Esha Singh, PMP

ab93ox@r.postjobfree.com

Ph: 530-***-****

OBJECT I V E

Creative I T P rogram Manager, P M P w ith 9 years of experience, strong leadership, relationship

building, problem solving, Six Sigma (DMAIC), planning, team building and program/project

management skills seeks a management position that provides further opportunities to grow

technically and professionally in concurrence with organization’s goals and objectives.

PROFESSIONAL PROF I L E

Certified Project Manager for Web site design and dynamic Web applications,

search, content management, usability and information architecture

• Managing H ealth Care Reform portfolio, developing new shopping experience - direct

purchase, Federally Facilitated Marketplace (FFM) integration, product development in

response to the HCR (grandfathering and developing new plans and benefits, marketing

communications etc) for individuals and families, employers as well as brokers and

i mplementing key Information Systems to support Affordable Care Act (ACA).

• Designed a consistent look for all sections of the website, implemented corporate design

guidelines for b rand recognition and coordinated the overhaul of a m arketing campaign,

i ncluding web campaigns, email communications, RSS feeds, paid advertisements, catalog,

postcards and brochures and integration with sales force.

• Researched market and competition to analyze our internal strengths, to understand our

weaknesses and to identify opportunities in market.

• Created and launched m ultiple web portals, mobile applications and public sites for

d ifferent user groups to increase customer base.

• Applied Google Analytics on web pages and performed persona/focus group testing to study

customer behavior that helped steer web strategy goals.

P roject Management & Leadership

• Spearheaded and managed projects, overseeing a t eam of 15+ g raphic designers,

p rogrammers, business analysts and project managers that included multiple web-based

i nitiatives and budget ranging to $2.3 M M .

• Experience working in all phases of Software Development Life Cycle (SDLC).

• Organizer and team leader for enterprise sourcing, process improvement and implementation

p rojects in compliance with t riple constraints of cost, schedule and scope maintaining quality.

• Seasoned professional with outstanding project planning, r isk management, execution,

monitoring and resource balancing skills and ability to support multiple simultaneous projects.

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Resume: Esha Singh, PMP

• Responsible for r ecruiting, management and career development of employees and

contractors both onsite and offshore.

• Managed vendors by collaborating with core legal team crafting and managing contract and

service agreements.

P roject Management Tools/Methodologies

• Project Management Institute's PMBOK framework

• Agile/Scrum Project Management

• Six Sigma DMAIC & Lean methodologies for process improvement

• Knowledge of generally accepted accounting practices & budgeting

PROFESSIONAL EXPER I ENCE

P rogram Manager

P roduct and Consumer Innovation, UPMC

Nov 2012 - Present Pittsburgh, PA

As a Program Manager, I provide internal direction, leadership and accountability for project

management efforts of the Web Strategy and Interactive Marketing group as well as across Marketing

Communications. PM activities include developing and maintaining detailed project plans, scope,

schedule, budget, r isk, coordination between client and staff throughout project lifecycle t hat support

d riving cross-functional application bridge between web strategy, web design, business units and

I nformation services division.

Responsibilities:

• Maintaining continuous a lignment of program scope w ith strategic business objectives and

making recommendations to modify the program to enhance the effectiveness toward business

result.

• Led the design, development, and implementation of R etail kiosks i n shopping malls to

engage customers and improve sales.

• Led the implementation of the H ealth Care Reform P roject a long with other internal

p rojects that included revamping shopping experiences for individual and Families as well as

employers online.

• Development and maintenance of l ong term I T roadmap by identifying customer needs and

i mplementing emerging technologies, including analytics, RSS feeds, blogs, social media and

mobile platforms and reshaping strategic relationships between paper marketing and website

w ith effective brand extensions.

• Acted as p roduct manager for new web applications responsible for significant growth in

customer visits and content consumption (8 - 10% in the first post-launch quarter).

