Jon Eric Gammer

**** ***** ***** ( Yorktown Heights, NY 10598

ab8v2j@r.postjobfree.com ( HOME 914-***-**** ( CELL 914-***-****

Director of Global Operations & Infrastructure / Technical Services

Strategic Planning ( Customer Focus ( IT Operations ( Project

Management

Dynamic, results driven IT Executive with extensive experience in the

design and management of technology and infrastructure-based solutions for

Fortune 500 Corporations. Adept at managing multi-million dollar budgets,

hiring, coaching and developing technical professionals, negotiating vendor

contracts and turning-around troubled projects and departments. Expertise

in the creation and implementation of complex global systems and networks.

Outstanding in project management, crisis management and detail analysis.

Ability to solve problems found in all departments of large (multi-billion

international) and complex business organizations such as Paine Webber,

Seagram Spirits and Wine Group, Universal Studios, Tropicana and the Dannon

Company. Exceptional system availability and customer service through

performance metrics and trend reporting, creation and adherence to service

level agreements, operational excellence and automation and process

optimization.

Areas of Expertise

TECHNICAL SKILLS MANAGEMENT SKILLS DOMESTIC/INTERNATIONAL

SKILLS

Project Management Cross Functional Outstanding Problem Solver

Network Design and Architecture Teams Communication

Team Leadership Corporate / Plant

Operating Systems, Hardware, Presentation Skills Relationships

Peripherals Corporate / Other Business

Data Center Management / Help Organizational Unit Relationships

Desk Skills Global Projects

Operations - Job Scheduling Budget Preparation Customer Service Focus

Storage and Tape Management Contract Enterprise-wide contracts,

Quality Assurance / Change Negotiation discounts and volume

Management Vendor Management purchase agreements

Capacity Planning / SLA Customer Service

Creation Focus

Security - Computer, Network & Training &

Facilities Development

Sarbanes-Oxley & Audit Outsourcing

Compliancy Initiatives

Voice / Data / Data Base Staff Development

Administration and Coaching

Disaster Recovery / Business

Continuity

Professional Experience

St. John's University, New York, NY

2007 - Present Manager Of Enterprise Technology

Managing major projects and people in a matrix environment; includes

implementation of EMC SANs; migration to Exchange 2007, design and build of

financial trading floor classroom / lab, complete with Bloomberg Terminals,

Tickers, Trackers, and using Reuters data; and design, approval, delivery

of various emergency notification systems for student safety, including

messaging solutions, audio/video solutions, content management systems,

phone and PA solutions. Designed interfaces for emergency notification and

language learning initiatives. Manage Academic Computing Initiative

including the design, build and rollout of 3,000+ laptops to all incoming

freshmen. Currently managing new SAN implementation, VMWARE

virtualization project, new data center objectives, investigating the value

of outsourcing in the environment and creating measureable and actionable

metrics for the help desk.

Custom Computer Specialists, Inc., Hauppauge, NY

2005 - 2006

Executive Director -Support Services- direct report to COO

Training sales teams, responding to RFP's, developing work plans, creating

customer Service Level Agreements, building internal work teams and

implementing outsourcing solutions for clients in the tri-state area.

Typical projects include disaster recovery / business continuity, IT

outsourcing and service desk implementations.

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JG TECHNOLOGIES, INC., Yorktown Heights, NY

2004 - 2005

Information Technology Consultant

Developing and implementing technology solutions for the small /medium

business community. Typical projects include disaster recovery planning,

video conferencing implementations, project management, infrastructure and

security auditing and small business network implementations; conversion of

CC:Mail to Lotus Notes; Citrix implementations; telephony upgrades and

installations; creation of quality assurance and operational procedures and

service level agreements for large corporations.

The Dannon Company, Tarrytown, NY

1998 - 2003

Dannon Yogurt and Water, Lea & Perrins Steak Sauces, Great Brands Of Europe

(Evian Water)

Director of Technical Services, Infrastructure & Operations - direct report

to CIO

Implemented turn-around of seriously problematic and chaotic Technical

Services group of 30 and re-shaped the department through short-term and

long-term strategic planning and implementation, defining and selecting key

hires, coaching, skills development, process optimization and automation,

standards development, and measurement of key performance indicators.

Managed Network, Telephony, Data Center Operations, Security, Help Desk,

and System Groups. Tracked and managed 10 million dollar

hardware/software/communications budget. Technical environment included an

enterprise HP/9000 Oracle/UNIX CPG solution, a fully integrated system

combining frame relay networks with ISDN backup links, Windows 2000, Citrix

Metaframe, Mac's and Novell file / print servers, AD and Lotus Notes for e-

mail and workflow. Process control improvements followed the ITIL and

Quality Control and Zero Defects Methodologies.

