Selected Achievements

. Sixteen years customer service experience (1996 - 2010).

. Worked 12-14 hour days for 2 weeks to prepare facility for VIP

clients, saving

the corporation $30,000 over hiring an outside firm (2010).

Special Skills

. Communication - to work effectively with customers.

. Leadership - to guide others.

. Willingness - to be flexible and take on new assignments.

. Dedication - strong work ethic devoted to the company and its mission.

. Self-motivated - focused and goal-orientation.

Employment History

Installation/Service Technician- Time Warner Cable, Columbus, OH (2012-

2013)

- Install and service new and existing customers, focusing on customer

service and troubleshooting problems.

Returns Associate - DSI Systems Inc., Grove City, OH (2012)

- Worked on picking, packing, shipping, with main focus on returns.

Auction Manager - Re-Tag it, Columbus, OH (2010-2011)

- Started in inventory, promoted after 3 months to Auction Manager. Managed

weekly on-line auctions.

Contractor - Oak Tree Consulting, Monroe, MI (2010)

Worked and trained onsite in Richmond, VA to operate 90mm extruder and

train new operators.

Assistant to company owner.

.

Shipping Clerk - Alloy Polymers, Gahanna, OH (2009 - 2010)

- Promoted quickly through the ranks from cleaning services and temporary

employee manager, to shipping clerk.

Sales Representative - Dial America Marketing, Columbus, OH (2007 - 2009)

- Used effective customer service skills to retain existing and acquire new

customers.

Material Handler - W.C. National, Columbus, OH (2005 - 2007)

- Managed raw and finished materials for letter shop distributor. Before

promotion was a machine operator.

Temporary Order Selector - Act1 Staffing, Columbus, OH (2004 - 2005)

- Provided pick/pack services, order selection, shipping, and quality

control.

Temporary Order Selector - McGraw-Hill Corporation, Columbus, OH (2004 -

2004)

- Provided pick/pack services, order selection, shipping, and quality

control

Real Estate Assistant - Thelma Montgomery Realty, Logan/OH (1996 - 2003)

- Worked with real estate clients directly via telephone and in person

during walk-ins and open houses. Managed Rental Company as well. Took

applications, showed properties, and handled rent, evicted, cleaned

properties.

Education

Columbus State Community College - Ongoing Coursework; Columbus/OH (2009-

2011)

Teays Valley High School (1996)

Additional Information

Computer skills: Custom client interface systems; MS Word; MS Outlook; MS

Excel .Microsoft PowerPoint, Great Plains- Microsoft Dynamics, Sales force-

Managing cases, contacts, accounts, and libraries. Icoms. I & R.

Farrah Shalosky

274 E. Morrill Ave.

Columbus, OH 43207

614-***-****

ab96av@r.postjobfree.com

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