CRAIG ASTRICH

**** *******

Houston, Texas *****

713-***-****

ab98af@r.postjobfree.com

SUMMARY

Technical professional with twenty years of experience in design,

development and implementation of Computer Systems. Strong background with

end-user support and process improvement. Proven team leader and

motivator. Interested in pursing a career in the IT Industry while

providing professional Technical skills for future growth.

. Extensive working knowledge of Microsoft networking using Windows 7,

Windows XP and Mac O/S.

. Strong working knowledge of the MS-Office/Lync/Outlook 2010 family of

applications.

. Solid understanding of client/server topologies of networking using

TCP/IP and SQL technologies.

. Possess highly effective skills, enabling positive communication with

professionals from widely divergent disciplines, both technical and

non-technical.

. Excellent analytical and problem solving skills with the ability to

achieve maximum results.

EXPERIENCE

Schlumberger

Onsite Support Analyst

September 2013 - Current

Houston, Texas

. Provide desktop support for Windows XP and Windows 7 Dell Laptops and

Desktop Computers.

. Migrate Dell computers and laptops from Windows XP to Windows 7 and

deploy BitLocker file encryption.

. Merge customer data using existing computer while minimizing downtime.

. Manage support calls and document processes using Remedy.

. Maintain asset control of inventory for all computer equipment.

. Install software applications using SCCM. Manage and support Microsoft

Lync. Support audio and video conferencing.

University of Texas Health Sciences Center at Houston

Systems and Applications Specialist II

April 2006 - July 2013

Houston, Texas

. Lead Desktop Support Technician for School of Dentistry managing 600 +

users with computers running Windows 7 and Microsoft Office 2010 in a

clinical patient environment.

. Provide and ensure effective quality support, while being conscious of

timely and sensitive patient data.

. Assist migration of entire platform of computers and Imaging Dental

systems to the new School of Dentistry building while managing daily

clinical support processes.

. Support and manage offsite patient clinics and customers of 200 users

consisting of Pediatric Dentistry (Houston Medical Center), Oral and

Maxillofacial Surgery (Smith Tower), General Practice Residency (UT

Professional Building), UT Procurement (UT Medical School), CLAMC-Center

for Laboratory Animal Medicine & Care (UT Medical School), Facilities

Operations/Shipping and Receiving (UT Medical School) and Safety, Health,

Environment and Risk Management (Cyclotron Building).

. Application support for Dental IT services such as Axium and MiPacs

providing support for clinical data resources and other scholarly and

research information.

. Deploy, setup and configure all Dicom Imaging products, both hardware and

software consisting of Kodak, Planmeca, InVivoDental Anatomage, Sopro and

Gendex Intraoral cameras, Schick intraoral sensors, Air Techniques ScanX

and Denoptix digital imaging systems.

. Thorough working knowledge using MS Forefront, SCCM and WinMagic

SecureDoc full disk data encryption.

. Provide detailed documentation using Heat IT Service Management Help Desk

software solution.

. Support Mac O/S and implement processes using OsiriX imaging PACS Dicom

Viewing software.

. Create and submit project plans to management for review and approval

while keeping projects on track, within budget, at the same time managing

risks and controlling quality and inventory.

. Analyze Clinical IT systems, processes, procedures and operational

functionality to determine inefficiencies and recommend improvements.

Exxon Mobil

Technical Systems Specialist

July 2004 - April 2006

Houston, Texas

. Develop and Implement HALP - Houston Area Laptop Pool on a daily basis.

Manage the responsibilities of providing entire site with Laptops for

travel/expedite purposes including training, inventory and billing.

. Instruct Training classes for Remote Access for 15+ users. (Wireless,

VPN, Terminal Server and Dialup).

. Setup and Maintain Dell Laptops and Desktop Workstations supporting

both Windows XP and Windows NT.

. Provide migration and support for Lotus Notes 5 and Notes 6.5 mail.

Manage mail replication processes.

. Migrate clients from Windows NT to Windows XP; Manage recovery Data

and assist clients with procedures.

. Maintain records and manage Inventory for Approvals using EMAccess for

Hardware and Software requests.

. Setup, configure and troubleshoot Palm Pilots, Scanners, Printers and

External Peripheral devices.

. Provide detailed documentation using Remedy version 4.05.

Atiwa Computing, Inc

Technical Consultant

July 2002 - April 2004 Houston, Texas

Setup and configure Windows 2000 servers with multiple workstations on a

domain, supporting Windows NT

and Windows 2000, Windows XP and Windows 98; Furthermore supporting

Microsoft Office and WordPerfect.

. Supporting and configuring Lotus Notes mail and Microsoft Outlook mail,

managing databases, replicating remote mail access, calendar and

scheduling issues.

. Develop goals and strategies to implement stable Networking

environments (Network/Server Monitoring).

. Setup Norton AntiVirus and network printing services (HP Jet

Direct); manage Backup services

(Veritas Backup Exec) and user accounts; configure firewalls,

routers, DSL and T1 services.

. Project Management to provide for documentation to client with network

architecture.

. Maintain all aspects of in-house network infrastructure (Time Matters,

nControl and QuickBooks).

Texas Children's Hospital Technical Analyst

November 2000 - April 2002 Houston, Texas

. Supervised Windows 2000 Rollout of workstations and printers into new

facility. (West Tower/CCC Building).

. Maintained desktop workstations (Windows 2000 and NT, Microsoft Office

97, TCP/IP Network connectivity,

blue screens and instructional mentoring to ensure stability for

patient critical care issues.

. Managed all aspects of computer related systems, configuring Lantronix

print servers, and applications in everyday and critical care situations

and provided detailed documentation using Remedy.

. Transitioned users from Windows NT to Windows 2000, ensuring a stable

operating environment and restoring

data to minimize downtime; worked with the Application Testing Team to

resolve any outstanding issues.

. Provided detailed support on Compaq and Palm Pilots regarding

connectivity, hot synching and various

applications, such as Hot Sync Manager, AvantGo, Documents To Go and

Desktops to Go.

EDUCATION

ClearCube Technology - 2008 - Austin, Texas

. Deploying and Supporting Neoware Thin Clients and Blade PCs

Productivity Point International - 2000 - Houston, Texas

. Maintaining a Domino Server, Transitioning a Domino

Infrastructure to R5, and Updating Support

Skills from Microsoft Windows NT to Windows 2000

Southern Methodist University - 1999- Houston, Texas

. Networking Essentials, Novell 3.x/4.x, Supporting Windows 95,

Administering NT 4.0,

Supporting NT 4.0 Core, Supporting NT Server 4.0

Enterprise, MS Exchange and TCP/IP

Southwest Texas State University - 1991 - San Marcos, Texas

. B.F.A. Theatre Arts

. Graduated with emphasis in Directing

Certifications

. Currently working on Microsoft Windows 7 certifications

. Microsoft Windows 2000, NT Server 4.0, NT Workstation 4.0, TCP/IP and

Networking Essentials

. Hewlett Packard Certifications: Basic LaserJet Hardware, LaserJet 4000

Series, LaserJet 3si, 4si, 4 & 4M, NetServer LCII, LM and Jet Direct

Troubleshooting

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