Namrata S

ab9313@r.postjobfree.com

Mobile: 561-***-****

Accomplished and highly motivated Senior Business/Systems Analyst with

over 8 years of professional experience with expertise in Software

Development Life Cycle (SDLC), Business Process Reengineering & Software

Testing.

Summary of Skills:

Extensive work experience as a Business/Systems Analyst in Finance,

Banking, Insurance, Health & Pharmaceutical (OTC products)

domains.

. Successfully performed Business Requirement Gathering, transformed

requirements into specifications throughout the various assignments

. Advanced expertise in Agile Methodology and using Greenhopper v5.

. Advanced Expertise in Waterfall Methodology

. Training & experience in Business Process Management (LEAN, Six Sigma)

. Developed and maintained strategic partnerships with senior business

management, business partners, project sponsors and customers globally

as well as with development team, end users & product owners.

. Excellent written, oral and presentation skills

. Demonstrated excellent report writing & documentation- Joint

Requirement Planning (JRP) sessions & participated in Joint

Application Development (JAD) skills

. Experience in online, customer facing applications and web based

technologies.

. Successful experience in determining information systems and /or

process solutions to address business needs and develop methods

for implementation

. Managed multiple priorities and provided work direction to the

project team

. Established and monitored short, mid-scale and complex project

plans

. Participated in change management and process improvement

initiatives, provided recommendations to enhance existing

procedures and controls

. Led cross functional project teams through the project life

cycle from requirement definition through development, testing

and implementation

. Successfully completed As Is business process documentation in

three projects

. Needs minimal direction for understanding and documenting

business processes

. Applied knowledge of Software Development Life Cycle (SDLC) &

Software Testing Life Cycle (STLC) throughout the project life

cycle

. Showed competence in creating Unified Modeling Language (UML)

diagrams such as Use Case Diagrams,

Activity Diagrams, Class Diagrams and Sequence Diagrams.

. Excelled in areas of interface with clients from Operations,

Sales, Technologies & ability to work well with customers at

Leadership and Non leadership levels.

. Proven record of producing deliverables on time and succeeding

at complex assignments

. Knowledge of systems and systems development methodology

. Skilled in implementing large systems, particularly analyzing

and defining requirements

. Strong analytical and documentation skills(requirements,

workflows, processes)

. Requirements determination, Use Case creation, Understanding of

OO Analysis

. Demonstrated ability to develop and implement organizational

skills, removing roadblocks and solving problems

. Reported and implemented customization strategy, application,

trouble shooting and support of application upgrades and process

improvement projects

Key Personal Strengths

. Highly resourceful & persistent with ability to get things done

despite constraints

. Extremely organized with proven time management and multi-tasking

skills

. Can work well under pressure and challenges.

. A team player and persuasive speaker, easily adaptable in any work

environment

. Resourceful, skilled with proven record of effective self-learning &

self-training

. Effective soft skills (people skills, influencing skills, conflict

resolution and negotiation)

Technical Skills

. Utility Tools: Proficient in MS Office Suite (Word, Excel, PowerPoint,

Outlook), MS Project,

. Reporting Tool: Crystal Reports, SQL Server Reports (SSRS)

. Operating System MS DOS, UNIX, Windows 95/98/NT/2000/XP, Linux.

. Data Bases MS-Access, MySQL, SQL Server, Oracle, DB2, Sybase

. Application Servers: IBM Web sphere, ATG Dynamo, BEA Web Logic,

Calypso.

. Internet/Web Tool: HTML, XML, VB Script, ASP, JavaScript, JSP, J2EE.

. Automation Tool: MS Visio, Rational Clear Case, Rational Requisite Pro

. Defect Tracking Tools: Mercury TestDirector 7.5/7.6/8.0, Rational

Clear Quest, Bugzilla

. Reporting Tool: Crystal Reports, SQL Server Reports (SSRS)

. Testing Tools: QTP, WinRunner, LoadRunner, Quality Center(9.1)

Web Browsers: Internet

Explorer, Netscape Navigator, Safari, Fire Fox

. GUI: Visual Basic 5.0/6.0, Developer 2000

. Automated database management systems

. MS Rational Suite (Requisite Pro, Rational Rose, Clear Quest, Clear

Case)

. JIRA Greenhopper : Advanced expertise in JIRA & RTC (Rational Team

Concert) as agile team collaboration tools

Professional Work Experience

Fidelity Investments, Westlake, Texas

Sept 2012 -Current

Job Title: Senior Business/Systems Analyst

Fidelity Pricing & Cash Management Services (FPCMS)

Projects:

1. Cash & Funds Oversight (CFO) & Personal and Workplace Investing (PWI)

Request for Bank Redundancy for ACH bank transactions.

