CORY KOCHIYAMA
ab9h2l@r.postjobfree.com
**** ****** ******* #***-*, California 92108, 808-***-****
- SUMMARY -
“Cory is the most efficient and accurate coworker in the department. He always goes above and beyond to be
as helpful as possible to please his customers.” – Cortney Baldwin, Returns Team Lead – Customer Service
IKEA San Diego
“Cory is a team player, but can and will work independently with minimal supervision. A fast learner and
able to adapt to different situations with confidence. A very reliable and trustworthy person.” – Tina Erno,
former Supervisor Frontier Airlines, currently with U.S. Customs
Creative, goal driven, customer service oriented leader with diverse experiences. Demonstrated success in
dynamic work environments demanding frequent and urgent decisions, carrying heavy influence on the
organization. Customers served in the education, hospitality, and retail centric markets.
- CORE COMPETENCIES -
Scheduling & Planning
Budgeting Conflict Resolution
Customer Relations Microsoft Office
Problem Solving & Analysis Basic Web Design
Oral & Written Communication Skills Type 50+ WPM
Promoting Partnerships Operation Of A 10 Key
First Aid & CPR
- PROFESSIONAL EXPERIENCE -
Bright Horizons – Tierrasanta – centers.brighthorizons.com/tierrasanta
Child-care provider headquartered in Watertown, MA, operating over 700 child care centers worldwide, with
over 600 across the U.S. Primarily provides child care services along with elder care, elementary schools and
educational advising to Fortune 500 companies, corporations, agencies, and firms as well as communities.
School Age Teacher – June 2007 to Present
Oversee children in the School Age Program from kindergarten through second grade. The School Age
Program consistently operates near 90% capacity year round, with a highly regarded reputation within the
community. At the 2011 year end awards ceremony I was the recipient of the Great Teamwork Award for the
role that I play within my school and classroom. In September of 2011 I was nominated and accepted into the
Leadership Training Program, an exclusive group of individuals to be prepped for advancement throughout the
company. In June of 2012 I successfully graduated from the program. Roles performed include:
o Supervise children ages 2-7 in various classroom situations
o Meet the children at their respective classrooms and transport them from school to the center, also
serving as a liaison between the school and the parent
o Detailed tracking of children and transitions
CORY KOCHIYAMA 1
Develop, implement and schedule learning activities
o
Plan and coordinate field trips, outings and guest speakers
o
Communicate with Parents, Administration and Co-Teachers
o
Provide breaks and meeting coverage for all classrooms
o
IKEA – San Diego – ikea.com/us/en/store/san_diego
The world’s largest home furnishing store, offers items ranging from beds, sofas, tables, and shelves in ready to
assemble flat boxes. While continuing its global expansion, IKEA still maintains its signature low prices by
reducing costs which reflects a 2 to 3 percent decrease in prices across its 267 stores in 25 countries.
Returns Co-Worker Customer Service – July 2009 to Present
Provides visitors with a positive shopping experience by ensuring customer service standards are met or
exceeded. During my tenure our department has been ranked as high as third nationally for percentage of store
credits per return, an improvement from previously being ranked last. I have contributed to this success by
being the co-worker with the highest percentage every month in 2012, and twice eclipsing 50% and the only co-
worker to do so.
o Ensure customer satisfaction and follow up on customer issues that extend beyond the immediate
transactions
o Perform returns, exchanges accurately to maintain inventory control
o Use resources and job knowledge to determine quality/usage issues and communicate the IKEA returns
policy
o Look up and suggest products, solutions, product availability and information, safety and services
Tiffany & Co. - tiffany.com
Luxury jewelry and silver company headquartered in New York City. With its flagship store located on the
renowned 5th Avenue, locations can be found around the world selling such items as crystal, fragrances,
sunglasses, and leather.
Seasonal Shipper/Wrapper – Holiday Seasons 2007, 2009, November 2010 to June 2011, and 2012
During the holiday season, a dedicated department of shippers and wrappers is needed to assist with customer
demand. During the rest of the year an agent is assigned to these duties. Due to my experience, and work ethic,
I am counted on holiday after holiday to handle the daily morning duties.
o Confirm shipped and received packages through computer software
o Answer incoming calls while providing superior service to all customers with answers and suggestions
on merchandise and post sales services
o Prepare and wrap merchandise
o Keep floor and drawers stocked with merchandise
Frontier Airlines - SAN – flyfrontier.com
Great Lakes Aviation - RAP – greatlakesav.com
CORY KOCHIYAMA 2
CORY KOCHIYAMA
ab9h2l@r.postjobfree.com
2307 Fenton Parkway #107-2, California 92108, 808-***-****
Headquartered in Denver, Colorado, Frontier Airlines operates 75 aircraft and flies to 76 destinations from its
hub at the Denver International Airport.
Regional airline headquartered in Cheyenne, Wyoming and operating out of 6 hubs to 48 Essential Air Service
destinations, 64 in all.
Customer Service Agent (SAN) – September 2004 to March 2006
Customer Service Agent (LIT) – August 2006 to December 2006
Customer Service Agent (SAN) – December 2006 to April 2007
Performed all aspects of the operation to include customer service, operations, and baggage services.
Ticketing, passenger check-in including curbside, and gate management
o
Determine aircraft performance and weight limitations for aircraft
o
Planning and communicating mail, freight, and luggage loading procedures to baggage handlers
o
Lost luggage claim processing and tracking
o
Customer Service Coordinator (SAN) – March 2006 to August 2006
As a Coordinator the main responsibility was to provide leadership and support to the Customer Service Agents.
I was promoted to the position of Coordinator, but stepped down to take on an assignment in assisting with the
opening and training of the station in Little Rock, Arkansas. My goal was to use this opportunity to become a
Supervisor, a position that never opened in Little Rock, although I was a finalist for the position in Los Angeles,
California and Seattle, Washington. Roles performed include:
o Delegating day to day work assignments and assisting in customer problem solving
o Coordination during irregular operations and for the accommodation of passengers
o Monitor employee and aircraft safety and performance and report any concerns to management
Customer Service Agent (RAP) – July 2003 to August 2004
Assisted the Station Manager with administrative duties, served as the interim Manager in his absence, and
designated as the Complaint Resolution Officer in the station. Operated ground equipment and ramp vehicles,
as well as the company’s computer reservations system and those of two other carriers. Duties performed
included:
o Check-in, board, and accommodate to all passengers
o Plan and load aircraft based on weight and balance procedures
o Solve passenger problems in a time restricted environment
- EDUCATION -
Black Hills State University Emphasis: Physical Education, Health Education, Social
September 1996 to May 2003 Studies, English
Bachelor of Science Education 2.71 GPA
100% Self Financed
CORY KOCHIYAMA 3
University of Hawaii 2.42 GPA
May 2002 to August 2002 100% Self Finance
Emphasis: Physiology of Exercise, Chemistry
All credits transferred to Black Hills State
University
*References graciously provided upon request*
CORY KOCHIYAMA 4
CORY KOCHIYAMA
ab9h2l@r.postjobfree.com
2307 Fenton Parkway #107-2 San Diego, California 92108, 808-***-****