Ritunjay Kumar

# **/*, ******* *****,

Byrappa Layout,

Caulvery Temple,

Whitefeild,

Bangalore-560066

Contact

Tel : 994-***-****

e-mail :ab98id@r.postjobfree.com

Profile

To work in a globally competitive environment on challenging assignments that

shall yield the benefits of the job satisfaction and a steady paced professional

growth.

Work Experience

Working in Marks & Spencer as a Sales Advisor from 22nd Sep 2011 Till Date.

Sales

Handling Customer queries & convincing them about the product & finalizing sales.

Maintaining high level of customer focus & sales orientation with the help of

store manager.

Team Management

Analyzing performance of the team & analyzing areas of improvement through which

include daily, weekly minimum planner and month to date.

Job Responsibilities

Achieving department as well as store target

Store up keeping and floor inspection

Following and maintaining store of SOPs

Customer service as well as follow ups

Following up with category manager for stock requirement

Visual merchandising and window display

Billing (POS)

Conduct marketing activities in store

Sending Reports

To make customer look good

Education

Year

Degree

Institution

Board/University

Percentage

2011

MBA(Marketing)

MVJCE,Bangalore

Visvesvaraya Technological University, Belgaum

64.33%

2008

B.COM

Brindavan College,Bangalore

Bangalore University, Bangalore

50.31%

2005

PUC

B.I.S.S.S. 8B

Bokaro Steel City

C.B.S.E

60.37%

2003

SSLC

B.I.V 2 A

Bokaro Steel City

C.B.S.E

54%

Professional Enrichment Programmes (PEPs)

Industrial Visit (Karnataka - Parle G,).

Attended a national conference on ENTREPRENEURSHIP AND INNOVATION IN JUNE 2010.

Core Subjects and Electives

Strategy Management

Financial Management

Sales and retail Management

Business Marketing

Consumer Behavior

Change and knowledge Management

Operations Management

Service Marketing

Management Accounts and Control System

International Marketing Management

Strategic Brand Management

Supply Chain Management

Academic Projects

Post Graduation:

Title: Analysis of Customer Satisfaction of Reliance Big TV DTH Service

At APPCO MARKETING(INDIA) PVT LTD, ETIQUTTE PROMOTION, BANGALORE

Duration-10 weeks.

I work with the Reliance BIG TV DTH Service at Bangalore, as Relationship Officer

to take about the customer satisfaction level towards the company policies and

organizational setup in the comparison of their competitor and I am also take care

the factors which are affecting to the customer's satisfaction level to buying a

Reliance DTH Service. The main responsibility of my job is that to satisfy the

customer to understand the proper needs regards the policies of the company. So I

collect the information by personal interaction with the customers and the senior

supervisor of the Reliance BIG TV DTH Service for my project report. For the

customer feedback regards for the policies, also refers to some articles of

Newspapers, Internet and some Journals.

Technical Skills

Basic computer knowledge MS word, MS power point, Internet.

Extra Curricular Activities

Participated in Debate and sports competition.

Participated in management fests in the year 2010 held at Kristu Jayanti College

of Management.

Was a member of the organizing committee of the national conference on

ENTREPRENEURSHIP & INNOVATION held on 5th June at MVJCE.2010

Survey on tyres

Personal Details

DOB : 19th June 1986

Sex : Male

Nationality : Indian

Languages : English & Hindi

Declaration

I hereby declare that the information furnished above is true to the best

of my knowledge.

Place:

Date:

Ritunjay

Kumar

Contact this candidate