Mia Spring, PMP

303-***-**** ( ***** e Phillips Pl Englewood, CO ( ab9ai2@r.postjobfree.com

Senior Program Manager

Information Technology / Portfolio Management / PMO / SDLC / Program

Execution

Versatile PMO Leader, PMP, & Visionary ( Telecom, IT, Communications &

Finance

Transforming Complex Initiatives into Well-Organized Projects and Programs

PMO Governance: Unit leader credited PORTFOLIO MANAGEMENT: ACHIEVED 98% ON

with standardizing project management TIME DELIVERY RATIO FOR PORTFOLIO

tools and processes creating 20% WHILE MEETING QUALITY, BUDGET AND

efficiency gains. PROJECT REQUIREMENTS.

VENDOR MANAGEMENT: DEVELOPED VENDOR BUDGETING: MANAGED BUDGETING, ROI

MANAGEMENT PROCESS TO DOCUMENT PROCESSES REVIEW, AND BOARD REQUESTS FOR

SUPPORTING CONTRACT NEGOTIATION, PROJECTS OF ~ $8M+.

PROPOSALS, THE FULFILLMENT OF PROJECT MANAGEMENT TOOLS: LED $1M

CONTRACTUAL OBLIGATIONS AND STATEMENT OF ROLLOUT OF ENTERPRISE-LEVEL CLARITY

WORK EXECUTION. PROJECT MANAGEMENT TOOL TO 4,000

EXECUTION: IMPLEMENTED LARGE USERS, RESULTING IN UNIVERSAL PROJECT

ERP/SAP-DW/BI SOLUTION ($10M) RESULTING MANAGEMENT TOOL USAGE ACROSS ALL

IN IMPROVED PERFORMANCE METRIC TRACKING BUSINESS AND IT PROJECT MANAGEMENT

AND REPORTING ANALYTICS. ORGANIZATIONS.

"MIA ACHIEVES RESULTS BY EXCEEDING STANDARDS, (BRINGING PROJECTS IN) ON-

TIME OR AHEAD OF SCHEDULE... A GREAT PROGRAM MANAGER-SMART, ARTICULATE,

HIGH-ENERGY, AND DEMONSTRATING COMMITMENT TO EXCELLENCE." (DIRECTOR, TIAA-

CREF)

Career Accomplishments & Performance

CenturyLink Communications (Consultant), Denver, Colorado ( 2010 -

Present

IT Program MAnager, 2010-Present

Brought in to lead large scale ERP-SAP conversion program, Manages complex,

multimillion-dollar Corporate Systems and Data Warehouse Programs ($3-

10M+), supporting program status reporting, integrated program schedules

and overall audit/compliance for all program initiatives.

Leads Project Managers, Architects and Business Stakeholders in developing

technology roadmap, program charter, communication plan, program/project

schedule and software development plan for large complex software

development projects/programs.

Systems/Merger Integration

. Supported large scale ($10M) ERP/SAP BI implementation resulting in

process standardization, efficiency, and adaptability improvements as

well as increased business analytics capabilities.

. Managed multi-million dollar Merger Acquisition program that supported

the migration and integration of Finance, Marketing and HR data into the

newly combined company Data Warehouse.

Strategic Execution

. Ensures short- and long-term technology strategy alignment with business

goals and requirements through development of business transformation

roadmaps.

. Influenced 15% rise in productivity with Agile SDLC process changes-

increasing user satisfaction by educating project teams on proper

procedures. Gained buy-in for changes with presentations on Agile to

business groups.

- Achieved 6-week release schedule for new functionality with

improvements over previous waterfall method.

. Supports RFI/RFP processes, contract negotiations and the contract

review/approval process for hardware, software and professional services

vendor contracts.

Mia Spring, PMP - Program Manager

Page 2 of 3

TIAA-CREF Financial Services, Denver, Colorado ( 2005 - 2010

Program Director, 2009 - 2010

Promoted based on enterprise application conversion success to lead

governance, facilitate delivery of program delivery projects, develop

viable tools and strengthen project education/standards adoption for entire

project management community supporting enterprise PMO projects. Mentor 5

Project Managers and supervised up to 100 indirect reports.

Ensured ROI for all projects through application of tools, funding, and

collaboration with IT leads; produced deliverables in alignment with

business needs and reinforced effective project management principles.

