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Project Customer Service

Location:
Seattle, WA
Posted:
July 08, 2013

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Resume:

AAISHA KHAN

*** **** ******, #*** • Seattle, Washington 98121

425-***-**** • ab9hvr@r.postjobfree.com

A sharp and intuitive Professional well-qualified as a Business Analyst or Data Analyst

through graduate-level academic training, definitively deepening knowledge of such

techniques as MOST, SWOT, and 5 WHYs.

SUMMARY OF QUALIFICATIONS

• Skilled at identifying both root causes and viable solutions for diverse problems,

skillfully employing deductive reasoning and a solid understanding of business

operations and objectives.

• Precisely and accurately generates detailed reports.

• Thrived in such courses as Project Management, Risk Management, Financial

Accounting, Statistics and Project Cost & Schedule Control. Deep understanding of

quality management, including Six Sigma, cause & effect diagramming, DMAIC, and

Plan-Do-Check-Act (PDCA) techniques.

• Intimate knowledge of Project Management principles through academic training from

scheduling using MS Project and the cash flow & forecast plan development to risk

management, Six Sigma, and progressive achievement of key milestones.

• Currently preparing for the CAPM exam as well as certification for Lean Six Sigma

Yellow Belt. Exam scheduled for July 2013.

Education And Training

Master of Project Management 04/2013

Keller Graduate School of Management Seattle, Washington

GPA: 3.6/4.0

Post-Graduation Diploma in Information Management 03/2010

Xavier Institute of Social Service Ranchi, India

Bachelor of Science in Computer Applications 06/2008

Birla Institute of Technology Mesra, India

Selected Academic Projects or Training and Accomplishments

• Capstone Project: Innovated an Enterprise Information System, advancing from project

charter, scope definition, and project planning using MS Project. Drafted Work Breakdown

Structure. Earned an A.

Professional Experience

IT Helpdesk Assistant (part-time) 04/2012

DeVry University Orlando, Florida

• Helped resolve end user problems with system log-ins, installed software and rectified other

issues through incisive troubleshooting coupled with responsive customer service.

AAISHA KHAN

Page 2

425-***-**** • ab9hvr@r.postjobfree.com

Management Trainee (P & IR Department) 02/2010-05/2010/08/2010-01/2011

Sigma Heavy Engineering Industries Bhopal PVT. LTD India

• Installed and managed a system to document attendance, overtime hours worked, wages

earned, statutory deductions, and other key data for a company employing 25 personnel.

• Generated detailed reports listing workforce strength, personnel attendance, “black-listed”

employees, and various costs related to wages & other expenses for review by management

and the IR department.

• Helped drive adherence to all organizational and governmental regulations through

relationship-building and interactions with diverse audiences, including the labor division,

government officials, employees, sub-contractors, and special agencies.

• Work with other managers to plan and direct the work of the organization.

career Note: Served as Resource Analyst (Intern), S&S Industries, India • 12/2009

Database Administrator (Intern) 04/2009-06/2009

HV Transmissions Limited/Tata Motors Jamshedpur, India

1. Pioneered a Knowledge Management System using HTML, DHTML, and MS Publisher

to effectively catalog data for access via an Intranet.

2. Fulfilled all managerial directives to ensure timely project completion.

3. Praised by company leaders for exceptional performance through a Letter of

Accomplishment.

professional memberships/technical skills

• Professional Memberships: Project Management Institute

• Technical Skills:

• Operating Systems: Windows, Linux

• Languages: SQL (Certification to be completed in July 2013)

• Software: Microsoft Office, Microsoft Project, Microsoft SharePoint, Microsoft Visio,

minitab

References: Available upon request.



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