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Manager Customer Service

Location:
Las Vegas, NV
Posted:
July 10, 2013

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Resume:

Tim Harrison Las Vegas, NV *****702-***-**** • ab9ifm@r.postjobfree.com

Management Profile

Offering more than 20 years of broad-based management advisory experience, combining, administrative, sales,

operational and marketing skills in challenging multitasking environments. Excel in focusing the efforts of diverse

groups to work toward common goals. Strong ability to plan and organize business affairs while maintaining efficient

control of financial and human resources.

Areas of proficiency: Sales, Marketing and Promotion Warehouse Distribution Operations Retail Human

Resources Shipping and Receiving Payroll Customer Service/Client Relations Special Events Negotiations

and Contracting Budgeting Inventory Control and Loss Prevention Fund-Raising Trade shows P&L analysis

Most Recent Professional Experience-Overview

Stephens Media Group (Las Vegas Review-Journal) Las Vegas, NV 89106 702-***-****

Sales/Promotion Manager (2007 -2011)

Successfully managed and coordinated Review-Journal circulation marketing and promotion sales and service efforts for

over 80 employees and 400+ Independent Contractors . Increased new business and expanded existing customer base

throughout the company market area in Nevada, Arizona and Utah resulting in the first two positive ABC

(Audit Bureau of Circulations) publisher's statements in over 6 years.

In conjunction with Circulation Director: Developed and implemented effective marketing policies and procedures;

designed and delivered sales training modules that became procedure for existing and all new hires; conducted

presentation skills training for all field representatives.

Instrumental in coordinating inter-departmental communication for company sales, distribution, in-house promotions,

community relations and business partnerships.

Regularly traveled out of state as a representative of the Stephen's Media Group in an effort to generate new business

and promote company products.

Successfully controlled shipping, receiving, inventory control of high value company materials and products produced

and maintained on and off Stephens Media Group property.

Established and maintained Human Resources-related employee files reflecting salary increases, deductions, benefits,

payroll exceptions, reviews, progressive discipline exercising a high level of confidentiality.

Effectively planned, opened and managed several large distribution centers throughout Las Vegas averaging 20,000 sq. ft.

Work chronology

Stephens Media Group (Las Vegas Review-Journal)

1111 W Bonanza Road Las Vegas, NV 89106 702-***-****

Title Reported to

1/2007 ….9/2011 4.9 years

Circulation Sales/Promotion Manager Review-Journal Circulation Director

9/2006 ….1/2007 5 months

Circulation Manager Review-Journal Circulation Director

3/2006 ….9/2006 7 months

Southern Zone Manager Review-Journal Circulation Director

2/1996 ….3/2006 10.1 years

Distribution Center Manager Review-Journal Circulation Manager

1/1994 ….2/1996 2.1 years

Area Manager Review-Journal Center Manager

2/1991 ….1/1994 2.11 years

District Manager Review-Journal Area Manager

1/1985 ….2/1991 6.1 years

Promotion Supervisor Review-Journal Sales Manager

6/1983 ….1/1985 1.7 years

Console Operator/Customer Service Review-Journal Cust. Serv. Manager

Education

CSN- College of Southern Nevada- Accounting and Business courses

King Philip High school - Wrentham, MA

Computer Proficiencies

Windows XP/7-Vista, MS Word, Excel, Lotus Notes, Page Maker, Power Point, Adobe Illustrator, PBS, SSPS

Awards and Achievements

Citizen of Distinction (For an independent tomorrow) 2007 • Community Support Special Recognition (Dell H. Robinson Middle School) 2010



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