Rosalind J. Bacon

P.O. Box ******, Miami Gardens, FL 33056

305-***-**** (Cell)

ab8v7o@r.postjobfree.com

Profile Customer Service. In excess of 25 years successful

experience in customer service and support, with

recognized strengths in account maintenance,

problem-solving and trouble-shooting, sales staff

support.

Exceptionally fast and accurate data entry typist

at 80 wpm.

Possess solid computer skills. Excellent working

knowledge using IBM system; Lotus Notes, Microsoft

Word, and Publisher.

Ability to train, motivate and supervise customer

service employees.

A team player, acknowledged as "Total Quality

Customer Service Professional."

Synopsis of Reactivated 6 key accounts. Revenue generated in

Achievements excess of $50,000 per month, utilizing

persuasion/mediation skills.

Proactive planning led to notable increase in

morale in the Obituary Team.

Created customer satisfaction survey, drastically

reducing potential problems.

Employment Herald Tribune, Sarasota, FL 02/2006-

09/2012

Customer Service Representative

Work with 50 funeral homes covering 3

counties in addition to out of state

funeral homes and bereaved families,

responsible for more than 300 individual

and corporate accounts.

Lead Obituary Team member establishing new

accounts and retaining existing accounts.

Quickly and effectively solve customer

challenges.

Insist on maintaining quality service and

always seeking new ways to improve

customer service.

Black Windows Advertising & Marketing, 06/1990

Sarasota, FL -

02/2006

Client Support

Managed the retail, legal, classified

advertising and marketing program for a

community weekly newspaper.

Formulated plans to extend business with

established accounts and solicited new

accounts.

Solicited, obtained and executed

advertising campaigns for the Florida

Lottery and Florida Department of

Transportation. Managed advertising and

marketing campaigns for state-wide and

local political candidates.

Education Florida International University, Miami, 1976

FL 1974

Miami-Dade College, Miami, FL

Associate of Arts

Associates in Science: Secretarial Science

References Furnished Upon Request

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