Key achievements included:

. Re-designed and architected VOIP telephone system, voice mail system,

EDI, e-mail, computer room, manufacturing systems and networking

systems, stabilizing infrastructure during first year and improving

system uptime from 78 percent to 99.9 percent.

. Selected to participate on Senior Executive Committee in development

of corporate mission, vision and strategy for entire company with the

outcome being specific bonus-able goals and objectives for every

department. Also participated in the Top Fifty Managers strategic

meetings for 5 years.

. Greatly improved team concept through coaching, reviews, training,

adherence to job descriptions and customer focus.

. Installed diesel generator, UPS and off-site hot site for disaster

recovery to insure business continuity in the event of catastrophic

internal or external event.

. Implemented multi-terabyte EMC SAN (RAID-1, RAID-5, RAID-S) as disk

storage platform for HP/UX, Windows and I-Series AS/400 environments.

. Implemented Cisco routers throughout North America, including

corporate site, plants, distribution centers and sales offices.

. Implemented many sales offices around North America using DSL, Cable,

WiFi, Cisco hardware client and various phone systems.

. Implemented Active Directory; replaced Novell Netware file /

print subsystems throughout North America.

. Participated in numerous international projects focusing on networks,

consolidated hardware and software contracts, and worldwide

application deployment projects, including SAP and PeopleSoft.

. Implemented new cost saving technologies including Telephony (VOIP),

IP/VPN connectivity for remote access, IP Video Conferencing and

private IP networks ensuring increased security and quality of

service.

. Designed and implemented corporate intranet portal website, corporate

Internet and CRM web sites and extranet sites for business partners.

. Managed SAP implementation issues, administration, client rollout, and

integration implementation with legacy systems. Managed global network

for SAP worldwide integration. Also implemented MQSeries as

middleware between SAP and legacy systems. Managed SAP user training

schedule and classroom facilities. Implemented SAP peripheral servers

for customer faxing, warehouse management scanning and enterprise

printing. Setup Help Desk Level 1 & 2 support for SAP issues and

problems.

. Designed, tested, and set up EDI translator on HP/9000 UNIX platform

using GE as the intermediary node. EDI data feeds several platforms

including mainframe Order Administration System.

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. Key contributor for the design and implementation of Oracle CPG, a

fully integrated ERP system combining financials, plant management,

order entry, etc., running on HP/9000's and using Citrix Metaframe to

host the client.

. Established centralized 24/7 Data Center/Call Center Help Desk, Client

Services standards and workflows, Service Level Agreements and company-

wide policies/procedures. Standardized all desktops, laptops and

peripherals and conformed to global platform standards. Initiated

procedures for Call Center issues and escalations.

. Established and chaired daily Network/Data Center Production Review

meetings with all sites to discuss production problems, infrastructure

issues, enterprise events, open tickets, service issues, and upcoming

rollouts.

. Generated performance reports/statistics for senior management

regarding service calls, system/network uptime and capacity

management.

. Designed and developed security guidelines for applications, network

access, password requirements, control access and facilities security.

. Implemented call-tracking software improving Helpdesk/Call Center

issue management and resolution, resulting in a 98% client

satisfaction rating and 95% open/close ticket compliance.

. Documented all application systems and created support escalation

documents and flow charts for Call Center / Data Center problem

determination and recovery.

. Established regularly scheduled training to review procedures and

customer support initiatives with Data Center/Call Center staff.

. Developed Client/Data Center/Network Services Intranet Website that is

used as a repository for all customer procedures, policies,

documentation, forms, schedules, etc.

. Designed and implemented process workflow applications for help desk,

automating new employee hires, employee terminations, etc. New hire

application cut setup time from 2 weeks to 2 days.

. Created SLA's for all data center operations, systems and

applications, including disaster recovery and business continuity.

Typical Cost Savings

. The design and implementation of a Sales and Marketing Website, used to

provide content management for sales materials, produced a cost savings

of $500k per year.

. Completed volume purchasing agreement (VPA) for North America, South

America and Canada, with IBM for desktops, laptops and servers.

. Reduced IT Expense budget from $10 million to $7 million by technology

upgrades, contract buyout/renegotiations, volume purchase agreements and

server consolidations.

. Conceived, designed and implemented handheld computers for District Sales

Managers to perform store audits, saving hundreds of hours of manual

spreadsheet updates per month, automatically reordering products that

were short, allowing for daily decision support information versus

monthly, and increasing DM's store visits from 10 per day to 15.

. Saved $200k per year by devising disaster recovery hot-site at remote

plant location, avoiding the already planned yearly SunGard charge.

