Dhiraj Mehbubani

PERSONAL INFORMATION

Date of Birth : Mar 17, 1974

Marital Status : Married

Address : **,****** *****,****

Angad Nagar Ext.(w) Lakshmi Nagar

Delhi 110092

Contact No, : +91-991*******

Email : ab95dk@r.postjobfree.com

EDUCATION

July 1994 - June 1999: BE in Industrial Electronics

University: Dr Baba Saheb Ambedkar University (Aurangabad)

December 1999- June 2000: Diploma in e_ADP

(Pentasoft)

JOB DESCRIPTION

WFM, Training, MIS, Project co-ordination, Scheduling, Planning,

Reporting

BRIEF OF EXPERIENCE

. Sept 2008 to June 2013: Free lance maths tutor

. Oct-2010 till date: Lead WFM IBM Daksh (scheduling and

Capacity planning)

. Aug 2009 to Aug 2010 (Senior Executive DMS Project) (client

end Hero Honda and IBM)

. Apr 2006 to July 2009: WIPRO BPO (Senior Executive CWFM)

. Aug 2005 to Jan 2006: Modi Engineering College (Lecturer)

. Nov 2003 to July 2005: CMS Computers(Project Coordinator)

. July 2000 to Sept 2003: Net Connect Solution Pvt Ltd

(Trainer)

PROFESSIONAL EXPERIENCE

Sept 2008 to June 2013: A Plus Solutions Pvt Ltd

Profile: Free Lance Maths Tutor for US students

Responsibilities

. Teaching students from Class IIIrd to Class VIII subject Mathematics

. Accessing the student by giving test and other question to understand

shortcomings and improvement post joining the session

. Helping the councilors to access the student level and giving feedback

to the counselor to decide for which grade the student should be

registered

. Updating the performance of student on regular basis

. Giving feedback to student verbally and as a report

Oct-2010 till date IBM Daksh

Profile: Lead- Central Work Force Management

Responsibilities

. Schedule creation week on week for 3 Processes (Amazon Manila, UA

NCR, Sprint Manila)

. Create schedules and derive inflex month on month for bid to be

submitted to the client each month

. Optimize schedules in IEX to make it best fit case ensuring all the

constraints are met

. Maintaining capacity planner tracker and updating it on regular

basis to keep a firm track on Head count to be hired and HC already

hired

. Forecast the manpower requirements through a given software(IEX)

. Forecast manpower requirement for new business through the given

data by client using Erlang formula, IEX or Workload

calculations.

Achievements

. Successful delivery of schedules on time for the peak season for

Amazon NCR for 2010 and Amazon NCR (2010 and 2011)

. Achieving SEI of 88% at against target of 85% for UAL NCR bid month

on month for last from June-11

. Reduction of inflex in UAL NCR from 14% to 11%

Aug 2009 to Aug 2010 3i-infotech Ltd

Profile: Senior Executive DMS Project execution and training on the

software designed and developed by IBM

Responsibilities

. Planning the schedule for Dealership sites to start using the new

software

. Allocating different engineers on various sites

. Training engineers and the dealers on the Application designed

specially for Hero Honda

. Migration of the dealers to new system and handholding during go-

live period

. Conducting the Site survey for site preparedness in Northern India

. Uploading the historical and go-live data on the portal in the

defined format

. Monitoring the Helpdesk in its regular operation on all India basis

. Preparing daily and weekly reports on execution at helpdesk end and

feedback on engineer's visits to various sites (MIS)

Apr-06- July-09 WIPRO BPO

Profile: Senior Executive- Central Work Force Management

Responsibilities

. Forecast the manpower requirements through a given software(IEX)

. Forecast manpower requirement for new business through the given

data by client using Erlang formula, IEX or Workload

calculations.

. Interact with the client and the operations during implementation

of the project.

. Assisting the manager in preparing weekly, monthly MIS in RFPs and

processes handled by him

Profile: MOD (Managing Operational Desk)

Responsibilities:

. Submit the day end reports based on various parameters.

. Extracting data from the defined database and preparing MIS as

required by different Mangers and Supervisors

. Maintaining the database of different equipments eg. Computers,

Manpower.

. Liaison with different departments of the company as he requirement

s of the Process

. Analyzing and Marking the variance of the reports as submitted by

internal tracking and client tracking.

Aug 2005 to Jan 2006 Modi Engineering College (Kota Rajasthan)

Profile: Lecturer

Responsibilities

. Assisting the HOD to schedule the time tables for the entire

department

. Planning and coordinate schedules for Guest faculties and

Laboratory usage

. Handling lectures for Network and Linear Circuits.

. Co-ordinate for social welfare programs for two villages in the

vicinity.

Nov 2003-Juy 2005 CMS Computers Pvt. Ltd (deployed in BILT Gurgoan)

Profile: Project Coordinator

Responsibilities:

. Preparing eight reports at the end of each month I,e Call Analysis,

MIS, IMAC, Pending Call, Inventory Updating, Daily Call

Report, Daily Activity Checklist Report, and Preventive Maintenance

Report.

. Collection of data from 30 sites

. Managing overall operations of IT related requirement of the

client.

. Delivering post-sales installation and warranty support from the

site engineers.

. Timely installation of IT hardware requirement.

. Managing the 40 engineers deployed at different locations of BILT.

. Interacting with client and CMS to fulfill the client's IT hardware

requirements.

. Keeping a track record of Client's IT hardware inventory and

Managing it.

. Keeping a track of the Invoices, Bills and Payments.

. Training end user on software like Outlook, Excel and Word and

other company

customized software.

July 2000- Sept 2003 Net Connect Solution.

Profile: Trainer

Responsibilities

. Training candidates on sift skills for call Center. Teaching

students of Post Graduate Diploma in Information technology

equivalent to MCA subjects and related topics e.g. Operating

System, Computer Network, Core Java.

Dhiraj Mehbubani

Date:

Location: Delhi

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