Post Job Free

Resume

Sign in

Customer Service Management

Location:
Southfield, MI
Posted:
July 10, 2013

Contact this candidate

Resume:

Nathan R. Yoakum

*** **** ***** ******, ********, IN 47371

Telephone: 317-***-**** E-Mail: ab9id3@r.postjobfree.com

I am an analytical and resourceful leader whose special strengths are in

the areas of training and development, accounting, and logistics. A

results driven manager with experience in the areas of process design and

implementation. My most notable accomplishments are in the following

business segments: budgeting and cost controls, logistic coordination,

internal auditing and controls, variance analysis and reporting, project

management, process improvement, team development and financial resource

management. I am fluent in Raytheon Lean Six Sigma processes, and lead the

Six Sigma process improvement team at my Site.

Professional Experience

1

2 EMPLOYMENT SUMMARY

Training and Development Specialist II

Raytheon RTSC Oct 2011 - August 2013

In support of the WFF contract; lead the effort to advise and

instruct the Iraqi Army on inventory and logistic principles in an effort

to facilitate the U.S military draw down. My team created POIs and SOPs,

to assist the Iraqi Army in all matters of warehouse operations. I also act

as a liaison when collaborating with Iraqi and U.S. government leadership

and other functional areas to identify and respond to learning needs of the

Iraqi Army (IA) logistics soldiers. I oversee operations in a supply depot

with inventory valued at over 250M. Acting as interim Team Lead I was

instrumental in the proposal of extending contract services, and the

creation of proposed mission strategy for the bid team.

IT Support Technician

Insight Technology Solutions Inc Feb 2011-September

2011

Acting as a contractor within the ITNOVA program, in support of the

Department of Homeland Security Headquarters Division I operated as a

technical representative. Operating within a call center I provide

technical assistance to the headquarters division of DHS. My duties

include pushing software, providing assistance with all Microsoft Office

applications, security management, server support, as well as providing the

user with exemplary customer service. As a member of the internal Training

Team I was responsible for assessing the training needs of the project, and

assessing the effectiveness of training as well as creating courses and

maintaining the course catalogue.

Reconciliation Specialist

June 2002- Feb 2011

BRIGHTHOUSE NETWORKS Indianapolis, IN

Lead a team of employees to achieve a reduction of lost

inventory by 25%.

Forecast inventory requirements, assess usage, determine reordering points,

and create monthly reconciliation reports for corporate offices. Lead

digital migration project at division level, coordinating meetings, and

assessing stage completion. Lead internal audits in Indianapolis Division

in preparation for corporate quarterly audits, and prepared planning

documentation and monthly P&L forecasting. Acted as supervisor of

distribution warehouse, and planned sustainment and procurement operations.

Professional Development

Security Clearance: Top Secret (ACTIVE) SECRET (ACTIVE)

EDUCATION

B.S. Geography/Travel and Tourism Ball State University 2007

MBA Applied Management Indiana Wesleyan University 2010

Technical skills and specialized training include expertise in Contract

Management, Procurement Management, Financials, and Asset Center

Administration. Additional experience includes Oracle DBA, MS Access, MS

Office, Excel, Word, PowerPoint, Exchange, Project and Visio. Remedy

Action Request System, Crystal Reports, PeopleSoft Financials, SOX, SAP,

ERP finance models, and MRP experience.



Contact this candidate