Devinder Phermaen

Tel: 647-***-**** E-mail: ab9ggk@r.postjobfree.com

http://www.linkedin.com/pub/devinder-phermaen-pmp-be/41/54b/61a

Seeking challenging position as Project Manager to enable Business

units in achieving market leadership

Profile:

Certified Project Management professional with 14 years of progressive

IT experience

Proven experience managing Website, Online channel Portal, Billing,

upgrade, enhancement and product projects in Telecommunication,

Consulting, Insurance Government and Utility industry

Well versed in Project Governance, Contract preparation, Vendor and

Stakeholder Management

Successfully managed Gated, Non-Gated projects with budget of 500k to

2MM in PMO setup

Excellent interpersonal, leadership, presentation and communication

skills

Winner of Business ownership culture leader at TELUS

Skills:

PM: Risk management, financial analysis, Procurement management,

problem solving,

Proactive agile leader, influencing, negotiation, interpersonal

and communication

Tools: Microsoft Project, PPM, SAP, Share-point, Mercury Quality

centre, Remedy

Methods: SDLC, PMLC, Waterfall, Agile (Scrum, Kan-ban), ACCENTURE

and DELOITTE SDLC

Standards: SOX, PCI-DSS, AODA, e-TOM, ITIL, CMM, TQM, WCAG 2, SAS 70,

British Standard BS4778

Knowledge: Telecom Online portal, Amdocs CRM, SCT Banner CIS, Client

feedback website

WORK HISTORY:

Project Manager WSIB CSPAAT

Feb - May 2013

Projects: External Website Re-platform, re-write and redesign

(WSIB.ON.CA)

Clients: External Public & WSIB Government Clusters

Team: Business (UX, SME), Project (developers, BA, architect,

testers), Vendor (CGI, Deloitte, Oracle)

Domain: Oracle web center, Vignette, Site, Mobile, Native Apps,

Social, Search, Analytics

Developed integrated project plan (WBS, dependencies) aligning with

Kan-ban methodology

Successfully planned enterprise change management by engaging multiple

stakeholders

Managed budget, forecasts, accruals and variances, Risk and issue

logs, contract financing

Developed weekly and monthly status reports managing expectations and

highlighting/mitigating risks and issues, by working with delivery

partners

Enhanced PMO monthly status reporting for financial accuracy and

performance metrics

Acted as an expert resource on project management tools, processes,

and techniques

Project Manager DELOITTE LLP

2012 - 2012

Projects: CEO Firm Change, Client Ready Financial Statements, Gateway-

Intranet and Client Feedback -Enterprise engagement external website

Clients: External end users & national audit practitioners

Team: Architects, Analysts, developers, testers, system engineer,

security, business PM

Domain: Share-point, Smart-client, ASP.NET, MOSS, People-soft, Siebel,

Case-view

Pioneered planning for first agile iterative CRFS project

Successfully delivered CEO Firm change, intranet enhancement

(Waterfall based) projects

Tracked project progress and maintained project artifacts (risks,

issues, financials, CR, metrics)

Implemented alternate delivery model, reducing 3rd party risk to end

user computing

Mentored, coached on/off shore professionals with PMLC benefits

Conducted project kick-off, team status update, planning and steering

committee meetings

Project Manager TELUS MOBILITY Inc

2007 - 2012

Projects: Web Channel Enhancement program (TM.com, Koodo.com,

TelusMobility.com), Web logic 10 Application server upgrade, Payment

Card Industry, High Speed Internet Access, Harmonized Sales Tax

Clients: External consumers (consumer, corporate, small medium

business) & TELUS business units

Team: architects, system analysts, business systems analysts,

developers, testers, vendor (IBM)

Domain: Oracle, Weblogic, Websphere/AIX, Sun AM, J2EE, Amdocs Enabler,

Sharepoint

Successfully delivered (start to end) WCEP projects on schedule, under

budget, with quality

Closely monitored risks and scope creep, to deliver projects on

schedule without extra cost

Maintained and monitored Risk, Assumption, Issue and Dependency logs

for all projects

Successfully managed Web Channel Web logic upgrade program meeting

financial targets

Managed scope, time & cost by conducting weekly project status

meetings (Initiate to close)

Well managed contracting finances & resources allocated to projects

Coordinated & lead cross functional teams of 5 to 15, in a Matrix

organization

Lead HSIA, HST, PCI SPOC projects within compliance timeline, budget

and quality

Business Analyst ARC -Business Solutions Inc.