Project Description: WI's Financial Operations (FinOps) is dependent upon

soundness of Deutsche Bank for its cash management operations. Bank

Resiliency project aims to strengthen the existing partnership with Wells

Fargo Bank as a failover bank and provide a sustainable and automated bank

failover capabilities at Fidelity's WI FinOps.

Job Responsibilities & Accomplishments:

. Solely responsible for researching and for providing support to WI

team to help them understand the current CFO-WI- Deutsche bank

process to help them transition in moving off of CFO for their ACH

transactions in Phase 1.

. Effectively collaborated and supported WI team in their design

decisions and guided Deutsche and Wells Fargo teams towards

realizing the project completion.

. Planned and created test strategies for Phase 1 and ensured

streamlined testing efforts on CFO and WI sides.

. Collaborated with Communication Engine team to help them set up new WI

accounts on CFO for wire transactions in Phase 1.

. Documented and updated CFO Wiki site with project work updates,

research findings, key communication with external and internal team

members

2. CFO 2013 Q3 Minor Release- Functionality added-Modified File permissions

for inbound data files and create an error if the trailer was missing from

the incoming iTAAC files. Updated and verified UAT environment with

relevant details for the business.

. Performed UAT testing for the business.

. Updated UAT environment with complete details of the functionalities

added for the business.

. Checked all the defects logged and validated their resolution.

Obtained sign off.

3. CFO ABA Table Updates to Fidelity Treasury (TWS)- A Custody, Cash &

Control (CCC) initiative- The end goal was to ensure that Treasury

Workstation updated ABA routing codes to enable more efficient transaction

processing.

Job Responsibilities & Accomplishments:

Closely collaborated with FMR (Fidelity Management & Research Company) team

Analyzed the workflow and file format of the ABA routing code table within

CFO from updates received from BNYM in order to plan how CFO can deliver

a snapshot of the current table to FMR & how we might pass ABA updates to

FMR as they are received from BNYM.

4. Geode

Project Description-To send 95R for all required markets and 97A tags (when

available) for Geode foreign trades so that the 4 selected custodian banks

(Brown Brothers, Northern Trust, BNY Mellon & State Street ) could have

maximum straight through processing(STP) .

Expertly followed Fidelity Agile Methodology (FAM). Helped PM closely

with story and task creation, backlog grooming, stand ups and progress

tracking in Jira (Greenhopper).

Job Responsibilities & Accomplishments:

. Successfully collaborated with the teams at 4 banks to level set

expectations regarding testing scope, timelines, agenda and

strategies from both sides .

. Oversaw the testing efforts with each of the 4 banks throughout the

test process for Geode foreign and domestic trades for

. Identified, addressed/minimized roadblocks from each side.

. Organized meetings, navigated discussions and helped the project move

forward constantly.

. Timely documentation of all relevant steps, progress and milestones

for future reference in team sharepoint site.

. Ensured that the participating custodian banks provided timely and

detailed feedback on successful and failed trades and the issues

identified were addressed promptly.

. Maintained JIRA Greenhopper, iterations, making sure all the stories

were complete and managed agile approach using JIRA excellently.

. Need for manual amendments eliminated resulting in timely processing

of trades and cost saving.

Corporate Technology Group (CTG), another business unit within Fidelity

Investments

Project 1-TAN (Trading Around Notes)

Project Description: - Project TAN (Trading Around Notes), under Corporate

Technology Group (CTG) Surveillance Team under CLRS (Compliance, Legal,

Risk, Security) and EO (Ethics Office) was to provide a model to identify

certain Fidelity Investments employees' trades which were done in close

proximity to the published Research Note of the same or related security.

TAN provided five scenarios which the model monitors. Expertly followed

Fidelity Agile Methodology (FAM) for this project.

Project 2-Sanctions

Project Description: Developing a common system for recording all Employee

sanctions at Fidelity, where the data can be entered once and viewed

centrally. Provide CCGs (Corporate Compliance Groups) a system with

capture and workflow capabilities to manage the data, communications and

reporting. To allow Fidelity to withstand regulatory scrutiny by recording

the data in Fidelity approved system that provides secure system with back

up and audit control.

Job Responsibilities & Accomplishments:

. Worked closely with the project development and testing team off shore

(Bengaluru, India) using RTC (Rational Team Concert), an agile

project management tool and IBM's Lotus Sametime Audio Conference

tool throughout the project. Provided knowledge transition on

requirements as necessary. Actively participated in daily Stand Up

meetings with the offshore team to discuss issues, plan and for

tracking progress using RTC and SameTime Audio Conferencing tools.

