William Fontanez

** ******* ****** 203-***-****

West Haven, CT 06516 Email: ab976g@r.postjobfree.com

LinkedIn Public Profile: www.linkedin.com/in/williamfontanez

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PROFILE

Experienced Collections Analyst with prior banking and cable industry

experience in customer- facing roles.

. Highly focused and detail oriented.

. Very flexible and confident in a multi-tasking role.

. Passion for working in a collaborative team environment.

. Fluent in Spanish

. Streamlined client's portal website improving processes and procedures.

PROFESSIONAL EXPERIENCE

Warnaco Group, Inc. / PVH, Milford, CT 2002 - 2013

Collections Analyst

. Managed $15 mil. account portfolio building collaborative working

partnerships with clients including Ross Stores, Amazon, US Military, and

Academy Corp.

. Utilized real-time data collection system for proactive trending and

analysis projects preventing operational problems and exposing areas for

improvement.

. Negotiated payment plans facilitating collections while streamlining and

redesigning workflow and processes.

. Continual use of goal setting and performance metrics in concert with the

continuous improvement process.

. Reduced 60+ day backlog from $3 mil. to $1.5 mil.

. Effectively utilized fluency in Spanish to manage the Latin American

accounts.

Cablevision, Norwalk, CT 1998 - 2002

Sales Representative

. Acted as a "solutions-consultative seller" marketing traditional cable

and on-line services including new installations and upgrades.

. Strived to add value to customer relationships by leveraging product

knowledge.

. Earned "Sales Incentive Award".

Lafayette American Bank / Hudson United Bank, Bridgeport, CT

1989 - 1998

Teller Supervisor/Teller

. Effectively sold multiple bank products exceeding established goals while

handling detailed customer transactions in a high volume environment.

. Prepared detailed bank reports for senior management, balanced cash

drawer, vault and ATM's.

. Full responsibility for Teller staff in absence of Teller Supervisor.

. Trained all Tellers from former UST Bank as well as new associates.

. Managed all currency transaction reporting to the IRS ensuring accuracy

and timely processing.

SKILLS

Proficient in Microsoft Office; Word, Excel, Outlook, SAP System, Lawson,

Get Paid 7i.6, Speaks fluent Spanish.

EDUCATION / DEVELOPMENT

Certificate in Accounting & Banking, Institute of Banking, Rio Piedras,

Puerto Rico

General Studies (52 Credits), University of Puerto Rico

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