I T Systems Manager

Bureau of Procurement, Commonwealth of PA

J uly 2010 - Nov 2012 Har risburg, PA

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Resume: Esha Singh, PMP

M anaged the systems department that is responsible to coordinate and identify applications related to

t he Commonwealth’s Procurement Enterprise including construction and maintenance of procurement

website. Perform full range of supervisory duties and responsibilities by planning, organizing,

assigning and reviewing work, preparing performance ratings for the administrative staff.

Responsibilities:

• Worked closely with C PO and CTO to align technology and business objectives w ith

user experience while expanding editorial reach related to the Commonwealth’s Procurement

E nterprise.

• Technical leader with broad experience focusing on big picture business impacts of

technology projects: real costs, practical benefits, risks and contingencies. Presented strategy

and metrics to senior management informing successful w eb product prioritization and

road mapping.

• Responsible for constructing b usiness cases for new system acquisitions and

enhancements to existing systems that include, at the minimum, an objective, component

description and use, resource requirements, impact analysis, cost benefit analysis and

executive summary.

• Developed R FQ, RFP, SOW and managed Budget for technical and procurement projects and

responsible for evaluating proposals, bids and contracts affecting budget and cost savings.

P roject Manager/ I nformation Analyst

Information Technology Department, EDS-HP

J uly 2007 - April 2010 Topeka, KS

As a Project lead and manager, I led planning, development and maintenance of Kansas State

Government's Medicaid program and converted many paper concepts to online working products.

P rovided continuous improvement of the Kansas Medicaid website in order to support day to day

activities and needs to meet the requirements of the users.

Responsibilities:

• Led numerous complex projects and performed full range of supervisory duties and

responsibilities by planning, organizing, executing and controlling the project.

• Ensured coordination of user acceptance testing of projects and software development

deliverables through iterative evolutions.

• Prepared a business case to u pgrade systems to dot net technology from power builder and

p resented it to senior management.

• Fostered customer loyalty by ensuring that our customers fully utilize the value of our

solutions and services.

I nformation Analyst

I nformation Technology, Nugget Markets

July 2006 - May 2007 Woodland, CA

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Resume: Esha Singh, PMP

As information analyst, I handled the accounts and book keeping for one branch of the company.

A nalyzed and documented the current book keeping process and worked with a third party vendor as a

subject matter expert for the financial system upgrade organization wide.

Responsibilities:

• Provided production support and enhancements after extensive user testing and customer

feedback.

• Automated entering and maintenance of data for the financial system, eliminating manual

l abor and probability of error.

• Supported requirements, avoiding prior delays in processing customer requests, and

simplifying support.

• Helped develop detailed project plans resulting in increased visibility of inter-project

dependencies.

Software Engineer/ T raining Mentor

Long Distance Switch, Airtel

Dec 2004 - Nov 2005 Chandigarh, India

As a software engineer, I managed the long distance telecom switch that included network alarm

monitoring, Alarm diagnoses and analyze, CDR backup storage and verification and Good Knowledge

on SS7 signaling which helps to fix many critical problems happening in our company’s Network.

Responsibilities:

• Worked on Operation and Maintenance of Call Flow in Switch including switch

connectivity, t roubleshooting Voice calls, Data calls and improvement of ASR (Answer to

Seizure Ratio).

• Generated mandatory reports and performed routine analysis of the switch.

• Checked switch alarms and resolved the problem as soon as possible to avoid t raffic

congestion in other t runk groups.

• Analysis of Switch performance by routine and quarterly savings.

TEC H N ICAL SK I L LS

PM Tools: MS project, MS Visio, MS Office, SharePoint, Custom PM Tool

Languages: C#, C, C++, VB.NET

Databases: MS SQL Server 2005/2008, MS Access

Technologies: H TML, XHTML, XML I IS, ASP, ASP.NET, CSS, OOP, Web services

Software: V isual Studio.NET 2003/2005/2008, V isual Source Safe, Team foundation

Server

E D UCAT IO N AND PROFESSIONAL TRA I N I NG

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Resume: Esha Singh, PMP

M asters of Business Administration, Frostburg State University, MD (May 2014)

PMI - PMP Certification (2012)

Bachelor of Technology in Electronics and Communication, PTU, India (2006)

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Resume: Esha Singh, PMP

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