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Customer Service Manager

Location:
Holt MI, MI
Posted:
September 06, 2012

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Resume:

D erek F in kbeiner

*** **** **** *** ***

517-***-****

Lansing, M I 48911

ab8s4o@r.postjobfree.com

Scientific Business Professional

Has a strong scientific related background and business experience with a proven t rack

record of successful endeavors with exceptional customer service skills.

Key Skills and Strengths

Possesses an entrepreneurial spiri t with a tamed persistent nature who enjoys creating and

cultivating new and existing relationships while serving their needs through discussion and

p resentation. Self motivated individual that appreciates a supportive environment and

seeks to succeed in a fairly fasted paced environment with a company that has existing

relationships to build from and create new ones while not compromising my strong sense of

ethics and morals.

C areer/Education Experience

Multi-Line I nsurance Agent Farm Bureau I nsurance

02/09-08/12

Solicited new customers through multi-channel marketing techniques autonomously and

secured new relationships. Attained necessary certification for property/casualty and

l ife/health state licensing requirements. Created and oversaw the day to day operations of

an insurance agency with two employees.

A uthor Explain Medicine: After the Diagnosis Vol. 1

10/09-11/11

Wrote a book to explain many medical conditions to the general public and help bridge a

gap in communication. This helps foster informed discussions for people about their health

maladies. This is a resource which covers the intangibles of medicine thus helping to ease

t he coping t ransition which accompanies any medical diagnosis. Marketed and promoted

t he book post publication.

S tudent M ichigan State University College of Osteopathic Medicine

05/05-10/09

Had two years of academic medicine studies and 1 and a half years of clinical t raining

experience which includes Cardiology, Neurology, Radiology, ENT, amongst others.

P roprietor Beyond Your Expectations Painting

06/04-04/05

Solicited and closed sales while building rapport. Hi red and managed 3 employees and

oversaw quality of work. Handling accounts receivable and payable. Generate revenue in

both home repaints and new construction.

E nterprise Rent-a-Car

Assistant Rental Car Manager

01/04-06/04 Manager T rainee

11/02-01/04

Sold rental damage coverage to both replacement and retail markets. Built relationships

w ith car dealerships and repair centers. Consistently sold in the top 3 % month after

month. Helped manage 5 employees. Handled accounts payable and receivable. Recorded an

u nprecedented 97% customer “completely satisfied” designation on a three month running

average. Had consistent profits in the top percentage of local offices.

P roprietor Beyond Your Expectations Painting

05/01-11/02

Solicitation and closing of the sale while building rapport. Hi red 7 employees and oversaw

quality of work. Handling accounts receivable and payable. Paid employees and adhered to

t ax code. Generated revenue in both home repaints and new home construction.

S tudent Alma College

09/98-05/02

BS in Environmental Chemistry, Minors Biology and Math

3.5 GPA, Graduated Magna Cum Laude

Dean’s List 7 of 8 semesters

Conducted 2 semesters of original Environmental Chemistry Research

Percussion participant in Marching Band and Percussion Ensembles

Member of Sigma Alpha Epsilon Fraternity



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