create and communicate critical information to the user community via email and
discussion boards.
• Gathered the business requirements from the business users and documented it to perform the enhancements to the
existing ERP flow by identifying the gap
• Involved in modifying some of the Most Complex Order Management Workflows to incorporate the Customer
Business Needs. Implemented Manufacturing Modules like, Bill Of Materials (BOM), Work In Process (WIP),
Warehouse Management Systems (WMS), Material Requirement Planning (MRP).
• Functionality, Integration testing during the various phases of the development.
• Analyzed the functional requirements, writing Test cases Functionality in Rational Test manager
• Change Request Management (CRM) to assess the cost, and schedule, impact of a requested change to the existing
product.
• Arranged Review meetings and discussed the issues with Developers and Other Team Members.
Environment: UML, MS-Office, MS Visio, MS Project, Rational RequisitePro, Blueprint Requirement Centre, Rational
ClearQuest, Quality Center, SQL, FTP, Crystal reports, Cognos, IBM OMS, SAP SCM, SAP CRM
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Business Technology Centre (BTC), Blacksburg. Virginia, United States July 2010 – May 2011
Business Analyst - Healthcare Advisory Intern
Project – Member Enrollment & Billing
• Worked with IT business and contributed to sponsored projects by translating basic to complex business needs into
understandable requirements.
• Participated in the development and management of project plans related to application development initiatives, from
project planning (business and strategic) and design, through testing, implementation, and maintenance.
• Developed solid understanding of product lifecycle and group (e.g., employee benefits) business processes and how
technology fits in.
• Worked and developed good understanding on ObamaCare / AHIP (HIPAA, Cobra Act, Medicare and Medicaid).
• Gained knowledge on EDI and HIPAA with multiple transactions involving claims handling and processing, with payer
and provider experience (270 & 271, 276 & 277, 837 P/I/D, 834, 835).
• Elicited and documented business requirements and worked with lead to recognize ineffective business and project
processes and provide advisory service to our clients about how to overcome them.
Business Technology Centre (BTC), Blacksburg. Virginia, United States August 2009 – June 2010
Social Media Marketing – Business Analyst
Project – Implementation of social media marketing strategy
• Gathered user and systems requirements through interviews, surveys, prototyping and observing from account managers
and User Interface of the existing system. Used Blueprint Requirement Centre/Quality center to gather and elaborate the
requirements. Rapid visual and interaction prototyping of e-commerce, transactional systems based on requirements, use
cases and information architecture.
• Evaluated and planned to position the Galleria brand in the social, professional, and community networking space.
• Managed the social media communications strategy, as well as the Galleria online community.
• Coordination with internal marketing teams to ensure consistency in voice and messaging throughout the social,
professional, and community networking delivery channels.
• Established the metrics and benchmarks with which to measure effectiveness of Social Media.
• Created Social Media Artifacts and design for the client in Adobe and Successful liaison between creative and
development groups managing all consumer facing eCommerce web sites.
Nissan Motor India Private Limited, Mumbai. India October 2007 – July 2009
Assistant Manager – Business Systems
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Project - Spare Part and Accessories Contribution Efficiency - It is a business intelligence reporting on the spare and
accessories parts business. It also reports the spare part contribution on actual monthly basis. It allows to work forecasts and to
build the budgets.
• Lead for the analysis, design and development; leading the development team based in India.
• Worked with business users and as system matter expert to identify requirements and translate requirements into
developing the right solution for customer analytical solutions.
• Designed and implemented Workflow to facilitate the ordering process in Planning applications
• Created well designed documents of all the processes during both the design and build stages
• Created strategic marketing communications program to increase brand awareness and loyalty in consumer for
Nissan Motors that increased the customer demand by 15% and subsequently increased the dealership profits.
• Stimulated various marketing and promotions through merchandising product development and building creative
promotional displays that helped increase product (service) sales by 10%.
• Utilized data mining skills to evaluate customer perceptions of Nissan service brand based on consumer behavior market
research and value positioned the product.
• Created business plans for new opportunities and developed and executed project plans for the launch of new product,
incorporating merchandising and pricing strategies. Initiated market research for accessory market for Nissan to-be-
launched car to create business vision and branding strategy for introduction of accessories in Indian consumer market.
Tata Motor Limited, Mumbai, India July 2006 – October 2007
Manager – Business Systems
Project – Service reporting system - Designed, developed and implemented a replacement reporting system for the service
department in Tata Motors.
• Led the complete implementation of System right from scratch to the production move.
• Worked closely with business stakeholders and system matter expert to correctly identify their requirements and ensured
the design satisfies the requirements.
• Created and maintained interfaces to move data into and out of Siebel Customer Relationship Management (CRM),
Oracle.
Hero Honda Motor Limited, Rajkot, India September 2003 – June 2006
Executive - Business,
Project - Service Administration System - The Project involved implementation of SAP Supply Chain Management Module
(SCM) and SAP Customer Relationship Management Module (CRM).
• Planned out, own and maintain SAP/ERP system solution procedures, architecture and system roadmap.
• Ensured stable and smooth running of the day-to-day financial system operations through vendor engagement.
• Gathered the business requirements from the business users and documenting it to perform the enhancements to the
existing ERP flow by identifying the gaps.
• Full understanding of the WIP, BOM, MRP in the MM functional flows.
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• Deep understanding on Forecasting.
• Derived and managed work-plan, projects and enhancements in supporting ongoing business needs and changes.
• Gained good experience of overall SAP system, Including but not limited to SCM and CRM modules.
• Experienced in vendor management in delivering BAU support and project management.
• Experienced in SAP/ERP application management and development.
• Coordinated cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines.
Built high performance teams by focusing on communication, training and making them perform towards increasing
customer’s value proposition for brand and increasing customer retention by 25%.
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