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Customer Service Manager

Location:
Grand Prairie, TX
Posted:
October 22, 2012

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Resume:

*** **** ****** ****** 972-***-**** home

DeSoto, TX 75115 469-***-**** cell

ab8wxc@r.postjobfree.com

m

Eric Jason Williams

Objective Seeking a challenging career within a business environment, utilizing business skills

with opportunities for growth and advancement in an effort to promote diversity.

Experience June 2008 to Present Off The Bone BarBeQue Dallas, TX

Operations Manager

• Responsible for reconciling all financial transactions daily.

• Manage inventory of supplies and products to maintain daily operations.

• Problem solving with any discrepancies with customers or employees while

proving excellent customer service.

• Coordinate all caterings and deliveries in an appropriate and efficient manner.

Oct. 2005 to Oct.2009 Frito-Lay/PFSS HQ Plano, TX

Senior Accounts Receivable Clerk

• Record and apply all payments received within a five-day business week with an

incompletion rate of less than 2%.

• Research and apply unknown payments to client accounts

• Month end account reconciliation with all payments received documented

• Assist with collections and account management to promote excellent customer

•service

March 2005-September 2005 Frito-Lay/PFSS HQ Plano, TX

Accounts Payable Clerk

• Responsible for vendor payments and account reconciliation

• Processed high dollar invoices for Quaker Indirect Sport Marketing Team

• Verified and submitted Supplier Maintenance for Frito-Lay Proprietary systems

• Assisted with special projects and mail distribution

May 2002-October 2003 Gulf Insurance Irving, TX

Accounts Resolution Specialist

• Managed multiple accounts between $10 million to $14 million in receivables

and up 500,000 chargeback’s

• Provided customer service to agents/brokers in the areas of problem-solving and

researching for errors to be resolved

• Performed cancellation, reinstatement, demand letters, write-offs and prepared

statements for over 100 agents

June 1998-May 2002 TIG Insurance Irving, TX

Claims Service Specialist

• Daily reconciliation of accounts reaching 100K

• Research and resolution of outstanding items

• Use of Microsoft Excel to reconcile accounts for month end

Education 1991-1995 East Texas State University Commerce, TX

• B.A., Business Administration

Skills Sigma Six,Windows XP, Powerpoint, NT, 95-98: Microsoft Excel, Word and

Access, Oracle, Lotus Notes, Outlook, Ten Key (t/s), Typing 50 wpm



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