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Manager Customer Service

Location:
Fort Lauderdale, FL, 33301
Posted:
July 06, 2013

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Resume:

Maria Alejandra Giron

**** *.* **** **. ab9hhr@r.postjobfree.com Cell: 305-***-****

Cooper City Fl, 33328

Bilingual District Manager: Over 10 years working in multiunit facilities, dedicated to plan, oversees and accomplish corporation’s goals and

expectations of 4 different facilities located at south Florida and Pensacola. Meeting facilities’ goals and needs, managed facilities with more than 1300

units including boats, RVs, cars, storage units and PO boxes, coordinating annual budget to make sure it covered every department’s needs. Focus in

tasks such as Rate management, budget control, Marketing Strategy, target selection, population and market analysis, developed business plans and

marketing campaigns based on market research and prices and inventory parameters. Analyzed proposals and bids for projects involved.

Areas of Expertise

Marketing Strategy development Customer Satisfaction Enhancement Teambuilding & Training

Cost-Reduction Strategies Front-End Supervision Order Fulfillment

Complaint Handling & Resolution Sales, rental & Margin Improvement Preparing analyzed data

Prepare Forecast, Budget & Audit Docs Customer Service Management Fully knowledge in Microsoft

Handle cash flow & expenses reports. Facility Operations Management Implement Rental Increases

Professional Experience

SUNSHINE SELF STORAGE- MIRAMAR

02/2013- Present

District Manager (4 Facilities)

Manage and oversee 4 facilities, coordinating Effective Rental Rates with Budgeted goals and expectation, auditing stores in a quarterly basis, travel to

Pensacola to direct and implement different strategies, execute work orders, bids, service agreement and contracts Software used: Stor-logix, District

Manager, Digi-gate, SiteLink and Microsoft.

MINDFUL MANAGEMENT LLC- West Palm Beach, Florida 07/2011-

02/2013

1300 units Property Manager

Oversees 100 % facility’s operations, in the first 6 months under my managements reports shows I maximized the ERR for $6300 per month, maintain

property over 91% occupancy and increased it by 3.4%, budget management, handling financial transactions and banking activities, scheduling and

training personnel, prepare marketing strategies for our product and services, maintaining general curb appeal, Marketing POS in store. Full knowledge in

SiteLink, Digi Gate and Microsoft softwares.

PROFESSIONAL CONSULTING & MANAGEMENT GROUP North Miami Beach, Florida

10/2007-06/2011

800 units Property Manager

Managing 100% facility’s operations; prepare cash flows, reports with Domico software, train and supervise other employees and managers. Foster an

environment in which customers and tenants enjoy high levels of service and employees are motivated to deliver top performance. Developed business plans

attached to owner needs, create and implement marketing campaigns to reach Jewish, Hispanic and Haitian population located in Miami based on my own

research.

CRANDON PARK MARINA (Miami Dade County Parks & Rec. Dept) - Key Biscayne, Florida 2000- 2005

Office Support Specialist

Assisted Facility’s manager with the daily operation as well cooperate in the bidding procedure for the construction’s

project of the full facility including, Dock master’s office, boat ramp and parking lot. Also cooperated in a daily basis with

the transition of the toll both operations to the automated machines, educated patrons and customers as well trained employees and reinforced

parking policies. Helped to handle the expenses to make sure every expense was covered

in the annual budget. Helped and prepared the incoming fiscal year’s $3M budget request.

Education and Training

AGMUS- UNIVERSIDAD DEL ESTE (PUERTO RICO/ FLORIDA)

MBA (Strategic Management and Leadership)

2012

UNAD UNIVERSITY- Bogota, Colombia

2001

B.A. Degree in Business Administration



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