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Customer Service Manager

Location:
London, ON, Canada
Posted:
July 05, 2013

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Resume:

DAN W THOMAS

* ***** ********, ****** *******, n*e 1w6,ab9g57@r.postjobfree.com,519-***-****,cell 519-***-****

INFORMATION TECHNOLOGY SYSTEM SPECIALIST

Solutions-oriented IT Security Specialist with notable success directing a broad range of corporate IT

initiatives while participating in planning and implementation of information-security solutions in direct

support of business objectives.

Track record of increasing responsibility in secure network design, systems analysis and

development, and full lifecycle project management.

Demonstrated capacity to implement innovative security programs that drive awareness,

decrease exposure, and strengthen organizations.

Hands-on experience leading all stages of system development efforts, including requirements

definition, design, architecture, testing, and support.

Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts

while managing, motivating, and leading project teams.

Adept at developing effective security policies and procedures, project documentation and

milestones, and technical/business specifications.

CORE COMPETENCIES: Network & Systems Security; Business Impact Analysis; Regulatory Adherence; Data

Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Research & Development; Risk

Assessment; Cost Benefits Analysis, Technical Support Analysis

* Platforms: VM/370, OS/390, Mvs, Dos/vse. All Windows platforms, Nt Servers, Redhat Linux

* Networking: TCP/IP, Novell, IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, VPN, SSH.

* Languages: Assembler, Cobol, Rpg, Shell Scripting, C, Basic, HTML. Tso/ispf

* Tools: LAN Manager, Esp/Alchemist,Panvalet Norton Utilities, IBM Tivoli, Microsoft Office System

PROFESSIONAL EXPERIENCE

Dwt Consultants, London, Ontario 2005 – Present

Technical support specialist

Implemenented software solutions for businesses . Establish and managed enterprise-wide information-

security programs. Oversee companywide efforts to identify and evaluate all critical systems. Design and

implement security processes and procedures and perform cost benefit analysis on all recommended

strategies. Collaborate with external auditors to conduct in-depth compliance audits and penetration

testing, presenting all results to senior management. Develop curricula and facilitate awareness training

for management and employees. Supervise daily activities of Computer Security Assistant and Internet

Administrator.

Key Contributions:

Converted full company systems from Dos/vse to Mvs. Developing and implementing Business

Continuity and Disaster Recovery (BCP & DRP) Plans for corporate sites.

Controlled y2k compliancy .

Developed reports to document systems vulnerabilities, and recommending appropriate solutions.

Created company policies and procedures governing corporate security, email and Internet usage,

access control, and incident response.

CYBERMATION, Markham, Ontario 2004 – 2005

Developer

Recruited to develop and provide third level support for Esp/alchemist. Provided final approval for bug-

free, fully functional enterprise solutions.

Key Contributions:

Developed highly effective Software Manager Application to enable disk-free software upgrades

deployed through mainframes and desktop systems worldwide.

Provided tech support for companies ..

AXA INSURANCE GROUP. London,, Ontario 1981 – 1997

Systems programmer, Cics specialist

Provided comprehensive remote and onsite support for domestic and international customers including

Mvs support for Cics products support for key accounts of all sizes.

Key Contributions:

Implemented all software programs and center support procedures and customer network design

Maintained all cics programs and security.

Migrated from dos/vse to mvs

Provided tech support to all clients and operation staff

Recognized for outstanding quality of customer service with numerous personal commendation

from clients.

EDUCATION AND CREDENTIALS

Bachelor of Math Degree in Computer Science

UNIVERSITY OF WATERLOO – Waterloo, Ontario

Ibm Professional Training and Certifications

Mvs/vse – Cics

Client server implemetation

Fanshawe College



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