Project Standards & Governance

. Boosted efficiencies 20-30% with creation of consolidated Project

Management tracking tool, plus new governance procedures and oversight of

template implementation, training, and usage.

- Developed Project Initiation and Implementation processes, in

addition to SDLC standards.

. Developed standardization to project processes, improving reputation for

quality by creating and implementing Software Development Life Cycle

procedures and metrics measurement techniques.

- Mentored Project Managers in risk mitigation, scheduling,

productivity, status reporting, and metrics measurement.

- Enhanced efficiency with project intake process employing centralized

collection and prioritization strategies.

Program Execution

. Secured capital backing with pivotal Phase Gate Funding

involvement/presentations to Program Governance Board.

- Formulated and presented business case for strategic/tactical

projects to justify project ROI, including 3/5-year plans, projected

metrics and budgets, cost-benefit analyses, and total cost of

ownership.

. Executed big-picture vision for complex initiatives requiring

multifunctional project teams, identifying all deliverables and timelines

while pulling in part-time dedicated resources for critical-path

activities.

. Ensured quality deliverables for all projects within portfolio; tracked

net project value (NPV) and monitored status with Project Managers to

maintain momentum against schedules.

Project Management Office (PMO) Facilitator, 2005 - 2009

Chosen to take program-level oversight during TIAA-CREF multi-million

conversion initiative, adding organization's first enterprise project

management tool (Clarity); impacted efficiency and profits with automation

solutions.

Addressed siloed project management process by analyzing interdependencies

while looking for ways to create efficiencies in overall management of

projects across the enterprise. Monitored work plans, schedules and

adjustments, milestones, estimates, resource planning, budgets, and

reporting for program-level efforts of $2-$12M ensuring that all projects

were in alignment with stated program goals.

Program Oversight

. Streamlined project cost and ROI tracking, developing Cost Benefit

Analysis documents used to assess and report strategic investment returns

for technology projects.

. Led implementation of enterprise middleware solution integrating

enterprise data warehouse, Web Channel applications, configuration

management, and disaster recovery into single platform.

Mia Spring, PMP - Program Manager

Page 3 of 3

Echostar Satellite Communications, Englewood, Colorado ( 2004 - 2005

Senior Program Manager

Improved project methodologies and dashboard reporting, Managed SDLC

implementation process for Web development and IT initiatives.

Compliance & Audit

. Instrumental in creating mitigation plans for $500K SOX Remediation

Project, working with audit leader to address network, architecture,

software test, development, data warehouse, and data security issues.

- Resolved 200+ audit deficiencies-implementing solutions before

external audit-plus developed new controls.

Contract Assignments - Level 3 Communications & CheapTickets ( 2002 -

2004

Senior Project Manager

Formalized project management procedures and improved efficiencies while

supporting concurrent initiatives. Secured project resources and developed

schedules, charter, and project plans.

Defined/standardized procedures; managed multi-functional teams of ~ 75 and

developed governance processes.

. Realized gains in efficiency for CheapTickets PMO unit; saved $250K+ with

Release Management Process.

- Added biweekly release capability vs. sporadic implementations from

multiple projects.

. Coordinated Web development and other projects, ensuring delivery

according to corporate strategy.

Additional Experience:

Qwest Communications (CenturyLink), 2001-2002: Senior Project Manager

Directed planning, task definition, and prioritization for web and

application projects.

Rhythms NetConnections, 1999-2001: Senior Project Manager

Developed project scope plans, schedules, action plans, and integration

strategies.

MCI Telecommunications, 1992-1998: Carrier/national Account Manager

Managed network circuit implementations, corrected billing issued,

supported key clients of $75-$100M.

Education & Specialized Training

Bachelor of Arts in Communications/Public relations

Hastings College, Hastings, Nebraska

Project Management Professional (PMP) Certification

Technology & Methodology Skills

SSH, SSL, Java, IP, SSO, IVR, DSL, VOIP, Business Objects, J2EE, .NET, Data

Warehouse, Siebel, Peoplesoft, Oracle; SAP, SQL Server, Informatica,

Business Objects, Cognos, MS Project/Server, Primavera/Teamplay,

Clarity, Clearcase, ProVision, Quality Center, Planview, Agile, Scrum,

Waterfall, ERP, Teradata, PMBOK (Resource, Scope, Cost, Risk, Time,

Quality, Human Resource and Communications Management)

Contact this candidate