For TAN project.

. Validated and monitored UAT for TAN project

. Prepared and delivered on time the Requirements Scope Matrix for

Sanctions in compliance with FAM (Fidelity Agile Methodology).

. Prepared and documented several Reference Documents for Sanctions

project after meticulous research, discussions with business and

understanding of the complex business systems in various Business

Units (Ethics, Registration & Licensing, Political Law& Compliance,

Outside Activity, Business Entertainment &Workplace Gifts) at

Fidelity.

. Validated and monitored UAT for TAN project

. Collaborated effectively with the customer on technology strategy &

project management

. Led efforts to deliver PPI (Project Charter), SRA (Business and

Systems Requirements) and SDS (System Delivery Specification)

. Aptly collaborated with other technologists to design technical

specifications, document SDS

. Identified, verified and documented requirements (business, functional

and technical) to support business driven technology solutions using

vendor platform Actimize.

. Analyzed business application from aspects of workflow and end user

perspective

. Identified gaps, conflicts or inconsistencies in the requirements and

made quality and cost effective recommendations. Helped improve

processes to gather and communicate user requirements to the

development team.

. Successfully completed training in IBM's Rational Team Concert (An

Agile team collaboration project management tool) for Sanctions

project.

Environment: MS VISIO, Excel, MS Power Point, NICE Actimize, SQL,

Oracle 11i, Mainframe, Rational Team Concert (RTC) .

Cigna, Tampa, FL

February 2011 - August 2012

Job Title: Senior Business Analyst

Project Description: Helped develop a web based application for

reimbursement where customers with Flexible Saving Account and Dependent

Saving Account could use Service Request Tool (SRT) to communicate to CIGNA

the issues regarding reimbursement.

Job Responsibilities & Accomplishments:

. Timely and effective completion of Business Requirement Document

. Prepared solid Test Plan, Created relationships in Requirement

Traceability Matrix (RTM).

. Expertise in using Case Management Systems to meet organizational goals.

. Successfully used Customer Relationship Management (CRM) system towards

improving the online sales, customer service and marketing.

. Appropriately identified Test scenarios, prepared Functional &

Integration test cases

. Identified defects, tracked them in Quality Center until they were

resolved and closed.

. Conducted functional walkthroughs for SRT's, validated UAT, prepared SRT

User Manual.

. Developed Test Plan, Test Cases and Scenarios based on Business &

technical specifications.

. Developed timelines for Project Delivery and managed resources to

successful project completion.

Environment: Oracle 11i, Mainframes, Java J2EE, ASP, C#. Net, SQL Server

2005, Web Server - Tomcat, PVCS, HP Quality Center, MS Visio.

Community Bank of Broward, Fort Lauderdale, FL

September 2009- January 2011

Job Title: Senior Business Analyst / System Analyst

Project Description: Enhancement of banking application where the customers

could access the Checking and Saving Account, view & update personal

information, make payments directly from checking accounts.

Job Responsibilities & Accomplishments:

. Successfully gathered, analyzed & documented Business Requirements

through FGD interviews .

. Identified internal and external system Requirements, design and

configuration set-up.

. Participated in the Logical and Physical Design sessions and helped

develop Design Documents.

. Partnered with Testing teams for test plan & test cases, helped

with SIT and UAT testing.

. Developed strategic partnership with business to build strong business

plan, products and process.

. Prepared Requirement Traceability Matrix (RTM).

Environment: Microsoft Office Suite, MS Visio,Windows XP, SQL, PLSQL, XML,

VB, ASP, Crystal Reports, Adobe Photoshop, Mercury Test

Director, Win Runner, Load Runner

Great-West Health, Denver, CO

(May 2008 - August 2009)

Job Title: Business Systems Analyst

Project Description:

Project 2: Up-gradation of HIPAA X12 4010 transaction to HIPAA X12 5010

Project 1: Migrate all application functionality and convert data from a

mainframe-based system to an open systems environment.

Job Responsibilities & Accomplishments:

. Elicited, analyzed requirements & prepared BRD for mainframe

modules, did GAP analysis.

. Did the forward and reverse data mapping between the fields in mainframe

and FACETS.

. Analyzed the mainframe reports for member/eligibility/claims and mapped

the fields with FACETS batch jobs and reports.

. Used Case Management Systems to enhance efficiency and effectiveness

within the organization.

. Tested the FACETS changes for the front end screens & batches (Billing &

Provider)

. Modified process flows & utilized FACETS features not provided by the

legacy systems.

