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Customer Service Manager

Location:
Rockledge, FL
Posted:
November 19, 2012

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Resume:

Esmé Doucette

**** ********** ******

Rockledge, FL 32955

321-***-****

ab8y6w@r.postjobfree.com

Education University of Central Florida

Orlando, FL, May 2012

Bachelor of Arts, Public Relations

Double minor, Marketing and German

GPA: 3.75 on 4.0 scale

Experience Kavaliro, Operations Manager

Charlotte, NC, June 2012 to October 2012

Managed job orders and payroll duties

Facilitated employee relations

Maintained employee files

Organization development

Coordinated community relations

Attended Chamber events and seminars

Ensured all paperwork, background checks and testing are completed for new

employees

Power Grid Engineering, LLC, Public Relations intern

Winter Springs, FL, April 2011 to May 2012

Developed email marketing campaigns

Marketed Power Grid at trade shows and expositions

Composed keyword rich content for company website

Created and distributed monthly employee newsletter

Edited and produced professional communications including company portfolio

Produced content and secured editorial placement in Florida Trend magazine

Secured company articles in publications including the Orlando Business

Journal and the Central Florida Future

Executed social media public relations strategy, including utilization of Facebook

and LinkedIn to promote company awareness in the engineering community

Managed events including vendor coordination, location selection, guest list

management and emceed programs for key events

Presented bi-weekly reports to Vice President of Business Development

Publix Supermarket, Cashier

Winter Springs, FL, July 2006 to April 2012

Delivered premier customer service

Built relationships with customers by suggesting specials, coupons and

complimentary products

Skills

Completed coursework in professional communications, mass media research,

writing for public relations and professional selling

W orking toward fluency in German

Experience with Constant Contact and Mail Chimp

Proficient in Microsoft Word, Office, Power Point, Publisher, Excel

Community Involvement

Organized Second Harvest canned food drive, Fall 2011

Coordinated Kid’s House of Seminole school supply drive, Fall 2011

Participated in Pi Beta Pi Arrowbowl Philanthropy promoting literacy in low

income elementary schools, 2009 and 2010

Tropical Elementary volunteer, Spring 2010

Hiawassee Elementary volunteer, Fall 2009

Honors

Highest Sophomore GPA in Pi Beta Phi

Florida Bright Futures scholarship, eight semesters

Dean’s List, seven semesters

President’s Honor Roll, one semester



Contact this candidate