2007 - 2007

Projects: Billing remediation (Electronic Retailer Data Interchange,

Tariff Bill Code)

Client: ENMAX, Calgary; ABSU Toronto

Technology: Oracle, Unix, Banner-billing system, TOAD, PLSQL, Java

Implemented charge cancellations process improvement resulting in

accurate customer bills

Refined temporary cancellation process resulting in increased revenue

collection.

Lead team to integrate bill-ready fixes with Banner architecture

(Release 7.6.00).

Billing Analyst ROGERS

2006 - 2007

Technology: Oracle, Unix, Amdocs billing system, TOAD, SQL

Improved QA sampling process for high impact accounts, resulting in

accurate billing

Enhanced billing process reducing bill run cycle-time, leading to

optimized operations

Technical Analyst ACCENTURE BSU

2003 - 2006

Client: Southern Company, Atlanta

Technology: Oracle, Unix, Banner CIS, TOAD, PL SQL, Java, SQL, Web,

MVC, Microsoft, SOA

Successfully delivered Accelerated Turn off, Internal Credit Rating,

SONP, Holiday retention, Cancellation Fee, SOCO Gas South cutover

projects

Enhanced payment methods interface to introduce credit card payment

method

Delivered credit rating enhancement project interfacing with Equifax

Implemented IVR system interfaced with call center and billing system

Programmer Analyst UNION ENERGY Inc.

2000 - 2003

Technology: Oracle, VB, Access Db, SQL server, Unix, Banner CRM, TOAD,

PL SQL, Java, SQL, Pro C

Developed Delinquency & Billing interfaces with Banner CIS resulting

in improving operational efficiencies and implemented annual rate

change programs

Improvised collection interface (unix, pl/sql) leading to unlocking of

revenue

Lead weekly meetings with vendor for issue escalation and resolution.

Implemented Java Mail based report generation and delivery system

ASSOCIATION

Member of PMI Lakeshore Chapter Toronto #C193 (2011)

AWARD/PROMOTION

2011 Business Ownership Culture Leader TELUS

2005 Promoted to Technical Analyst ACCENTURE BSU

EDUCATION

Project Management Professional (PMP#1309800) PMI, USA

2003 Java Certified programmer (RNo: I92DTT0389) Sun systems,

USA

1999 Post Graduate Diploma in Advanced Computing New Bombay,

India

1996 Bachelor of Computer Engineering PUNE,

India

Training completed:

Sponsor (Date) Name Provider

Self Learning (On Pod casts Project-management-podcast

going)

Deloitte (Nov 2012) Design Thinking Professional Development

Institute

Telus (Sep 2011) Meeting Effectiveness Global Knowledge

Telus (Sep 2011) Communicate. Communicate. Global Knowledge

Communicate.

Telus (Feb 2011) Agile Project Management PM17 Global Knowledge

Telus (Jan 2011) Negotiation skills for project Global Knowledge

managers

Telus (Nov 2010) Applied Project Management Global Knowledge

Telus (Nov 2010) Associate certificate in Project Global Knowledge

Management

Telus (Oct 2010) Project Leadership and communication Global Knowledge

Telus (Sep 2009) PMP Exam Power Prep Nexient

Telus (Jun 2009) Facilitation techniques for Nexient

requirement development

Telus (Dec 2008) Presentation Skills Nexient

Telus (Oct 2008) Influence Skills Learning Tree

Telus (Jul 2008) Establish Clear project requirements Acheiveblue

Telus (May 2008) Managing IT projects Nexient

Rogers (Dec 2006) Enabler Billing System - Telco Amdocs

billing system

Union Energy (Aug CIS BANNER - Utility Billing system Enlogix

2002)

Union Energy (Jan Solomon CRM training - Order Entry Cansys

2002) System

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