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Customer Service Representative

Location:
Oakland Park, FL
Posted:
November 16, 2012

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Resume:

ASHLEY N. WELCH

*** * ********** ****• Oakland Park, Florida 33334 • Cell: 678-***-**** •Emails:

ab8y44@r.postjobfree.com or ab8y44@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Excellent customer service skills.

Strong communication and interpersonal skills.

Ability to prioritize duties and manage work load.

Type 55 wpm and possess basic skills in Microsoft Office Applications.

Cash register scanning accuracy of 90 percent.

Warm public personality; excellent public relation skills.

Strive for one-call resolution of customer issues.

WORK EXPERIENCE

US Remodelers March 2012 – June 2012

Boca Raton, Florida

Customer Service Representative

Schedule appointments for outside sales representatives

Consult with customers to provide information about Home Depot products and

services.

Handle a high volume of inbound calls within an dynamic call center environment.

Accept assignments with an open, cooperative, positive and team-oriented attitude.

HSS June 2011 - February 2012

Atlanta, Georgia

Airport Security Officer

Protected property from theft, fire, and willful damage.

Patrolled assigned areas on foot to ensure personal, building, and equipment security.

Watched for and report irregularities, such as fire hazards and security doors left

unlocked; sounded alarm and the presence of unauthorized persons.

Ensured authorized vehicles and persons have the correct credentials to enter secure

areas within the airport.

Monitored visitors.

Quickly responded to security breaches within the airport.

Inspected vehicles to ensure there are no unauthorized entries entering the airport.

Ryla Teleservices April 2009 - May 2011

Kennesaw, Georgia

Customer Service Representative

Answered customer/client requests or inquiries concerning services, products, billing,

equipment, claims, and report problem areas.

Utilized systems to initiate and complete service orders and handled customer requests.

Continually maintained working knowledge of all company products, services and

promotions.

Recommended to customer product offerings according to customers’ needs on

features, accessories, upgrades and rate plans and responded to customers’ request.

Effectively handled complaints even when handling unpleasant customers.

Analyzed transactions, corrected records and adjusted errors.

Longhorn’s Steakhouse March 2008 - March 2009

East Point, GA

Hostess

Responsible for up to 10-15 servers with a combined capacity of 250.

Provided courteous and efficient customer service to guests.

Took leadership roles and provided training to new employees.

Opened and closed the dining room.

Volunteer Experience

Special Olympics at Emory University June 2008

Assisted participants in preparing for the swim competition and prepared lunch

Corporate K Challenge September 2009

Walked three miles to promote fitness in the corporate world

Mario Avery Campaign for City Councilman and Mayor February 2005-November

2009

Informed residents of the candidates’ positions by encouraging residents to vote by

knocking on doors, passing out flyers, holding posters, placing signage and placing calls

to residents.

Education

Douglas County High School, Douglasville GA, Graduated 2007, General Diploma



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