. Prepared Test cases & conducted System Integration Testing and User

Acceptance Testing.

Environment: Facets 4.51, Facets interfaces (IFOX), Facets extensions,

Agile, Requisite Pro, SQL, Share point, MS Access, MS Visio, MS office, MS

word, MS excel, Clear Case, Clear Quest, Quality Center, Oracle 9i, Data

Warehousing, Java, Informatica 7.1, Cognos 8.4

Walgreens, Boca Raton, FL

October 2007- April 2008

Job Title: Senior Business Analyst

Project Description:

Modify current database using MS Excel and MS Access to suit the business

needs to import .csv file into access to OTC (Over The Counter ) products'

database, update relevant data fields, generate invoices, supplier and

customer details.

Job Responsibilities & Accomplishments:

. Elicited and analyzed requirements, prepared Requirements Document on

enhancement of management of OTC Products database and customer

related details.

. Organized deployment walkthroughs to get the development & QA team in

sync.

. Improved information exchange between QA, Business & Development

teams.

. Applied knowledge of Calypso technology in terms of risk and trading

management.

. Ensured completion of all documentation and validation in Documentum,

obtained sign-offs.

Environment: Agile, Requisite Pro, SQL, Share point, MS Access, MS Visio,

Clear Case, Clear Quest, Java, UML, MS Word, MS Excel, Quality Center, VB

Script, ERWIN, Business Objects., Calypso.

Quest Diagnostics, Madison, NJ

May 2006- Oct 2007

Job Title: Business Analyst

Project Description:

Enhancement of one of their Health Information Systems ( a diagnostic

product called Kits & Reagents for Infectious Diseases ) to ensure better

usability & reliability.

Job Responsibilities & Accomplishments:

. Effective GAP analysis, prepared BRD & showed strong grasp of diagnostic

tools manufacturing modules (Planning, Shipping, Purchasing, Receiving).

. Effectively analyzed and recommended improvements in CRM systems to boost

the sales and marketing of Walgreens products and services.

Environment: Oracle 11i, Data Stage 8, Lotus Notes, MS Visio, MS office,

HP Harvest, Clear Quest, Quality Center, Agile: Scrum/Sprint.

Siemens Medical Solutions USA Inc., Malvern, PA

Oct 2005-April 2006

Job Title: Junior Business Analyst

Project Description: Using Siemens's Soarian medical information software

system helped Bryn Mawr Rehabilitation Hospital to replace paper records by

digital records.

Job Responsibilities & Accomplishments:

. Helped with systems testing, conducted JRP & User Acceptance Testing

(UAT).

Environment: Requisite Pro, Unix, Oracle 10g, Informatica 8.6, Micro

Strategy 9, Share point, Lotus Notes, MS Visio, MS office, HP Open View,

Clear Quest, Quality Center, Data Warehousing.

Professional Work Experience in India

PD Hinduja Sindhi Hospital, Bengaluru, India

02/1999-02/2000

Job Title: Business Analyst

Project Description: Complete transition from manual to automatic equipment

in the hospital laboratory. Performed Cost & Benefit analysis and

partnered with local resources to help implement a long term strategy with

the approval of senior leadership.

Kidwai Memorial Institute of Oncology, Bengaluru, India

06/1998-11/1999

Job Title: Project Manager/Business Analyst

Project Description: Development of a software application for a Cancer

Insurance Plan Care Against Tumor During Life Span that would allow people

to enroll as a life member & become eligible for coverage for cost of

treatment towards cancer .

Indira Gandhi Institute of Medical Sciences & Research, Patna, India

05/1998-05/1999

Job Title: Administrative Officer

Managing and improving the operations and processes of the hospital.

Effectively collaborated with local and state organizations for

partnerships to improve quality standards that resulted in higher

revenue generation.

Education

. Master of Health Administration (MHA),Tata Institute of Social

Sciences, Mumbai, India

. Bachelor of Arts (BA), Political Science, Patna University, India

Training & Certifications

. Currently pursuing Project Management Certification Series (60 hours &

36 PDUs in Integration and Scope, Risk & Quality, Cost, Communication

& Procurement, HR & Time Management) at Collin County Community

College District.

http://www.collin.edu/ce/certificates/cert_b_projmang.html

. Professional, Academy for Health Care Management, (PAHM, a

certification

in Managed Health Care), Washington, D.C, USA, formed in partnership

of Blue Cross Blue Shield & America's Health Insurance Plans (AHIP) .

. Successfully completed training in Software Testing with Generic

Solutions Inc, Dallas, TX

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