Cynthia J. Artis

***** **** ****

Detroit, MI ***19

313-***-****

ab91i9@r.postjobfree.com

SUMMARY:

• Solid work history as a Housing Specialist, Property Manager and Customer Service Call Center

Supervisor.

• Administrated the Federal Housing Voucher program for qualifying individuals for Royal Oak.

• Experience with Property Management including checking credit reports, income verification and

employment checks. Familiar with utility transfers and Housing inspections.

• Excellent Customer Service skills – Able to deal with difficult personalities and provide adequate solutions

for both parties in a mature matter.

EDUCATION:

• Bachelor of Science - Madonna University, Livonia, MI

Major: Social Work Minor: Psychology

EMPLOYMENT:

Aerotek

April 2013-August 2013

Closing Processor

• Audited mortgages processed by various financial institutions to confirm all transaction were completed.

Utilized the Atlas program, to confirm process, and return all rejections or errors. Mortgages were then

boxed, and shipped to the financial institutions via UPS.

Royal Oak Housing Commission

September 2001- June 2012

Housing Specialist

• Qualify senior, disabled, and low-income families for participation in the federal housing Section 8

Housing Voucher program. Assist applicants with locating affordable housing. Maintain accurate records

regarding the Housing and Block Grant Program. Investigate alleged housing discrimination complaints.

Acknowledge and answered phone calls and correspondence in connection with program. Administered

contracts and acted as liaison between landlord and client. Proficient in Housing Data System managing

the Housing Program. Provided rental and Utility assistance utilizing HMIS system with Oakland County.

RE Investments

July 1998 – September 2001

Property Manager

• Managed rental portfolio of 150 plus homes/duplexes. Inspected properties and ensured maintenance

issues resolved. Screened applications for tenancy based on TRW credit reports, income verification,

employment and references. Produced documents for leases, maintenance, and collections. Processed

utility transfer, city certifications, and Sec 8 Housing Commission inspections. Assisted with Land

Contract closing procedures. Resolved tax problems and utility issues.

Frontier Corporation

January 1995- February 1998

Customer Service Call Center Supervisor

• Monitored call volume to ensure accurate phone coverage to service customers using Meridian (MAX)

terminal emulator. Updated daily operations reports and team performance. Coached customer service

representatives to meet quality service standards and promote sales. Conduct performance appraisals,

recruited, interviewed, and make hiring decisions.