Customer Service Sales

PROFILE

* Dedicated professional with over ** years of career work experience

** Strong customer service orientation

*** Proven abilities to qualify, develop, negotiate, and close new

business opportunities

Motivated and enthusiastic about developing strong consultative

relationships with clients

Positive and confident personality blended with a strong work

ethic and high personal standards

Top performing professional with over 13+ years experience in various

marketing, real estate sales, administration, customer

service/consulting and graphic design positions. Exceptional

organizational, interpersonal, time-management, and communication

skills. Possession of positive and professional leadership skills

that promote a team-first approach and allow pride to be taken in

personal work and interaction with clients, staff, and peers.

OBJECTIVE: Obtain a management position in marketing, public

relations, or customer service to utilize years of work

experience and challenge critical thinking skills, as well as

the opportunity for personal and professional growth and

development.

CAREER HISTORY

Claremont Retirement Village - 194 Apartment Community

Marketing Director (January 2010 to Present)

. Responsible for providing marketing and sales leadership to the

community through the development and implementation of

marketing strategies, referral source and prospect relationship

management, systems, and processes in order to achieve census

budget.

. Leading efforts resulting in increased census budget from 65%

occupancy to 96% occupancy in a two year period. Monthly

Revenues as of current date have increased from $200,000 to

$325,000, equating to close to 63% increase.

. Develop promotional campaigns including the creation of

collateral materials and media.

. Integral role in the Senior Management Team assisting with all

policy, facility, and management decisions.

. Responsible for all internal and external marketing events

(Claremont Annual Family Easter Egg Hunt, 5K, Loss Support

group, and various Central OH community health fairs)

. Implement and manage lead generation database providing regular

reports for tracking prospects, sales, and marketing

information.

. Assist in developing community marketing budget and overseeing

company financials on a monthly basis to ensure that annual

budget and other financial targets are achieved.

. Manage the resident move-in/move-out process, including

obtaining doctor's evaluations and assessments, securing

deposits and fee collection, and coordinating move-in and move-

out inspections.

. Continuously meet with residents and families regarding

healthcare concerns and resident satisfaction.

Emeritus Senior Living

Community Relations Director (August 2009 to January 2010)

. Responsible for developing and maintaining relationships with

various referral sources within the community and healthcare

industry.

. Managed prospective resident database through continuous follow-

up to increase occupancy rates and generate additional revenue.

. Provided tours of the Assisted Living and Memory Care

neighborhoods and consulted with families and potential

residents throughout all stages of the move-in process.

. Developed and implemented external community marketing events.

Regency Manor Rehabilitation and Sub Acute Center

Director of Public Relations and Admissions (July 2008 to October

2008)

. Implemented marketing strategies for developing and maintaining

relationships with referral sources within the community and

healthcare industry.

. Led weekly marketing meetings with the Business Development Team

and reported weekly census numbers and goals to executive

management.

. Planned external community marketing events such as OSU Buckeye

Bash, Community Health Fair, NBC4 Health & Fitness expo, and SNP

Young at Heart Festival.

. Responsible for coordinating and processing admission of

residents to the 275-bed facility. Communicated with business

office, nursing staff, physicians, housekeeping, and other

departments to coordinate and schedule the admission and

discharge of residents.

Keller-Williams, The Realty Firm, Westerville, Ohio

Licensed Real Estate Agent and LPA for Teddy B. Griffin (April 2004 to

July 2008, October 2008 to August 2009)

. Managed the daily operations, client coordination, and customer

service of a Multi-Million dollar Real Estate Agent's office.

. FY'07 sales in excess of $ 6,500,000 / FY'06 sales in excess of

$ 6,800,000 / FY'05 sales in excess of $ 11,600,000.

. Successfully completed administrative tasks related to the sales

process including database administration, direct mail programs,

and preparation of sales listings and closing documentation.

. Created and designed all marketing collateral including

photography, ad layout, ad submission, press deadlines, web-

design, brochures, and all related marketing materials.

. Planned all external marketing/social events for the office

including KW Cares (charity) events and fundraisers, vendor

appreciation night, career night, and Holiday party.

[pic]

Self-employed Owner of Graphics by Kim (May 2002 to December 2004)

. Started 3-person graphic design/printing business utilizing

expert computer skills, photography expertise, and real estate

interests.

. Assisted clients (Realtors & small businesses) in identifying

and achieving their marketing needs in the most cost effective

manner and motivated them to act accordingly.

. Successfully built a loyal client base through personal

attention, quality service, and consistent follow-up.

. Implemented a successful marketing plan to obtain clients

through the use of direct mail, strategically located marketing

materials, door-to-door cold calling, and telemarketing efforts.

. Managed all aspects of running daily business operations

including managing and training staff, accounts

receivables/payables, marketing, sales, production, and customer

service.

CDI (Color Design Innovations), Westerville, Ohio

Graphics Designer (July 2000 to May 2002)

. Worked as a graphic designer for a specialty graphic design firm

specializing in electronic and print design and production for

real estate industry. Responsible for creating brochures,

logos, fact sheets, virtual tour cd-roms, and other marketing

materials for local realtors and businesses.

. Responsible for oversight of all print preparation, production,

and proofing of final deliverables prior to customer acceptance.

. Consulted with clients to help create ad layout, design,

advertising, and packaging concept requirements.

. Obtained valuable experience in photo shoots of homes,

landscape, and promotional pieces.

EDUCATION

Hondros Career Center, Westerville, Ohio, (2004)

- Continuing Education in Real Estate

Otterbein College, Westerville, Ohio, (1997 - 2003)

- Major: Organizational Communication

- Minor: Art History and Speech Communications

Worthington Christian High School, Worthington, Ohio, (1988-1991)

- Course of Study: College Preparatory

COMPUTER EXPERIENCE

Word Corel Draw Health Medx Act! Outlook

Excel Photoshop Word Perfect Agent Office Internet

PowerPoint PageMaker Quicken Top Producer Reserve

REFERENCES

References will be provided upon request.

Contact this candidate