Kishore Venkatachalapathy (Kishore)

PO Box ****, Sunnyvale, CA 94087

Email: ab9irp@r.postjobfree.com, Cell: +1-415-***-****

Hands-on experienced IT / SaaS / Dev Ops Lead/Architect with 18+ years

managing Global IT Operations, System roll-outs, technical design &

implementation, IT purchasing & vendor management.

Summary

Visionary IT Leader; Result Oriented; Forward Thinking Manager; Influential

IT Professional; Technology Champ

. Expertise in IT infrastructure planning & ops management for small

startups thro larger organizations.

. Hybrid Cloud, Virtualization, SaaS, PaaS, IaaS, CDN & Data Center

Management.

. Windows, Linux, VMWare, AWS, Hybrid Storage, Systems, Network,

Database Administration.

. Practicing risk assessment & IT regulatory compliance (HIPAA, SOX

404).

. Change Management, Governance & information security.

. Disaster Recovery, business continuity, HA planning, implement,

testing & management.

. Data backup, recover & dedupe management.

. Network, system, application monitoring, alerting & reporting.

. VOIP solutions from Cisco, Avaya, ShoreTel & Asterix

. Budgeting & Cost Control

. SAP Afaria MDM, Session & Channel Administration, NetOp

integration with Afaria, Mocana AppWrap for Enterprise Mobility.

. Familiar with SAP HANA, OpenStack, NoSQL, Big-Data architecture -

learning from Labs, Sandbox & Seminars

Solutions-oriented, Responsive and customer-driven, able to build rapport

with customers, develop long-term relationships, anticipate needs and make

appropriate recommendations.

Think outside the box, great team player/individual contributor and a

committed Business Enabler.

1

Specialties

Architect, implement and manage various global IT infrastructural needs for

corporate, development & production data centers - primarily systems,

hybrid storage, networks (LAN/WAN/Wireless/VPN/Internet), cloud computing,

virtualization & data security.

Professional Experience

THE PRINCIPAL CONSULTING Sunnyvale, CA 03/2013 - Present

Sr. Manager, Cloud & Infrastructure

The Principal Consulting (TPC) a reputed SAP partner - provides expert

consulting for SAP Customers, partners with companies embarking on hundreds

of different SAP projects including CRM, BI, Business Objects, Mobility,

NetWeaver, MDM, Cloud, HANA and more. Our industry experience is equally

far-reaching with customers across a wide variety of markets. With 100+ SAP

specialists - many former SAP product architects from SAP Labs - TPC solves

the toughest SAP challenges fast at competitive costs. The largest and

smallest SAP Customers rely on TPC to help them realize their business

goals through the implementation, extension and upgrades of SAP's powerful

end-to-end solutions.

Technical Management

. Manage SAP Cloud offerings, BASIS activities, SAP Afaria on AWS Cloud,

SAP Productivity Mobile Apps deployment to new and existing SAP

customers globally.

. Strategize and implement global MDM solution on Afaria with secured

deployment and management of mobile apps from Enterprise, App Stores

on Windows Mobile\8 and BYOD (iOS & Android) platforms.

. Successfully implemented NetOp RemoteControl via WebConnect

integration with SAP Afaria

. Successfully implemented Afaria Session Policies to perform various

task like send \get\execute file, update registry, load\run scripts on

Afaria Clients using Channel Administration & Schedule Selections

Consulting engagements with clients as Project Owner

. Implemented SAP Afaria MDM POC on TPC Cloud instance running on AWS

and tested 100+ use case scenarios which involved integration, device

management, policy management, Enterprise App Store, Secure Content

Management, Reporting, Application Control, RemoteControl using NetOp

via Afaria Admin Console, AppWrapping using Mocana MAP, Usability &

User Self-Service for diff mobile platforms that included BYOD (iOS,

Android), WinMo, WinPhone 8. Used Afaria Channel Administration to

implement Session Policies to send and receive application

config\license\logs\xml files and execute Remote Control app on Afaria

Clients.

. Successfully resolved enrollment and certificate issues when

provisioning iOS devices in their production environment running

Afaria. Customized RSOE (Afaria Relay Server Outbound Enabler) and

reconfigured NDES and CA services to enable Afaria auto-enrollment

process.

. Implemented intelligent updater for Android devices using Afaria.

