Yonas Teclai

***** ****** **.

Orlando, FL *****

407-***-****

Professional Profile

Personal Profile

I believe that my traits and skills will make me an asset towards your company. I am a productive worker

with a solid work ethic who exerts optimal effort in successfully completing tasks. I am a dependable,

responsible contributor committed to excellence and success. Even though my work history may be

limited I am enthusiastic, knowledge-hungry learner, eager to meet challenges and quick to assimilate

new concepts.

Skills Summary

• • Customer service skills

Organizational skills

• • Interpersonal skills

Computer related skills

• • Professionalism skills

Human Relations and

Communication skills

Professional Experience

Primary Functional Expertise

ORGANIZATIONAL SKILLS

Extremely well organized work habits, detailed oriented, decision-making and problem

solving skills.

Develop goals and timelines for projects and maintain a neat environment.

CUSTOMER SERVICE SKILLS

Handled complaints/ customer discrepancies, conferred with personnel in an effort to resolve

problems.

Presented a friendly and positive environment that made customers feel comfortable.

HUMAN RELATIONS AND COMMUNICATION SKILLS

Excellent oral and written communication skills, communicated in writing and by phone to many

customers.

Communicated with managers about ways to improve barriers of communication.

Participated in numerous fund-raising activities.

Secondary Functional Expertise

COMPUTER RELATED SKILLS

Proficient in Microsoft Word and Excel, Microsoft Windows and Internet Explorer.

INTERPERSONAL SKILLS

I am a personable professional whose strengths include cultural sensitivity and an ability to build

rapport with a diverse workforce.

PROFESSIONALISM.

Always punctual, respectful, and positive about my work and towards coworkers.

Employment History

• Customer Service Rep for PUP, Orlando, FL 9/2012-11/2012

-Spoke with health care facilities about our members’ eligibility and benefits for our plans and

helped with any problems that arose like needing a referral immediately.

• Customer Service Rep for Connextions, Orlando, FL 8/2011-12/2011

-Sold Medicare plans from United Healthcare and resolved any issues that our members or potential

members had and provided information for our many plans including our prescription drug plans.

• Intern- American Lung Association, West Palm Beach, FL 1/2011-4/2011

-Helped this nonprofit organization in accomplishing its mission of spreading the word about lung cancer,

diseases, and prevention through speaking at schools and events that would raise money towards their

mission.

• Delivery Driver- Papa Johns, Orlando, FL 5/2010-8/2010

-Spent most of my time interacting and providing customer service and dealing and handling cash

working the register and happily taking orders from customers as well as management.

Education

• A Bachelors of Science Degree in Recreation, Parks, Tourism from the University of Florida-

Gainesville, FL 4/30/2011

• References Available Upon Request

Contact this candidate