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Sales Customer Service

Location:
Miami Beach
Posted:
June 05, 2012

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Resume:

Jose' D. Xuconoxtli Jr.

**** ******* ***. #***

(Cell) 305-***-****

Miami Beach, FL 33140

ab8azm@r.postjobfree.com

A challenging position in sales/marketing, risk management and managerial

experience coupled with a strong record of achievement that will contribute

to a successful corporate growth.

10 years of experience fulfilling client requests via customer facing,

phone and e-mail in the funding, lending and banking center environment. Of

those ten years, more than five have been managing teams at Regions

Funding. Strong communications skills and also fluent in English, Spanish &

Portuguese. Excellent work and attendance record. Ability to work

effectively in a fast paced and dynamic environment.

PROFESSIONAL EXPERIENCE

02/12- Personal Banker, Bank of America, Miami, FL

. Able to promote sales of credit and loan service

and completing credit and loan documentation.

. Producing over $600,000 in new deposit and up to

$800,000 in loan goals per quarter.

. Supports sales goals of the branch through

effective teamwork.

. Generating new business by outbound calling and by

reaching out into the local community.

. Capable to establish credibility quickly with

customers and demonstrate confidence in dealing

with peers.

05/10-02/12 Small Business Specialist, Bank of America, Roswell,

GA

. Achieved goals in semester 2010 and exceeded by

150% in sales goals for the first semester of

2011.

. Producing over $500k in new deposit funds and up

to $700,000 in loans per semester.

. Served small business clients with annual revenues

from $250,000 up to $5 million in their financial

business and lending needs.

. Directly working with business and consumer

clientele to build and deepen relationships,

undercover and meet their financial needs.

. Supervised the banking center as well coached the

team on the proper behaviors, sales techniques,

service expectations and compliance guidelines

during manager's absence.

. Managing difficult situations while providing

clients with information, data and advice.

01/09-05/10 Financial Service Specialist, Regions Bank, Smyrna,

GA

. Produced over $50,000 in new deposit accounts and

up to $200,000 in loan goals per quarter.

. Provided superior customer service by listening to

clients, anticipating their needs, and

recommending financial products/services.

. Participated in networking and outside sales to

develop new clientele relationships.

Jos D. Xuconoxtli Jr.

Page 2

02/08-01/09 Financial Representative, American General Financial

Services, Marietta, GA

. Approve or deny loan applications according to the

company and business standards as well as

evaluating risks on variety of personal loans and

retail accounts.

. Responsible for business development and

delinquency control.

. Initiate collection of past due accounts, inside

and outside adjustment activities, repossessions

and bankruptcies.

. Producing over $80,000 in loan funding per month.

. Developed loan prospects by executing outside

sales involving retail, auto dealers and self-

owned businesses.

5/01-10/07 Mortgage Support Specialist, Regions Funding,

Atlanta, GA

. Managed various teams in regards to production in

the note department with a focus on accurate

quality controls.

. Approving and funding loans with over $1 million

dollars per day.

2/99-4/01 Quality Control Inspector, Cadmus Technology

Solutions/StaffMark, Marietta, GA

. Responsible for checking assembly lines and report

discrepancies to team leader.

6/00-4/01 Team Leader, JVC / ADECCO, Kennesaw, GA

. Managed more than 40 employees on assembly lines

for productivity and quality.

EDUCATION

Bachelor in International Studies (Management), Southern Polytechnic

University, expected completion 2013

Associate Degree in Management (Business Administration), Chattahoochee

Technical College, 2004

Emphasis on

. Sales

. Marketing

. Ethical Management

. Human Resources

. Labor Laws

Performing Arts Workshop, Arts Cool (Bureau of Cultural Affairs)

Emphasis on

. Advance acting, music, and dancing lessons.

. Rich and diverse cultural experience in Atlanta.

. Preserving and protecting the city's cultural heritage.

SPECIAL SKILLS

. Languages: (English, Spanish & Portuguese)

. Proficient with all Microsoft applications (Word, Outlook, Excel etc.)

OBJECTIVE

QUALIFICATIONS SUMMARY



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