ALMA BERNAZA-GIBSON

***** ********* *****

Lake Forest, Ca 92630

ab8fyh@r.postjobfree.com

949-***-****

SUMMARY OF QUALIFICATIONS

Results-oriented, high-energy, hands-on, Customer Service Care Professional, with a successful record of accomplishments in the wireless, mortgage, and financial industries.

Core Competencies

A team player that effectively supports client programs, products and services.

Superior customer service in a fast paced environment.

Technically astute with the ability to troubleshoot and ensure excellent customer service levels.

knowledge of outlook, Excel, Word

PROFESSIONAL EXPERIENCE

Cash Call Mortgage Company, Anaheim, Ca February 2013- June 2013

Mortgage Funder

Check legal funding Documents

Correct any information pertaining to the files

Accurately and efficiently input data utilizing company software

Handled wiring funds to escrow companies and banking institutions

Verify that Underwriters and Escrow Companies are ready to fund the file

knowledge of Outlook, Excel, Word, and Ten Key

Verizon Wireless Company, Irvine, CA 2007-2013

Senior Customer Care Representative?

Answer customer calls and inquiries regarding various cellular and wireless products, assisting with plan options, billing orders, and warranty issues.

Accurately and efficiently input data utilizing various software programs.

Keep apprised of product upgrades, services, promotions and warranties.

Expedite and facilitate the escalation of customer service issues.

Ensure the highest customer service quality with each customer.

Also answered high volume calls per day

knowledge of Outlook, Excel, Word, and Ten Key

Took escalations calls for equipment and Bill issues and Payments

Ditech.com, Costa Mesa, CA 1998- 2001

Senior Funding Officer / Customer Care Representative?

Processed and prepared loan applications, analyzed credit reports, registered loan with lenders, receiving underwriters? or DU/LP approval, and cleared all conditions.

Managed and coordinated all processes of title, escrow, appraisal, and insurance.

Handled wiring funds to escrow companies and banking institutions.

knowledge of Outlook, Excel, Word and Ten Key

Northwest Financial, Santa Ana, CA 1995- 1998

Senior Funding Officer / Customer Care Representative?

Processed and prepared VA loans, FHA and HUDS for home developers.

Prepare, review and ship all documents to the auditing department for processing.

Managed and coordinated all processes of title, escrow, appraisal, and insurance.

Handled wiring funds to escrow companies and banking institutions.

knowledge of Outlook, Excel, Word and Ten key

Sears Financial Services 1990-1995

Loan Officer / Customer care Representative

Processed loan for essential homes

Managed and coordinated all processes of title, escrow, appraisal, and insurance.

Expedite and facilitate the escalation of customer service issues.

interacted with customer on daily basis .

Send out Loan Documents to customer to be signed and return and then filed at the county recorders

knowledge of Outlook, Excel, Word and Ten Key

Sears Credit Central 1984-1990

Credit analysis

Verify customer employment

Run credit Bureaus on Customers

Authorized limits on Sears Credit card allowances

And sign up customer for sears credits cards

Skills:

Proficient in Microsoft Office Suite.

Proficient in Genesis software program and DU/LP underwriting.

Excellent verbal and written skills and the ability to produce quality work under tight deadlines.

Strong multitasking skills and the ability to stay focused and meet deadlines in a busy environment.

Education:

Cypress Community College

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