Created Session Policies to check for specific files to perform

uninstall existing apps during upgrade process and execute new version

of diff signed apps on the Tablet and SmartPhones via Afaria client on

the device.

QUANTROS, INC, Milpitas, CA (acquired by private equity firm Francisco

Partners)

Sr. Manager, IT Operations 09/ 2012 - 02/2013

* IT Infrastructure Manager 06/ 2011 -

09/2012

* IT Infrastructure Lead 02/

2011- 06/2011

Quantros, Inc - A SaaS provider for the healthcare industry in the areas of

safety & risk management, quality & performance improvement, and

accreditation & compliance. Over 40% of the US hospitals use Quantros

applications.

Technical Management

. Managing two production SaaS based data-centers, supporting hundreds

of thousands of users, and two corporate IT infrastructure systems/

networks with above 99% service uptime.

. Assessed and re-architected old corporate and production LAN network

infrastructure with new Cisco Nexus 2k, 5k and 7k datacenter switches

- replaced old 3Com and Cisco stackable switches.

. Re-architected storage platform and implemented hybrid SSD based iSCSI

SAN using Nimble Storage to host all the production databases &

mission critical server VMs which improved in more than 30% of

performance and scalability.

. Virtualized from 10% to 90% of the server farm from physical to

virtual machines using VMware 5.x

. Enabled CNA converged networks with 10GE to integrate iSCSI and FCoE

SAN, Switches & blade server farms to improve performance on VM farm

and SAN which also helped in consolidation of Data center.

. Implemented 24x7 monitoring for all production and corporate critical

apps, services, systems, databases, network device and data circuits.

. Implemented 24x7 IT helpdesk & remote first-level tech support to all

employees by using dedicated IT outsourced team.

. Successfully completed two office moves with minimal downtime of

corporate IT infrastructure services.

Cost Management

. Responsible for annual budget preparation & cost containment of IT OpEx

& CapEx budgets.

. Managed multi-million dollar IT budget and saved more than 10% in

vendor/product/service negotiation.

Staff Management

. Supervise local and remote IT Systems, Network and DB Administrators (4

local and 2 remote)

. Supervise remote monitoring/off-hours/Backup Administration Team (out-

sourced 4 member 24x7 staff)

SLING MEDIA, INC, Foster City, CA (acquired by Dish Network \ Echostar)

Principal Systems Admin/Lead 02/2008

- 02/2011

*Senior Systems Admin 01/2007 -

01/2008

Sling Media, Inc. a subsidiary of EchoStar Corporation (NASDAQ: SATS), is a

leading digital lifestyle company offering consumer services and products

that are a natural extension of today's digital way of life a.k.a

'SlingBox'.

Technical Management

. Administered Amazon EC2 and S3 using RightScale Cloud Management

services and Akamai CDN where we hosted most of our online services

that served millions of users globally.

. Managed global IT infrastructural needs and implementation of

corporate services/VOIP, networks

(LAN/WAN/Wireless/VPN/SSLVPN/Internet), SAN, NAS, enterprise backup &

D/R server farm.

. Managed enterprise email-flow, DNS, Domain names, SSL Cert. for corp &

production networks.

. Maintained source control SVN, ClearCase, JIRA, Bugzilla, file servers

accounts/access for all Sling Media Engineering/QA/support teams

across 4 diff sites globally.

. Involved in design, integration & implementation of various systems,

services with Sling and Echostar trusted networks via secure VPN

tunnel IPSec and MPLS network.

. Deployed VMware Servers for various application servers hardware

consolidation & optimization.

. Designed and implemented iSCSI SAN to consolidate network file shares

and scalable storage.

. Involved in technical reviews/decisions and price negotiations of all

critical IT hardware, software, network projects and its support

renewals.

. Setup new corp web server farm with D/R (consists of a web srvs with

LAMP + MS SQL + iOnAdmin server + Snap NAS Storage + GoogleMini search

appliance on two sites - 365 Main DC & Equinix DC).

. Designed and implemented security policies and practices with the help

of security & legal team.

. Documented all aspects of Sling Media's systems structure, corporate

network topology, servers, service contracts, vendor contacts, etc.

. Performed regular scheduled maintenance on all IT servers, network

equipment, workstations and other centralized technology to keep

systems and software up-to-date and be more secured from

vulnerabilities.

