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Customer Service Management

Location:
GA, 31905
Posted:
September 25, 2013

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Resume:

ERNEST HOSLEY

**** ******* *****

COLUMBUS, GA **907

Work: 706-***-**** x 6238

Home: 706-***-****

Email: ab8o29@r.postjobfree.com

Email:ab8o29@r.postjobfree.com

Distinctive military and contractor background in Transportation; Possesses a unique combination of training, management,

marketing, and consulting experience; Advanced knowledge in Travel Regulations; Extensive knowledge in accounting, budget

regulations, functions, and requirements; Exceptional oral and written communication skills; Highly motivated and committed to

mastery of job responsibilities; Teamwork skills that enhance organizational cohesiveness; Strategic planning skills that ensure job

success; Award-winning customer service skills; Proficient in Microsoft PowerPoint, Excel, Word, and other software programs

general office automation software performed on a microcomputer and mainframe computer; Handles sensitive and confidential

information requiring security clearance; Excellent problem solving and conflict management skills; Committed to lifelong learning.

EMPLOYMENT:

(11/03/2003 - Present) Field Support Services Inc./ITT, Fort Benning, Georgia

Shipping and Receiving Lead Clerk, Travel Clerk III (Contract)

Supervisor: Patrick Usher 706-***-****; Contact: Yes

Job Summary:

Acting Transportation Manager for the Transition Team for the KBOSS start-up in Kuwait; Have working knowledge of

the CRSP, Gov't leasing, Commercial Leasing, S-pod, A-pod, Pipso, Optics, AT4, A4, Weapons Pool, etc.

Responsible for movement of Soldiers and their family members to all military installations and worked directly with

Trainee Student Brach in assisting with duties consisting of related steps, processes, or methods, such as performing

routine aspects of technical supply management functions.; Worked directly with Trainee Student Brach offices in

assisting with team chiefs in reviewing orders for soldiers departing Fort Benning, Georgia. Serves as resident expert in

analyzing and auditing travel and reimbursement.

Knowledge of Joint Federal Travel Regulations VOl I and II, Defense Travel Regulations Pt I- Pt VII, and also have

knowledge of CBA and IBA regulations and guidelines.

Review a variety of pay authorization documents, determines entitlements, variety of pay actions which start, stop and

adjust payments made to military service members. Receive and verify documents from support units and other

activities. Review financial records of Soldiers who are retiring, separating or reenlisting.

Establishes and maintains and reviews all required records in accordance with Army regulations, policies and

procedures.

Assists with hand receipt and property book upkeep, handles sensitive and confidential information requiring security

clearance. Performs variety of duties including summarizing class demographic data insuring all transportation

movements are followed according to scheduling which consist of air billing.

Knowledgeable of electronic mail, graphics, spreadsheet, data base management, office automation equipment,

procedures, function keys and software to perform several basic office automation functions.

Ensures that each employee has principles knowledge, skills, current government regulations and procedures to

perform mission on hand.

Provides advice, assistance, and pertinent information on all travel matters to travelers.

Extensive knowledge in accounting, budget regulations, functions, and requirements associated with reviewing and

approving travel orders.

Knowledge of JFTR and DTR regulations. Establishes and maintains appropriate accounting records and controlled

monitor expenditures during the year, including those for the AMC funding and restructured budget allocations for the

air, and bus billing. Maintained office files in accordance with established procedures.

Coordinates and schedules troop support, range facilities, and transportation support. Also serves as the POC for the

maintenance, and the turn-in of fleet vehicles.

07/01/2003 to 11/03/2003, RITEWAY Cleaning Service, Atlanta, Georgia

Cite Manager

Supervisor: Robin Wells - Contact: Yes

Job Summary:

Managed personnel, administration, patrons, and customer solicitation, inspected facilities that were under the janitorial contract,

managed and issued payroll to employees; Has practical knowledge of specialized support functions such as preparation of travel

orders, funding documents, invoices, and hotel reconciliations reports, with experience in advanced knowledge in Joint Travel

Regulations, financial operation procedures (DCAS), and related guidelines. Interviewed, hired, and evaluated personnel

performance, delegated authority and assigned responsibilities to supervisors and staff. Assisted in planning operational budget

managed facilities, product distribution, security, and receivables for 22 public accounts. Maintained contact with representatives of

program and support activities for the purpose of exchanging narrative and statistical information about the budget. Received a

variety of notes, drafted correspondence, briefed materials for reports, diagrams, rough sketches, and charted information in hard

copy or electronic form.

