Customer Service Representative
Resume:
Nicole M. Focht
Folsom, PA *****
ab99ud@r.postjobfree.com
Summary of Qualifications
Attended school while working full time; experienced customer service
associate with ability to resolve customer concerns; experienced in
performing administrative tasks, excellent organizational skills in
multitasking
Skills
Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, data entry, data
research, and multiple networking sites
Experience
Guida Inc, Boothwyn PA August 2013- September 2013
Receptionist
1. Fielding inbound calls regarding the company and their products and
services
2. Taking messages for supervisors and employees
3. Sorted all mail and emails making sure they were directed to their
appropriate employee
4. Filed orders on computer
5. Faxed, and documented information about products being made
Glen Mills Golf Course, Glen Mills, PA March 2010-July 2013
Receptionist/Customer Service Representative
6. Fielded inbound calls, assisted clients with inquiries assisted with
scheduling and events, helped resolve customer concerns
7. Prepared documentation for management
8. Sorted mail and managed email accounts
9. Forwarded email/memos to appropriate departments
10. Filed customer folders
Sciarrino's, Norwood, PA ? September 2008- February 2009
Customer Service/Front Desk Associate
11. Assisted customers with orders both over the phone and in person
12. Managed transactions; responsible for counting monies at the close of
business
13. Assisted manager with inventory control
Journey's, Springfield, PA ? September 2006- September 2008
Customer Service Associate
14. Greeted customers and assisted customer with company products both in
person and over the phone
15. Managed phone line; email system
16. Assisted with inventory control
17. Consistently met sales quotas
18. Managed store schematics
Education
Cabrini College, Radnor, PA - 2009 - pending
Bachelor's in Criminal Justice
2009- Present
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