**** ****** ****, ********, ** *****

Phone 901-***-**** • E mail ab9h9q@r.postjobfree.com

Amber Perkins

Skills

Functional Business Technical

• Data Analysis • Leadership • Oracle

• • •

Complex Reporting Team Building SQL

• • •

Process Flows Agile Methodologies Pega

• • •

Functional Documentation Training Baan

• • •

Test Scenarios Customer Relations Flex Flow

• • •

Software Implementations Risk Assessment Access

• • •

Assessment and gathering User Acceptance Testing MS Visio

of project requirements • •

Project Planning (Ms Project) WMS

• Verbal & written communication • •

Ability to quickly assess Training on Red Prairie

• Invoicing situations & offer potential • PMF

solutions

• WHS Logistics • JIRA

• Detailed& Elaborate

• SDLC • ERP

presentations

• Supply Chain

Functional summary

I have 13 years of experience in the computer service and 5 years as a business analyst. In those years of service, I have

championed a 15 million dollar reimbursement initiative, piloted multiple system implementations, and used analytical

skills to synthesize complex data, worked in an in collaborative team as the business analyst in SDLC projects.

Accomplishments

Primary BSA in capturing and mapping Pega when rule logic from pharmaceutical clinical mangers to

build smart counseling assessments.

Re designed requirements on order scheduling allowing major costing saving project to be successfully

implemented.

Lead as primary business analyst/project lead for a successful multi phase WHS/ERP project.

Subject matter expert and analyst for reverse logistics/warehouse project for tracking of defective material

that enabled the company to recover 10 millions.

Served as business analyst on 4 successful software implementations that each contributed to the

company’s profitability.

Employment

January 2013 – Current Tek System (at ALSAC) Memphis, TN

Business Analyst

Host requirement meeting to elicit requirements from the business users.

Collaborate with developers, QA to ensure deliverables are met, and defect free.

Track, update and process requests through JIRA.

Create production support documentation to provide troubleshooting guide to on call support staff.

March 2012 – Dec Tek System (at AutoZone) Memphis, TN

Business Analyst

Lead and host requirement sessions with SME’s, stakeholders, technical architects, and project

managers and business stakeholders to capture business needs and vision.

Create test scenarios for testing to ensure that all requirements are met and the product is robust.

Integration and system test product to ensure quality standards are met.

In utilizing agile methodology working as a cohesive team and react just in time to ever changing

business needs.

January 2011 – February 2012 Tek System (at Accredo) Memphis, TN

Business System Analyst

Worked with the business to capture and translate business needs into use cases and requirements.

Used Scrum project methodology in creating user stories and requirements in PMF.

Fully supported the development and quality assurance teams during requirement development and

implementation.

Regularly meet with the development team to review business requests, feasibility and better methods

of execution.

Create mock ups of proposed user interfaces.

Worked in a collaborative effort with business users and developers to design a user friendly web

interface that met the business needs.

Work in conjunction with developers on web design and usability for portal.

Provided live demos of system releases for internal IT and business users.

Worked with training to ensure that all aspects new system release were documented and

understandable.

SME for order scheduling and counseling related issues.

October 2009 – January 2011 StoneRiver Memphis, TN

Business Analyst

Gather and documented business needs and translate them into functional requirement.

Create and execute test scenarios to ensure that all development items will release seamlessly into

production.

Work in conjunction with developers on web design and usability for portal.

Work alongside with programmers in technical design and resolving issues identified in testing.

Set up test scenarios and test environment for the business to perform user acceptance testing.

Provide documentation to the business detailing aspects of enhancements\changes of development

project.

Build jobs in SAS Data Integration studio to provide the business with meaningful data.

Create monthly and weekly analysis reports using SAS.

October 2006 – August 2009 Flextronics Memphis, TN

Business Analyst/Project Lead

Gathered & documented business system requirements from subject matter experts and stakeholders.

Worked along Project managers as project lead/business analyst on multiple system implementations.

Worked in conjunction with the business system analysts on functionality, enhancements, reports and

system projects.

Responsible for creating, recording, tracking and testing comprehensive system test scenarios.

Interpret customer business needs and translate them into functional requirement.

Assisted in planning and coordinating systems analysis design and implementation projects.

Subject matter expert and analyst for reverse logistics/warehouse project for tracking of defective

material that enabled the company to recover 10 millions.

Synthesize complex information and/or data into a written work product.

Assessed ambiguous situations and provide creative and workable solutions to unforeseen problems.

Highly skilled in understanding, analysis, interpreting, and communicating procedures, policies,

information, ideas and instructions.

Responsible for ensuring that all reports are accurate, comprehensive, well documented to ensure the

credibility of the program.

Led and direct cross functional teams to deliver projects within the constraints of schedule, budget

and resources.

Successfully mentored and led teams to achieve goals.

Responsible for creation, submittal and negotiations of high dollar reimbursement invoices.

October 2005 –October 2006 Flextronics Memphis,TN

TeraSci Team Lead\ Reporting Engineer

Responsible for coordinating schedules and resources to achieve production requirements.

Responsible for analysis of department data and submittal of contractual reports.

Lead and motivated team to meet daily and monthly production goals.

Designed and implemented TeraSci hard and optical drive line.

Worked as an engineering tech with Suppliers to increase efficiency, productivity, quality and

profitability of recovery department.

Developed and wrote instructions for used part returns, material handling, return to vendor and testing

of hard drives, optical drives, memory, and CPUs.

Performed data analyst duties for multimillion dollar reconciliation projects.

April 2001 – October 2005 Flextronics Memphis,TN

Parts Recovery Technician

Consistently screened and repaired small parts and LCDs exceeding production and quality goals.

Configure and troubleshot private network problems.

Accessed and repaired small components up to manufactures standards.

Identified and developed warranty tracking for CPUs enabling the company to redeem 100k.

Maintained and kept up to date engineering changes and ISO documentation

Worked with engineers and vendors to create process improvements for small parts

References

References are available upon request.

Contact this candidate