Anjali Sivam

551-***-****

ab9gx5@r.postjobfree.com

Diversely skilled Business Analyst with over 7.5 years of relevant background. Possess a balanced mix of technical competence and business

awareness via my education and my work experience.

SUMMARY:

• Experience in Business Analysis, Process management, project coordination and Testing of enterprise wide applications in Banking,

Retail and Insurance domains.

• Experience in Product management and technical marketing with relevant background.

• Extensive exposure in business requirements gathering, evaluating data sources, translating requirements into specifications,

application design, technical and business writing.

• Experienced in project lifecycle environments like Waterfall, Agile SCRUM, RUP methodologies.

• Extensive experience of Business Process Modeling, Software Testing Life Cycle and test processes.

• Organize Joint Application Development (JAD), Joint Requirement Planning sessions (JRP), and Requirement Elicitation sessions

with end-user/clients.

• Experienced in using Defect Management Tools like ASSYST, REMEDY, and JIRA.

• Good communication skills to help facilitate requirements and communication between the client and the project team.

• Knowledge of Client-Server technology, SOA, Web-based n-tier architecture, development of applications using J2EE (MVC

Architecture, Data Access Objects (DAO) etc.)

TECHNICAL EXPERTISE:

PM Tools MS Visio, MS Excel, Power Point, MS Exchange, SharePoint

Rational Rose, RSM,Clear Quest, MS Visio, RTVIEW 5.9(Real-Time

Business Analysis Tools

Visibility)

Software Development Methodologies Waterfall, Agile – SCRUM, RUP

Programming Languages Experience Java, JSP, Servlets, Struts, HTML, XML, Java Script

Databases MS Access, Oracle, MS SQL Server, DB2

Operating Systems MS-DOS, UNIX, Windows,

Rational Clearcase, Concurrent Versions System (CVS),Visual Source Safe

Repository Management

PROJECT EXPERIENCE

Polaris Financial Technology Services LTD

Duration: Dec 2010 to present

TATA Consultancy Services LTD

Duration: Sep 2005 to Sep 2010

CITIGROUP - Warren, New Jersey

Business Analyst Dec 2010 to Present

CMOT(Capital Markets operations technology)RTView Instrumentation project aimed at implementing Business Application Monitoring

(BAM) solution to all the applications under CMOT .The monitoring solution is applied to various functional domains (e.g. trades, settlements,

Retail, etc.). This system enables real-time monitoring to various technologies (e.g. Oracle, IBM MQ, TIBCO EMS, Sybase, Autosys, Weblogic,

WASCE).The project also involved development of an enterprise level application monitoring dashboard, to provide custom monitoring

solutions to all applications in the Capital Market Operations Technology (CMOT).

Responsible for understanding the End-2-End flow (Upstream and Downstream systems) for target applications and Instrument

enterprise level monitoring solutions spread wide across the Capital Markets Operations in US, Europe, Asia, and Latin America.

Delivered product requirements for rapid isolation of technology problems and a real-time view of market data.

Build generic reusable components for easy migration among different dashboards.

Provide design specifications to engineering teams for building UI and backend framework using SL RTView.

Coordinated closely with various application to help them best leverage the various tools and data from other Enterprise Management

teams.

Critically analyzed feedback from customer validation sessions and beta programs to make product improvements.

Participate in systems implementation projects which includes requirements documentation, systems configuration run books, test

specifications/execution.

Actively involved in troubleshooting and also testing the system.

TOYS R US- Wayne, New Jersey

Production Support Analyst Jan 2010 to Sep 2010

The project involved enhancement, maintenance and support of the Merchandizing and Retail Solutions such as Inventory, Item Vendor, and

Purchase Order Management applications. Participated with users of the local IT stores division to help resolve critical business and technical

issues.

Responsible for facilitating JAD sessions and interacted with technical leaders from various departments.

Analyzed Business Requirements performed gap analysis and segregated them into high level and low-level Use Cases.

Involved in use case design specifications RSM (Rational Software Modeler).

Responsible for providing estimates for development efforts.

Responsible for onsite/offshore co-ordination for project implementations and status reporting to Client Management.

Involved in troubleshooting and also testing the system.

Walked Through with the QA Lead for the creation of Test Plan and Test Cases from the Requirements document. Documented these

Test Plans based on the Design Document.

Followed up on project schedule at various stages with different teams involved to achieve short-term and long-term project targets.

Involved in co-ordination activities with other teams for deployment.

Involved in documenting the project process and provided guidelines to the component changes made in the development phase.

Experience in Rational Clearcase for version control.

AVIVA (Norwich Union) - Bangalore, India

Business Systems Analyst / Coordinator Dec 2008 to Dec 2009

The assignment involved maintenance and support of the E-pic web services scanning architecture. This architecture was proposed to provide a

generic interface, open to all index classes/Business lines of AVIVA, using the IBM Content Manager(CM) API service which is also called as

the II4C(Integrated Information for Content).

Primary responsibilities involved troubleshooting and supporting the Docucorp and II4C servers.