. Managed enterprise Anti-spam, Anti-virus solutions, BES, RAS VPN,

web/ftp authentication.

. Implemented OCS 2007 & MS Office SharePoint 2007, multiple intranet

websites, blogs and wikis.

. Managed Cisco Call Manager, Meeting Place Express and Unity voicemail

system's uptime/upgrades.

Staff Management

. Supervised local and remote systems, desktop and network administrators

(3 local and 3 remote)

. Supervised remote monitoring/off-hours/backup administration team (out-

sourced)

GOLDENGATE SOFTWARE, INC, San Francisco, CA (acquired by ORACLE)

Senior Systems Administrator 01/2003

- 01/2007

GoldenGate Software is a leader in Transaction Data Management (TDM)

software platform used by hundreds of industry leaders in over 35

countries.

Technical Management

. Managed all windows development, testing and production (40+) servers

located in data-center and remote branch offices.

. Primary responsible for corporate email servers, Footprints defect

tracking system, windows domain controllers, Accounting, Finance,

Legal, and NAS shared server and its applications.

. Developed and implemented enterprise wide system data backup and a

combination of on-site, off-site tape storage using VERITAS NetBackup,

multi-drive tape library and Iron Mountain off-site tape vaulting.

. Managed intranet websites, phone system, security badge system,

development UNIX and database servers.

. Evaluated emerging technologies for potential use in achieving

operational efficiencies & increase productivity.

. Negotiated contracts, SLAs with tech vendors, service providers &

consultants for diff service & products

. Managed Enterprise Security (SSLVPN, Anti-virus, Anti-spam and Anti-

spyware), Asset Management (AssetMetrix, Stuffbak), license servers,

and web/ftp authentication servers.

. Deployed Enterprise SAN (DELL/EMC storage), OS, RDBMS, Enterprise

Backups (Veritas, Retrospect, and UltraBac), and Perforce/cvs revision-

control software.

. Consolidated old hardware servers to new VMware/MS Virtual instances

thus saving cost, space, power and hardware maintenance.

. Planned and executed a successful data center migration from old office

location (Sausalito, CA) to the start of art datacenter (365 Main)

closer to our new office (301 Howard, SF, CA)

. Managed website domain registration/renewals from various global

registrants and public DNS updates.

CORONA NETWORKS, INC., Milpitas, CA

Senior IT Systems Engineer 07/2001 -

12/2002

Technical Management

. Performed installation, configuration, capacity planning, backup and

recovery, benchmarking, and performance tuning of MS SQL, Oracle

databases running on multiple UNIX and NT platforms on the

engineering/development servers.

. Assisted client developers by tuning their applications to attain

optimal performance in development & QA.

. Implemented backup services for Windows and UNIX servers using Veritas

NetBackup.

. Successfully migrated Win NT to Win 2000 ADS domain forest environment.

. Successfully migrated Exchange 5.5 to Exchange 2000 Server.

. Managed Cisco PIX, Checkpoint Firewall-1, VPN, wireless access points,

switches, phone sys and intranet.

. Managed NetApp filer, ClearQuest defect tracking software, ClearCase

Multisite version control software.

Staff Management

. Supervised local system administrators - Windows, UNIX, helpdesk in

many internal projects/tasks during migrations, upgrades, patch

management and hardware failures on servers/PCs/workstations.

TECHNIC DIGITAL INC., Fremont, CA

Network Engineer 04/2001 -

07/2001

Technical Management

. Advanced administration of Windows NT/2000 and Linux servers, email,

web servers, RRAS, firewall.

. Managed internet DMZ routers, servers, ACL, WAN using T-1 PtoP and

Frame Relay connections to three branch office sites.

. Setup and managed a multipoint and two remote single point Polycom

video conferencing equipment to work on LAN/WAN/ISDN.

. Implemented backup services for Windows and UNIX servers using Veritas

BackupExec.

CYBERPRIME INC., Fremont, CA

Network Engineer 04/2000 -

04/2001

Technical Management

. Served as consultant for various projects requiring extensive RDBMS,

UNIX, and Networking expertise.

