Georgina Bernard

775-***-****

ab909p@r.postjobfree.com

Reno, NV

Motivated and dependable IT professional seeking employment in the Information Technology field.

Over 12 years of end user software support, server configuration, maintenance and administration.

High level proficiency in written and spoken Japanese. Completed training in Salesforce Administrator

(201). Exceptional communication and customer service skills and highly experienced at developing

successful working relationships with customers . Looking to bring my years of experience working

with computers and recent training to use in the IT industry. Received Peak Performance award for

outstanding customer support.

Highlight of Skills

• •

Bilingual (English & Fluent Cloud Computing Salesforce

Japanese) CRM Admin (201)Training

• Experience in supporting 600+ end users • Mass migration/upgrade of

software

across geographical regions and time

• Software configuration, troubleshooting

zones

and administration

• Lotus Notes/Domino Implementation,

at server level

Administration, Maintenance and End

user Software Support

• Excellent customer support

• Lotus/Domino database needs

analysis, design, development and

administration

Work Experience

American Cancer Society, Seattle, WA & Reno, NV 1997 – 2009

Lotus Notes Administrator

Responsibilities:

• Administrator for Lotus Notes Domino email servers across 12 states.

• Provided technical support to 600+ users, and maintained email system and various

databases.

• Developed and implemented migration plan of Lotus Notes Servers and clients from

versions 4.x thru 8.x

• Consolidated Lotus Domino email servers from 15 to 2 clustered servers creating

centralized administration and efficiency of support to end users and greater security of servers.

• Developed databases that automated and streamlined many processes for fund raising

events.

• Set up Domino Domain Monitoring of Division level clusters servers to help maintain a

healthy server environment.

• Set up Replication schemes, managed AdminP, mail routing, tracking and troubleshooting.

Managed ACL’s at server and database levels, log analysis, and error resolution.

Georgina Bernard

775-***-****

ab909p@r.postjobfree.com

Haborview Medical Center, Seattle, WA 1994 – 1995

Health Information Analyst

Responsibilities:

• Optical Medical Records Systems; to ensure patient medical records were optically scanned in a timely

manner and accurate patient information was entered into the database.

• Core team which migrated medical record from a paper record system to an electronic optical records

system.

Seibu Saison Group, Tokyo, Japan 1990 – 1992

Division Liaison

Responsibilities:

• Worked with an International team as liaison between the designers, buyers and customers.

• Sales/customer service associate at Shibuya SEIBU

• Compiled weekly, monthly, quarterly, and yearly sales reports.

Education

Masters of Arts

Keio University (Japanese), Tokyo, Japan

Bachelor ofArts

Keio University (Human Sciences), Tokyo, Japan

University of Washington (Health Information Management), Seattle, WA Post Graduate

Certificate

Associate of

Seattle Central Community College, Seattle, WA

Arts

North Seattle Community College (Network Technologies), Seattle, WA Certificate

Lake Washington Institute of Technology (CISCO Networking), Kirkland, WA Certificate of

Completion

Lake Washington Institute of Technology (Basic SQL), Kirkland, WA Certificate of

Completion

Lake Washington Institute of Technology (Wireless Networking), Kirkland, WA Certificate of

Completion

Lake Washington Institute of Technology (Comp TIA Network+), Kirkland, WA Certificate of

Completion

College of Southern Nevada (Health Information Technology), Las Vegas, NV Certificate of

Completion

Certificate of

HL7 International (Introduction to Health Level 7 (HL7))

Completion

Training

Salesforce CRM Admin 201

Certifications

Certified by American Health

Health Information Technology Professional

Implementation Support Specialist (HITPro – IS) Information Management

Association (AHIMA)

Certified by American Health

Registered Health Information Administrator (RHIA)

Information Management

Association (AHIMA)

Software

Microsoft Office Suite, Windows XP,Vista,7, Windows Server 2008,Lotus/Domino server & client

5x thr 8x, Sametime, iNotes, VMWare, Salesforce CRM, VPN & Remote access software, Basic

SQL, HL7, VA CPRS & VistA, Wireless Networking

Professional Organization Membership

American Health Information Management Association (AHIMA)

Northern Nevada Health Information Management Association (NNvHIMA)

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