T. MELISSA MILLER

**** ***** ***** *****, *********, Georgia 30513

706-***-****

QUALIFICATIONS SUMMARY

Proactive, highly organized, and compassionate professional, backed with background in customer service, administration, teaching, leadership, and sales experience within diverse settings and specialties. Interested in pursuing a challenging career within an environment that would offer the opportunity to effectively utilize knowledge and skills gained from diverse work experience.

- Communication/Interpersonal Skills - Boost confidence, build and maintain professional relations, and interface positively with people of diverse backgrounds

- Organizational Skills - Display cross-discipline talents in needs analysis and problem resolution

- Capability in adjusting rapidly to new and challenging situations – Adapt quickly to changing work assignments while juggling multiple priorities

- Technical proficiency - Microsoft Office Suite (Word, Excel, Access, and PowerPoint)

FUNCTIONAL SKILLS AND JOB DUTIES

Administrative and Clerical Functions

- Carried out general office duties, including copying, faxing, and preparing mails

- Prepared and maintained comprehensive documentation of staff records

- Performed bookkeeping and created client proposals, invoices, and purchase orders

- Promptly responded to all incoming phone calls and closely monitored client projects

- Provided direct assistance with market research, weekly business reports preparation, travel arrangements, calendar management, banking, call handling, scheduling of conference calls/meetings, and monthly travel expense reimbursements

General Management

- Implemented best practices and balanced the organization’s best interests with members’ needs to achieve business goals

- Demonstrated commitment in sharing knowledge and motivating personnel to perform at high efficiency levels, leading to attainment of common goal and objectives

- Held responsibility in maintaining quality assurance and quality control procedures through casework

Client and Staff Relations

- Built and cultivated long-term quality relationships with clients to provide total satisfaction as well as to generate sales and new business opportunities

- Answered all customer inquiries in a timely manner through telephone calls, e-mails, and letters; attended and immediately executed appropriate solutions to any service/client issues and concerns

- Maintained high level of customer service and established strong client relations utilizing outstanding communication and interpersonal skills

Teaching and Leadership

- Provided assistance in facilitating research for papers, grading student tests and assignments, entering grades

- Supported and coached all ages and grade levels on various subjects to excel in those tests

- Worked in collaboration with small groups; built and maintained individual connections

Patient/Animal Care

- Contributed to all aspects of animal care and well-being

- Communicated with and educated clients on proper animal care

WORK HISTORY

Office Manager Miller Custom Services LLC, STONE MOUNTAIN, GA 20? 2019

Zumba Instructor SELF-EMPLOYED, ATLANTA, GA

Nanny 2012–2014

BONE JOUR PET SITTING, LAWRENCEVILLE, GA

Owner-Operator 2006–2012

SPOOKY SHEAD PRODUCTIONS, LAWRENCEVILLE, GA

Head/Lead Story Teller/Guide/Actress 2009; 2010

ALABAMA JAZZ HALL OF FAME/CARVER THEATRE, BIRMINGHAM, AL

Administrative Assistant 2004–2005

ATHENS CLARKE COUNTY SCHOOL DISTRICT, ATHENS, GA

After School Personnel 2001–2002

MICHAEL’S ARTS AND CRAFTS STORE, ATHENS, GA

Head Cashier/Customer Service Desk/Kids Club Teacher 1999–2001

THE TAX SHELTER, ATHENS, GA

Receptionist 1998–1999

CONSUMER PRODUCTS, INCORPORATED, SEARS PORTRAIT STUDIOS, ATHENS, GA

Store Manager 1997–1998

IT’S ABOUT TIME, ATHENS, GA

Assistant Manager 1990–1991

EDUCATION

Master Cosmetologist Degree

ATHENS TECHNICAL COLLEGE, ATHENS, GA

Dean’s List, Summer 1995

President’s List, Fall, Winter, and Spring 1995

National Honor Society

PROFESSIONAL TRAINING

Master Cosmetologist

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