. Performed systems, network, and database evaluation, design,

implementation, and administration in UNIX and Windows distributed

environments. Clients: Vinato, Inc., (E- commerce start-up), Centura

Software (formally Gupta Technologies), MBrane Inc (WAP enable B2B

mobile transaction).

. Provided backup services for GuptaSQLBase, Sybase/Informix/DB2/MS SQL

and Database Administrators.

. Instituted processes and policies that minimized downtime through virus

prevention, mandatory periodic password changes and tuning systems that

resulted in safer, cleaner and faster systems.

SAP LABS INDIA

IT Services Leader 08/1996 -

03/2000

Joined in as first IT person of the company and had to build a team of 5 IT

pros with systems, network and database administration skill at SLI, a

subsidiary of SAP AG.

Cost Management

. Setup off-shore software development center in one of the best state of

the art technology park building (ITPL) which is one of the landmarks

in IT capital of India (Bangalore).

. Designed and implemented the whole IT infrastructure from scratch which

needed to accommodate about 370 software engineers in two phase project

scheduled for 2 months each and was successfully completed well in time

and with cost saving of 25% from the total budget since it was executed

a week earlier due to rigorous follow-up with vendors, suppliers,

system integrators & solution providers.

. Minimized all hardware and software expenses 20%-50% due to "preferred

buyer" status and expert negotiations and also claimed the global

corporate discounts from partnered vendors with SAP.

. Responsible for forecasting and maintaining the annual budgets.

Staff Management

. Sourced, hired, trained, and supervised five top-tier IT professionals.

Secured three key hires during 1998 to address mission-critical

challenges related to Windows, Networking, UNIX and DB technologies.

. Fostered cohesiveness and cross-collaboration by enforcing bi-monthly

staff meetings in addition to one-on-one employee feedback sessions.

. Maximized employees' confidence, loyalty, & productivity through

careful delegation of challenging tasks.

. Encouraged staff to develop individualized approach to complete full-

cycle projects on time.

. Collaborated with department heads, executive management, and other

decision-makers on a regular basis.

. Direct reporting to CEO on a weekly basis for forecast of IT

operations.

Technical Management

. As first IT member, built SAP Labs India's entire technology

infrastructure-Installed email server, implemented business class

internet backbone, server farm, enterprise class IP PBX systems, web

servers.

. Implemented enterprise backup & DR solutions, network security,

Security access control system.

. Designed and implemented QA/Test lab infrastructure to support multiple

server hardware, OS, application test configuration with multiple SAP

R/3 versions and instance.

. Was responsible for registering domain name www.saplabs.co.in with the

local domain registrant.

. Installed one of the best videoconferencing systems from PictureTel

using 3 ISDN lines multiplexed. It was one of the few successful

installations those days back in India.

. Collaborated with HQ in Germany and Singapore on technical planning,

implementation and enterprise networking.

MISCELLANY

07/1993 - 07/1996

Senior Technical Engineer - Computech International Ltd.

Computers & Simulation - R&D, Tech - Bharat Electronics

Support Engineer - KBM Pvt. Ltd.

Education

PD in Computer Engineering, SES, LRDE, Bangalore, India

PD in Digital Communication Engineering, SES, LRDE, Bangalore, India

Diploma in Electronics and Communications Engineering, HEA, Bangalore,

India

Certification and Training

HIPAA Privacy & Security (402) - LawRoom - Online, CA

MS Exchange 2010 - Course #10135 (2010) - AmeriTeach Anywhere, CO

EchoStar Leadership Development Program (2010) - EchoStar,

Englewood, CO

The Personal MBA Business Executive Program (2009) -

http://crashcourse.personalmba.com

CommVault Galaxy 7.x Systems Engineering (2008) - MicroTek, San

Francisco, CA

Dell Enterprise Storage Network Training (EMC SAN) - Dell, San Francisco,

CA

MCSE 2000 / CCNA - Lantell Learning System, CA

Solaris Systems Administration I (201) - Unitek Technical

Education, Santa Clara, CA

SAP R/3 - Software logistics (BC-325) - SAP South-Asia HQ,

Singapore

MS SQL 6.x DBA and MCP - Win NT 4.0 (855) - MICROLAND LTD.,

Bangalore, India

Oracle 7.x DBA - NIIT, Bangalore, India

Online Reference

https://www.linkedin.com/in/kishv

Contact this candidate