Joshua M. Stephens

**** ****** *** **. ******, TX 75227

469-***-**** ( ab968x@r.postjobfree.com

objective

Recognized by management / team members as very

knowledgeable and possessing strong customer

relations, communications and team building skills.

Known for going the extra mile to get desired

results.

Experience

2013-Present HMS Irving,TX.

Operations Support Analyst

Monitor and provide support to all operational

procedures for current production

application. Analyze and prioritize all research

oriented programs. Administer and recommend changes

for various processes to ensure escalation of

operational proficiency. Maintain and efficient

communication system to facilitate members and

improve correspondence. Monitor and identify all

obsolete procedures and processes and ensure

resolution.

Maintain various documents for operational systems

and update it as required. Develop and analyze all

key operational metrics to evaluate

performance. Supervise all performance assessment

programs in association with operational groups.

Develop various comprehensive dashboards and

provide upgrade to various software tools like

Excel. Maintain and enhance various status reports

for operations. Perform research and assist in

effective implementation of systems.

Develop and maintain all communication with IT

departments on computerized systems. Review and

supervise computer operating systems, networking

opportunities and determine upkeep of peripheral

devices. Analyze and resolve all computer related

intricate problems to ensure growth and

improvement.

2009-2012 Chase-Evaluation Solutions Irving,TX.

Client Relations Representative

Prepare and process mortgage loan records, files

and correspondence from application through

approval. Review appraisal reports for accuracy and

potential problems. Review documents for

acceptability against loan conditions.

Answer client questions, assess product or service

problems, and resolve issues in a variety of ways

using best judgment to ensure client

satisfaction. Successfully utilize systems and

application for WaMu, JP Morgan Chase, and EMC.

Communicate with customers, internal staff,

brokers, counsel, title companies, etc. to respond

to inquiries, resolve problems and obtain all

necessary documentation required for the file.

Well-developed ability to manage multiple

tasks/projects and deadlines simultaneously.

Thorough knowledge of loan processing and closing

policies, procedures, documents, underwriting

requirements, governmental and agency requirements,

terminology, and automated processing systems.

2005-2009 Metroplex Mailing Dallas,TX.

Assistant Operation Manager

Develop productive, profitable and achievement

oriented working environment for employees.Address

operational issues and concerns in a timely

fashion. Supervise operations team to ensure

operational excellence and excellent customer

services. Educate operations team on best

practices, company policies and service excellence

standards.

Reported Directly to the General Manager

departmental performances. Evaluate current

operational strategies and recommend improvements.

Maintain the facility clean, safe and organized.

Oversee operational cost, risk and audit

activities. Perform routine maintenance and repair

works for equipment.

Education

W.W. Samuell High School Dallas, TX-Diploma

East Field Community College Dallas, TX - Associate

of Applied Science/Computer Science

DeVry University Irving, TX- Computer Information

Systems

Proficient : Lotus Notes 8.5, Toad for DB2 5.0,

PASSPORT PC to Host,

Docments DNA, UPS CampusShip, ECenter DB2,

Microsoft Suites, Pivot Tables, Excel, Power Point,

Intranet, 62 WPM, 8540 KPH, Instant Messenger, and

Word.

Certified Forklift Operator, CPR & First Aid,

Microsoft Office, NPI Flat Sorter, Pitney Bowes

Mail Equipment's, Excellent oral and written

communication, Proxy servers, NIS and NIS+ servers,

DNS, UNIX, Professional computer applications,

Database Access, C++, Power pallet jack

certification.

References available upon request.

. ab968x@r.postjobfree.com

9806 Castle Bay Dr . Dallas, TX 75227 . 469-***-****

Contact this candidate