Responsible for providing daily reconciliation reports on the system stability and also provide a complete statistics on the Bulk Load of

the Policy Document into the CM.

Extensive interaction with Business Users for providing support and resolutions on the live policy production issues.

Responsible for providing effort estimation for the development activity.

Used the Defect Management tool called ASSYST for issues and the resolutions.

Involved in Software Development Lifecycle (SDLC) from Business Requirements Analysis to Development, Testing, Deployment,

Documentation and Support for the Content Manager Version upgrade Module

Presented flow diagrams and BPD’s using Microsoft Visio.

Performed functional and change impact analysis for existing business processes and developed recommendations for process

improvements and enhancements

Provided training and supported users during implementation of new systems.

Responsible for IQA (Internal Quality Assurance) of the design documentations.

Used CVS for version control.

Citibank (Credit Cards) - Bedford, New Hampshire

Business Systems Analyst Oct 2007 to Dec 2008

This initiative by CITI was focused on a single collections and recovery platform across North America that allows them to consider its entire

relationship with its customers. It automates and manages the operational business processes. This system is called SCOPE (Standard

collections operations platform enterprise) and handled the collections operations across 7 lines of business – Credit cards, Auto Loans, Student

Loans etc. The system has been currently implemented to meet the Credit cards business needs.

Part of the development team for Chordiant-JSF framework to be used by all desktop agents across different line of business in Citibank and

handle credit collection system.

Exposed to the Process /development methodologies such as SCRUM process, an AGILE methodology which was adopted in this

project to manage and control development work.

Strictly following Sprint deadlines and delivering all the deliverables on time.

Attending Scrum meeting on a daily basis with whole team about the status, issues, and other functional aspects.

Demoed product enhancements during bi-weekly SCRUM meetings.

Created Presentations on the product that was published to the potential Clients during the demo.

Co-ordinate with the offshore team to align the Citi’s Business requirements with the Chordiant product customization.

Responsible for preparation technical writing/technical documentation of the product.

Performed detailed testing using the Test Director Tool.

Prepared Unit Test plan, system test Scripts for execution by Business users.

Worked closely with the project manager in tracking and maintaining the schedule of the project.

Interfaced with Business users to prepare and update Requirement Specification Document (RSD) and JAD sessions.

Presented the BPD’s using the Chordiant framework in JAD sessions.

Synchronized with Data Modelers/Object modelers to modify the Hibernate data queries. Also involved in mapping the respective Java classes

to the database tables.

Used Rational Clearcase for Version Control.

BANK OF AMERICA- Chennai, India Oct 2006 – Sep 2007

Developer

Bank of America has diverse enterprise application servicing the various Lines of Business like Consumer Real Estate, Deposits, Ecommerce,

Card Solutions and Transaction Services. The project assignment worked on was to develop an application for the bank to verify the identity of a

customer who tries to open any account online with the Bank. The main objective behind the initiative is to reduce the verification time and

paper work involved in verification.

Attended weekly JAD sessions with the onshore team to understand the requirements of the project.

Responsible for the preparation of the high-level and low-level design document.

Responsible for creating prototype diagrams using VISIO.

Developed Web Services (SOA) using XML with SOAP over HTTP protocol.

Involved in intensive system testing and regression testing.

Documented the implementation of the logging framework.

Responsible for maintaining/controlling the versioning of code.

Extensively used Rational Clearcase for version control.

AXA Sun Life - Chennai India

Java Developer Sep 2005 – Sep

2006

AXA Insurance is a general insurance company in UK, 2nd largest in world and largest commercial insurance company in UK. This project

involved enhancements to the ABR (AXA Business Risk) and EBR (E-Broker) system. These systems are used for commercial insurance and

they interact with As400 (I90) for backend operations. ABR performs underwriting operations where as EBR is used for brokerage. EBR

interacts with ABR for underwriting. The framework employed for this project is Genesys. Gen-eSys or Generic e-Business Systems is the

strategic platform developed using Struts for all of AXAI’s e-Business.

Responsible for gathering requirements, analysis and design of the system.

Prepared Low-level design documentation for the ABR system enhancement.

Used Struts framework to develop the Gen-eSys framework for AXA by utilizing its various features such as dynamic forms, mapped

back form and Struts Validation Framework.

Developed some of the new DAO classes for data access.

Involved in client-side validations using JavaScript.

Involved in intensive system testing and unit testing.

EDUCATION

Jerusalem College of Engineering Chennai, India

(Anna University)

Bachelors of Computer Science Engineering June 2005

WORK AUTHORIZATION: I am currently on a H1B visa. I am ready to join work within 2 weeks of notice period with my current

employer.

PROFESSIONAL ACHIEVEMENTS

Award for outstanding performance in Polaris Financial Technology Services Ltd for the year 2012.

TATA Consultancy Services awarded outstanding performer for year 2008 in successfully implement Chordiant Technology for

CitiCards.

REFERENCES

Available upon request

Contact this candidate