DONALD RATLIFF

**** ******* ****** ***, #* 317-***-****

Indianapolis, IN 46268 sardonh @yahoo.com

PROGRAM MANAGER/ DIRECTOR/PROJECT MANAGER

Adept in Education, Social Services, Organizational Leadership, Medicaid, Life Insurance and Management

PROFESSIONAL PROFILE

Self-motivated, results-driven, innovative professional, with over 20 years of experience in cross-functional business operations and years of successful public service and management experience, including Life Insurance Agent, Medicaid, Customer Service, and quality assurance. An innovator with solid instincts, driven by a life-long learning initiative, recognized for team-building skills, and combining strong managerial skills with business wisdom to development of organizations and positively contribute to an organization's success. Enjoys working with public and diverse populations.

PROFESSIONAL SKILLS

CORE COMPETENCIES

Demonstrated successful leadership skills, Leading Chage, Ability to devlop and Implement Organizaional Vision, Leading People, Results Driven Leadership, Ability to Plan, Priortize and Coordinate Large and Complex Programs, Business Accumen; Ability to properly utilize Human Captial, Financial Resources and Information in a Manner that Instills Public Trust and Accomplishes the Organization’s Mission; Able to take Advantage of new Technologies to Enhance the Effectiveness of Decision Making. Ability to work Effectively at Multiple Levels of the Organization and with Multiple Project Teams; Investigations/Confidentiality, Marketing Experience/Social Media, Experience working in a fast paced environment, Strong leadership skills with the ability to Manage Details, Ability to provide guidance and direction in the development of policies and procedures in areas of specific programs

COMMUNICATION - REPORTS/RESENTATIONS/TECHNOLOGY

Experience in data driven and evidence based decision making

Experience in factory and manufacturing environments

Experience writing/answering request for proposals

Experience with federal reporting and audits

Experience drafting government contracts

Experience in preparing complex reports for internal/external organizations and ensuring full compliance with agency requirements and tight deadlines

Experience in use of Social Media

Ability to communicate with all levels of management and company personnel

Proficiency with Microsoft Office products Excel, Power point

Proficient in CRM software including Salesforce

Public speaking and presentation experiences

CUSTOMER SERVICE/STATISICAL AND ANALYTICAL PROBLEM SOLVING

Ability to provide impeccable customer service

Ability to work with community stakeholders to identify needs of target population and develop solutions

Experience with prioritizing and organizing effectively

Experience working with Management Teams

Experience with handling multiple projects and tasks

Experience maintaining confidentiality

Experience following legislative and policy developments

Experience monitoring state government contract budgets

Ability to make decisions and solve problems while working under pressure

Ability to show judgment, initiative and accomplish job duties

Able to work independently

Support Services and vendor management

PROFESSIONAL EXPERIENCE

PRIMERICA INSURANCE COMPANY

Licensed Indiana Life Insurance Agent: (September 2013 to Present)

MENTAL HEALTH AMERICA OF INDIANA (MHAI)

Medicaid Re-entry Program Director/Project Manager (May 2012 to Present)

Responsibilities:

This Position Manages and coordinates multiple projects for the State Welfare to Work Reform job training and placement program in Medicaid Eligibility and application process for the Department of Corrections contract

Managed and developed client employment profiles; referred and coordinated client education and training plans, which is successfully increasing client employment placement and decreasing client eligibility for State and Federal aid.

Senior Ombudsman Program Director (March 2010 to May 2012) (MHAI)

Responsibilities:

This position Managed and provided leadership, supervision, and support to both the Mental Health and Public Assistance Ombudsman Directors; In addition to two state contracts and other sub-contractors. The core purpose of the position was to ensure proper handling of Family and Social Service Administration for Temporary Assistance for Needy Families (TANF), Supplemental Nutritional Assistance Program (SNAP), and Medicaid client resolutions. As Program consultant, made referrals, assisted in policy planning, and purchase orders. As Project Manager and Call Center Director, managed line transfers, participated in RFP's, new business development, resolved call center customer service concerns and issues, met deadlines for reporting system, and ensured adherence in all areas of both contract agreements. Acted as a client subject matter expert for State and Federal policies, procedures, and compliances relating to TANF, SNAP (Food Stamps), and Medicaid benefit eligibility programs decreasing issues by over 50% around the state.

RELATED PROFESSIONAL EXPERIENCE

Omega One Connect Ad Directory - Part-time Ad Sales Rep. (December 2011 to Present)

Call center/inbound/Outbound Sales Experience (2006-2007).

Teaching Experience: Elementary and Secondary main stream, at risk and disabled students (1989-1991)

Retail Sales Manager: Sale, P&L, Hiring, Disciplines, Terminations, Display Experience- (1987-1989)

EDUCATION

Martin University– 2008 Paine College- 1987

Master of Science: Community Psychology Bachelor of Arts: English

AFFILIATION/VOLUNTEER

Free Mason-(March 2006 to Present)

The oldest fraternity in the world dating back to the 1500's and its sole purpose is to spread Brotherly Love, Charity and Relief to the world. In short, Masonry is a Moral Science described by signs, symbols, and allegories.

Omega Psi Phi Fraternity, Inc. (September 1990 to Present): Current Chapter Vice Basileus:

International Fraternal Public Service Organization Founded at Howard University November 17, 1911.

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