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Customer Service Engineer

Location:
Austin, TX
Salary:
50,000
Posted:
October 13, 2013

Contact this candidate

Resume:

Corre Brown

**** ***** ***

Austin, TX *****

512-***-****

ab95ny@r.postjobfree.com

OBJECTIVE: An ideal job for me would be to contribute to the success of an

organization by:

. Using my technical understanding of the computer networking

. Applying my knowledge of computer operating systems

. Utilizing my ability to work as a team player in an I/T culture

EDUCATION/TRAINING

Associates of Science, Pharmacist Technician, Lakewood College

2013

Associates of Science, Electrical Technician, 3.6GPA, Everest Institute,

2011

CompTia A+ Certification

2004

CompTia Network+ Certification

2004

Pharmacy Technician Skills:

Pharmacy Practice Ethics, Prescription Filling, Medication Compounding,

Basic Anatomy, Patient Care & Interaction, Medication Inventory Management,

Medical & Pharmaceutical Terminology, Pharmacology of Medications, Retail

Pharmacy Procedures, Medicare & Medicaid Reimbursements, Pharmaceutical

Calculations, FDA Drug Safety Guidelines

Electrical Skills:

Pulling wire, bending conduit, able to read wire diagrams and construction

blueprints, NEC - PPE/Safety awareness, residential-Commercial and NEC

requirements, residential-commercial, rough-in, trim-out of branch

circuits, transformer and test equipment, wiring basic control circuits,

Jobsite Management - Lighting - NEC and low voltage systems, electric

motors, troubleshooting and repairing circuits, Grounding - Protection -

and Power distribution, Data Wiring, OHMS Law- Basic electrical theory,

Hilti Certified, soldering

WORK HISTORY

3M 2013-

. Reading schematic and wiring diagrams

. Troubleshooting all electrical and/or programming issues with the

product

. Handling CPU Boards and programming chips

. Soldering and tinting wire

. Responsible for wiring and assembly of the different products from the

ground up

. Design assembly and test fixtures

. Analyze and improve assembly-line method

. Worked in close proximity to developers and quality assurance team to

ensure efficiency on product releases

. Selected to initiate Value Improvement

. Implemented corrective actions for discrepant parts

Brown Daycare 2012-2013

. Negotiated and wrote contractors for clients

. Managed and lead play activities, distributed toys and play materials

. Implemented lesson plans for the education activities and arranged

play material

. Interacted with children so as to improve their growth and development

. Conducted every day health checks on children

. Laid children to bed for rest periods

. Prepared and Served meals and snacks and helped children with meal

service

. Maintained a secure and healthy environment

. Performed basic housekeeping tasks

ACS

2007 to 2009

. Cross connect cabling with Cat5 cables

. Create tickets and close tickets

. Effective problem diagnosis and resolution

. PC Tech II for the HHSC(state employees)

. Hardware and software maintenance on Dell 95, 98, 2000, XP and Compaqs

. Software support for Novell and Outlook and setting up duel profiles

on Outlook

. Switch panels and network connections

. Wiping server hard drives and creating ghost images

. Maintenance on Laptops hardware and software

. Inventory for surplus

. Test the ports in the IDF rooms

. Re-imaging and upgrades and registry repairs on machines

. TMHP, Voltage, Peoplesoft and Peplite and a number of other

applications

Unisys

2006 to 2007

. End user telephone support TSA airports and Headquarters.

. Electronic support

. Effective problem diagnosis and resolution

. Escalated software support to ensure that your problem is fixed

. Troubleshooting for the air carriers different applications

. Inbound help desk support

Apple Computers Inc 2005 to

2006

. Email technical support

. Assist in training other staff.

. Provide assistance to team members as needed

. Provide prompt, friendly customer service.

. Entered the customers' data on a ticket.

. Tracked the information through fed-ex or ups.

. Worked on Mac OSX

Harte-Hanks

2002 to 2004

. Email technical support

. Assist in training other staff.

. Provide assistance to team members as needed

. Provide prompt, friendly customer service.

. Entered the customers' data on a ticket.

. Level II Tech and escalation calls

. Supported Dell 98 and 2000

REFERENCES

Chinda Franklin

206-***-****

Airplane mechanic

ab95ny@r.postjobfree.com

Mark Tindell

3M Engineer

830-***-****

ab95ny@r.postjobfree.com

Fred McKinney

3M Engineer

ab95ny@r.postjobfree.com

512-***-****

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