Paine Webber, New York, NY 1996 - 1997

Full Brokerage Services

Independent Consultant

Managed the design, testing and implementation of an SEC compliant NASDAQ

system, which included:

. Managed the installation, testing and implementation of Brass 2.4, a

proprietary NASDAQ trading system.

. Validated the design and testing of all interfaces and feeds.

. Managed the installation and testing of new infrastructure consisting of

fast switching fiber networks provided by Cabletron Systems and WAN

connectivity via Cisco routers.

. Managed the design, testing and implementation of a new trading floor

built on new SUN Solaris workstations.

. Managed the installation and implementation of 3 sets of Ultra Sun

Solaris Servers in 3 different data centers.

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. Validated and tested business continuity requirements, running at a

company hot-site with real-time cutover and off-site crisis center, and

received user signoff.

. Validated and tested application recovery and disaster recovery scenarios

via stringent testing.

. Provided full documentation of trading floors, networks, data centers and

application feeds via VISIO diagrams.

. Led the design and implementation of a middleware solution, using

MQSeries, to assure delivery of files between SUN servers and IBM

mainframes for reporting and accounting.

. Provided project management coordination via MS Project across many

different functional areas to produce a highly successful, highly visible

implementation that met stringent deadlines and avoided SEC penalties.

Typical Cost Savings

. Rearranged all tasks and milestones when project was already late and

over-budget, successfully meeting all pertinent deadlines and avoiding

all SEC penalties.

Seagram Spirits and Wine Group, White Plains, NY

1984 - 1996

Spirits, Wines, Beverages, Tropicana (Juices), MCA/Universal Studios

(Music, Movies, Books, Theme Parks)

Director of Global Operations / Director of Technical Services- direct

report to CIO

Managed MIS technical initiatives worldwide with respect to IBM mainframes

(ES9000, S370), midrange computers (AS/400, HP/9000, SUN) and LAN/WAN

technologies. Operating system support provided for MVS/ESA, VM/ESA,

VSE/ESA, OS/400, AIX, HP/UX, UNIX, Netware, Windows, Windows/NT and

Solaris. Network support provided for SNA, TCP/IP, APPN, SPX/IPX, and SNMP

protocols over Frame Relay, X25 and dedicated circuits.

Accomplishments included:

. Managed 45-member professional staff in Operations, Production Control,

Technical Services, Communications, Security/Change Control and Help Desk

and 80 additional staff located in national and international business

units and data centers.

. Managed $20 million dollar expense budget and $10 million dollar capital

budget.

. Managed the rollout of JD Edwards on AS/400 platform in North America,

Europe and Asia. The JDE financial modules (GL/AP/AR) were rolled out in

North America and Asia and the distribution and order management modules

were rolled out in Europe. AS/400's were logically partitioned (LPAR)

to allow test and production environment at each location. Managed

offshore development for foreign based requirements.

. Selected to turn-around troubled Tropicana HR/Payroll consolidation

project, a key corporate initiative. Accomplished major success through

problem solving of technical, application and user issues and

implementing strict management processes. Recognized as 'The Savior' by

senior executives.

. Automated Operations/Production Control by implementing scheduling

packages on all platforms; Installed and implemented tape silos on

mainframe and midrange computers significantly reducing tape handling;

automated console processing by reducing messages and providing automatic

replies. Devised fully secure production report database and viewing

mechanism resulting in 90% reduction in printing requirements and fully

automated printing environment.

. Replaced legacy IBM storage platforms with EMC Storage for IBM

mainframes and AS/400's worldwide.

. Functioned as corporate security officer, evaluating and implementing all

security requirements, working with both internal and external security

officers to guarantee compliance and working with business partners to

assure their compliance with corporate security requirements.

. Developed disaster recovery methodologies providing recovery of

mainframes, midrange computers and other segments of company networks

using SunGard Recovery Services as well as IBM Sterling Forest.

Typical Cost Savings

. Designed and implemented a consolidation strategy that produced $4.5

Million in savings through the implementation of an all-inclusive

international data center that included Seagram, MCA/Universal, and

Jon Gammer Page Five

. Tropicana. Managed the consolidation of operational functions into one

staff as well as the overall disaster recovery / business continuity

strategy.

. Conceived and implemented portable office model permitting sales managers

to quickly obtain decision support data from laptops. Results included

the generation of millions of dollars in sales revenue.

. Saved $250k per year by the implementation of online report viewing,

removing the requirements for multiple high speed printers at multiple

plant locations, and printing millions of lines of output per month.

EDUCATION

Master of Business Administration (MBA) in Computer Methodology and

Statistics

Baruch College, New York

Bachelor of Science (BS) in Computer Management

Fordham University, New York

Quality Control and Zero Defects Certification

ITIL Foundation Certification

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