Ernest Hosley III Resume (Cont’d) Page 2

08/01/2001 to 07/01/2003, Swift Textiles, Columbus, Georgia

Beam Hauler

Supervisor: Brad Waddel 706-***-****; Contact: Yes

Job Summary:

Ensured proper management, procedure for handling, supplies, equipment, and cleanliness of facilities in compliance with

regulations; Inspected for damaged materials, machinery that needed to be tagged out for preventive maintenance; Assigned

detailed work orders, new and special assignments, in oral and written form; Ensured all weave machinery was operational,

provided inventory, machinery, and batteries for third shift employees; Used Microsoft Office to keep accounts for inventory

throughout the plant; Issued, received, unloaded and stored supplies; Ensured plans, blue prints, material and tools were available

and that stocks were obtained from supply locations; Received store and inventoried items, inspected incoming shipment stock for

established locations throughout the mill; Designated specific locations and tagged bins in order to keep items separated; Used a

record locator to track files and turn in records; Performed minor maintenance such as cleaning tools and shop parts.

02/27/1997 to 08/01/2000, Tele service Resources (AMEX), Columbus, Georgia

Senior Customer Representative

Supervisor: Andrew Green; Contact: Yes

Job Summary:

Responsible for managing customer service expectations, through membership reward accounts; Daily interaction with customers

and internal departments; Performed well-defined duties in the areas of budget formulation, justification, and execution; Performed

general clerical duties with American Express customers; Proficient in Microsoft PowerPoint, Excel, Word, and other software

programs and packages such as desktop publishing and electronic mail, calendar, databases, general office automation software

performed on a microcomputer and mainframe computer.

12/01/1993 to 02/22/1997, United States Navy, Norfolk, Virginia

Corpsman, Seamen, Airman, Shore Patrolman, Administration

Supervisor: Chief Waldo; Contact: Yes

Job Summary:

In charge of ship to ship connection, supplies being transferred from one vessel to the other, managed local property items,

physically handled materials and performed clerical functions including but not limited to data entry, records maintenance,

maintained duty log, and prepared reports and briefs. Selected and applied a variety of procedural guidance on the operation of

PCs, the use of many types of software, and the editing of materials in final form. Typical guides include dictionaries, format or style

manuals, printer instructions, software guides provided by manufacturer, and pc operation manuals. Responsible for requesting 201

files, typing Charge Sheet in Summary Court-Martial’s cases dealing with the Uniform Code of Military Justice. Job also included

documenting data and advising the commander on specific options on a case by case basis according to United States Navy

regulations. Performed and researched client pleadings briefs, and other legal documents which were done periodic audit, of

personnel folders to ensure accuracy. Responsible for the preparation and maintenance of AER financial records and reports.

Knowledgeable of software and hardware to produce a wide range for documents which, required complex formats. Distributed mail

to OHC staff, ensured that proper format, spelling, punctuation, and medical terminology is used in all correspondence and record

documentation. Due to the complex nature of pay actions, the employee must research current or superseded pay guidance and

determine its intent and applicability. Successful processing of a difficult or unique pay case depends upon the incumbent's

judgment in finding and selecting the most directly applicable guidance available. Incumbent may have to quickly solve complex

problems for employees, soldiers, Time and Attendance clerks or provide background information relating to computations of pay

and/or leave for special cases, e.g., waiver of payment, continuation of pay, leave "buy back" or garnishments of pay. Made plans

and carried out various plans of training programs related to WLC, BNCOC, and ANCOC POIs. Knowledge of the duties, priorities,

commitments, policy, and program goals. Knowledge of the Warrior Leader Course, range requirements for types of training

conducted. Performed analysis of current and projected vehicle needs for the installation and coordinated with GSA to secure

vehicles. Received and reviewed transportation requirements for all GSA vehicles. Insured all Reports of Survey are initiated for

vehicle accidents, damage, abuse, and etc... Validated and reported in changes in cost of GSA vehicles on bills. Monitored TMP in

utilization of all GSA vehicles. Assesses department and volunteer needs through survey tools, interviews, and research. Analyzes

the results and develops program implementation goals with milestones. Establishes a centralized job bank of volunteer job

vacancies. Compiles and maintains a list of volunteer resources. Plans and coordinates implementation of volunteer recognition

events and public awareness efforts. Determines data needs, designs forms, develops procedures for gathering data, trains staff to

use forms, and writes monthly and annual reports. Identifies volunteer issues, discuss common problems and share successful

programs and techniques. Conducts staff development training, in-service training options, and overall orientation training that

interest the volunteer community. Oversees compilation of military and civilian volunteer resources into a centralized resource file.

