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Customer Service Assistant

Location:
Raleigh, NC
Posted:
October 09, 2013

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Resume:

Walter Gorham, III

*** *** ******** ***, *******, NC 27603

919-***-****

ab91w8@r.postjobfree.com

Objective:

Bioprocess operator position using knowledge gained through enrollment in the Associate of

Applied Science in Bioprocessing Technology Degree

Summary of Qualifications:

• AAS Degree – Bioprocessing Technology (May 2012)

• One year of experience in quality control at Proctor & Gamble

• Six months of lab experience with Genetic Design on bone morrow drives

• Seven years of experience working in hospitals, emergency rooms, medical surgery and

intensive care units

• Good computer skills including Microsoft Office applications

• Leadership abilities, Good customer service skills, Dependable, Ability to adapt to new

environments, Team player

Work Experience:

Medical Staffing Network, Raleigh, NC April 2011 – present

Certified Nursing Assistant II/Psychiatric Aide

• Perform duties as required in Rex Hospital and Wake Med as certified by the NC Board of

Nursing for CNA II

• Complete charts and paper work for doctors and nurses

• Complete admission and discharge reports

• Administer medications or treatment such as catherization, trachea care, tube feedings, as

directed by physician or nurse

• Complete physical checks and monitor patients to detect unusual or harmful behavior and

report observations to professional staff

Trinity Health Care, Durham, NC July 2007 – November 2009

Certified Nursing Assistant II

• Cared for patients in cardiac intensive care, lung and heart transplant floor, and med

surgery at Duke Hospital

• Performed tube fittings, took vital signs, trachea care, drew blood

Lewe, Inc., Greenville, NC August 2006 – July 2007

Mental Health Technician

• Administered medication to children that were court ordered to a group home setting

• Monitored, recorded and documented all behavior in case records

Florence Nursing Agency, Rocky Mount, NC January 2005 – August 2007

Certified Nursing Assistant II

• Performed duties of a CNA II in nursing home facilities

• Provided care such as feeding, recording intake and output of patients

• Assisted patients with ambulation and assisting the RN as needed

Excel Staffing, Greensboro, NC January 2004 – January 2005

CNA II

• Traveled to various hospital and nursing homes to administer treatment to patients

Johnston Memorial Hospital, Smithfield, NC August 2003 – May 2004

Nursing Assistant

• Provided care to medical, surgical, and pediatric patients in hospital

Sears Home Central, Greensboro, NC January 2000 – December

2002

Credit Manager/Customer Service Agent

• Answered calls for repair of appliances

• Set repair dates for service work to be performed

• Trained as Credit Manager to approve or deny Sears’ charge cards

Education:

Johnston Community College, Smithfield, NC

Associate of Applied Science – Bioprocessing Technology (Graduate May 2012)

Lenoir Community College, Kinston, NC

Certified Nursing Assistant II

NC A&T University, Greensboro, NC

Completed seven semesters – BS Biology

Other Skills:

CPR Certified



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