Registered and refers clients to volunteer job vacancies. Plans, coordinates, schedules and projects all assigned courses of

instruction/class training support, student support, and graduation requirements assigned to the organization. The work requires

operating small trucks or panel trucks to 2-ton trucks, and 8 or 15 passenger commercial vans. The employee must be able to lift

equipment and luggage weighing up to 35 lbs. Validates and spots inaccuracies sand changes in the POI and submits changes,

updates, and recommendations in the correct format. Maintains accurate student load, strength and accountability. Monitors

monthly, and quarterly TRMSS reports. Plans, coordinates, and communicates all training requirements in support of all assigned

scheduled instruction/class and graduation requirements which include CIF issue/turn-in, weapons/ammunition requirements,

training areas, ranges, facilities, transportation, outside instruction and instructor equipment, guest-speaker and band

requirements, in/out processing. Checked blood pressure of patients, certified in CPR, dispensed medications, prep bandages for

patients that had severe wounds and injuries.

Ernest Hosley III Resume (Cont’d) Page 3

EDUCATION:

Columbus Technical College, Columbus, Georgia (06/07/2003 – In Progress)

Major: X-Ray Technician;

GPA:3.2; Semester Hours: 25

Vicennes University, Vicennes, Indiana (08/12/1992 - 12/15/1993)

Major: Business Management; Minor: Philosophy

GPA: 3.0, Semester Hours: 35

CERTIFICATIONS/AWARDS:

Knowledgeable in Microsoft Office: PowerPoint, Excel, Word, Outlook, desktop publishing, databases, general office automation

software performed on a microcomputer and mainframe computer; Certified in Hazardous Material and Material Safety Data Sheet

Certified mechanic helper, Certified in first aid; Certified in Air Billing, Certified in Oconus and Conus travel dealing with

Redeployment and Deployment, Certified in GOPAX, Gates; Award from 75th Ranger Regiment for excellent customer service and

eight letters of recommendations

TRAINING:

Project Management Courses

Overseas Briefing Training

Harvard E Learning courses:

Budgeting, Business Case Development, Customer Focus, Business Plan Development, Decision Making, Diversity,

Harvard-Time Management, Process Improvement, Project Management, Managing Upward, Marketing Essentials,

Meeting management, Negotiating, Difficult Interactions, Persuading Others, Presentation Skills, Writing Skills,

Finance Essentials, Performance Measurement, Change Management, Strategic Thinking, Innovation and Creativity,

Crisis Management, Innovation Implementation, Strategy Execution, Team Leadership, Coaching, Delegating,

Developing Employees, Feedback Essentials, Goal Setting, Leading and Motivating, Performance Appraisal, Career

Management, Team Management, Virtual Teams, Retaining Employees, Stress Management, Dismissing an

employee Hiring, Laying Off Employees, Printing a General Ledger, Setup interactive Trial Balance, Interactive

Account Balance Account Masks, Interactive Account Balance Annual View, Interactive Account Balance Zero Balance

Accounts, Interactive Trial Balance Copy and Paste

Jamis GL Distribution Report,Intro- A Process Perspective, Intro-Learning Objectives, Intro- Responsibility and

Accountability, Intro- The Project Life Cycle, Intro- What's a Project, Intro-What's a Successful Project, Intro-Why

Project Management, Aligning Expectations, Describing the Project, Initiating Overview, Making the Go/No-Go-

Decision,Multi-Project Scheduling, Organizing the Project, Who's Who in the Project, Assess Your Understanding-

Initiating, Assigning Task: the RAM, How Much Will This Cost, Procedural Planning, Product Definition, Resource

Loading, Risk Assessment and Contingency Planning, Scheduling and Sequencing, Task Analysis and The WBS,

Assess Your Understanding- Planning, Executing Overview, Making it Happen- Hard Skills, Making it Hapenn-Soft

Skills, Assess Your Understanding-Executing, Monitoring and Controlling Overview, Performance Monitoring and

Controlling Processes, Reporting, Taking Corrective Action, Assess Your Understanding-Controlling, Closing

Overview, Learning from Experience, Assess Your Understanding- Controlling, Certification Information, How to

implement PM, International and Multicultural Projects, Maturity Models and PM, PM Basics-About this Program, The

Project Office, The Nine PMBok Guide Areas, Where the Nine AOK Meet, PM Basics Final Exam

Earned Value Management System (EVMS) Overview, Systems HQ Emergency evacuation Plan



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