Kaitlin Miranda Stoltz

559-***-**** Cell

ab892f@r.postjobfree.com

Date Available: ASAP

Resume

Skills Description:

I am great with people, work well in groups or alone, friendly, customer service experience, cash

handling experience, sales experience, experience handling multi line phone system. Ability to

work in a fast pace and stressful environment. Great at problem solving, persistent, trustworthy,

great work ethic, very outgoing, proficient in Microsoft Excel, Microsoft Word, Microsoft

Powerpoint, and Microsoft Outlook.

Work History

• Employer: Kohl’s Department Store

Position: Point of sale(P.O.S.)

Employer Location: 175 E Alluvial Ave 93720

C ity: F resno

S tate: California

Count ry: U nited States

Start Date: 09/09

End Date: 04/11

Responsibili ties: “Smile and say hi!” Greet customers with a smile. Open and close

cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, and balancing cash drawers. Maintain knowledge of current

sales and promotions, policies regarding payment and exchanges, and security

p ractices. Compute sales prices, total purchases and receive and process cash or

credit payment. Maintain records related to sales. Watch for and recognize security

r isks and thefts, and know how to prevent or handle these situations. Recommend,

select, and help locate or obtain merchandise based on customer needs and desires.

A nswer questions regarding the store and its merchandise. Prepare sales contracts.

P lace special orders or call other stores to find desired i tems. Exchange merchandise

for customers and accept returns. Meet sales goals and credit card application goals.

Employer: SkyWest

•

Position: Customer Service Agent

Employer Location:

City: Fresno

State: California

Country: United States

Start Date: 04/11

End Date: 06/11

Responsibilities: Greet and assist all customers in a prompt, friendly and courteous

manner. Provide check-in assistance, ticketing changes, re-booking of itineraries and

special service requests for passengers. Check and accept passenger baggage.

Board/deplane flights and escort passengers to and from aircraft as needed, includes

pushing wheelchairs and assisting other passengers with additional needs. Provide

accurate gate information, flight arrival and departure information, as well as answer

general inquires. Assist unaccompanied minors and passengers with special needs, resolve

customer concerns. Provide clear and accurate communication to passengers, agents, flight

crew and vendors.

Employer: Bank of America

•

Position: Tellar

Employer Location:

City: Fresno

State: California

Country: United States

Start Date: 06/11

End Date: 08/11

Responsibilities: Tellar responsibilities include assisting customers with opening new

accounts. Identify customers needs and refer financial products and services. Process

withdrawls, deposits, and transfers. Balance cash drawers. Identify counterfeit currency.

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits

are not exceeded. Balance drawer daily, including periodic batching of cashed checks.

Employer: Holiday Inn Express

•

Position: Front Desk

Employer Location: 2660 S 2nd St, Fresno, CA 93706

City: Fresno

State: California

Country: United States

Start Date: 09/11

End Date: 11/11

Responsibilities: Process guest bills and collect payments. Assist guests with quality and

timely service in a pleasant and friendly manner. Process guest check-ins and room

assignments following the hotel's rate structures, discounts and sell/upsell strategies.

Accommodate special requests when possible. Process check-in/check-out and collect

payments. Answer inquiries about hotel services, directions, local attractions. Assist guests

with additional guest room keys and transportation. Greet guests in a friendly and

courteous manner. Maintain and clean the designated lobby station; ready to assist guests.

Employer: Country Inn and Suites

•

Position: Front Desk

Employer Location: 6065 N Thesta St, Fresno, CA 93710

City: Fresno

State: California

Country: United States

Start Date: 09/11

End Date: 11/12

Responsibilities: Process guest bills and collecs payments. Impresses guests with quality

and timely service in a pleasant and friendly manner. Process guest check-ins and room

assignments following the hotel's rate structures, discounts and sell/upsell strategies.

Accommodate special requests when possible. Process check-in/check-out. Assist guests

with additional guest room keys and transportation. Greet guests in a friendly and

courteous manner. Provide guests information about local features such as shopping,

dining, nightlife, and recreational destinations. Maintain and clean the designated lobby

station; standing ready to assist guests.

Employer: Lindsay Stoltz-Ybarra

•

Position: Child Care Provider

Employer Location: 6286 N Corneila Ave, Fresno, CA 93722

City: Fresno

State: California

Country: United States

Start Date: 07/11

End Date: Current

Responsibilities: Care for child includes prepare food with nutritional values and serving

child meals and refreshments. Discepline child. Provide a safe loving environment.

Observe and monitor childs play activities. Assist child in falling asleep and regulate rest

periods. Help with the childs development such as reading books and potty training.

Interact with child in a way that teaches respect and nurture. Attend to the personal

hygiene of child including changing diapers or soiled clothing and washing hands.

Education

Educational Institution: Bullard High School

Area of Study: High School Diploma

Study Type: Certification

Sub Area of Study: Not Indicated

Sub Study Type: Not Indicated

Degree: High School Diploma

Graduation Date: 6/9/2009

Educational Institution: Fresno City College

Area of Study: Registered Nurse

Study Type: Major

Sub Area of Study: Child Development

Sub Study Type: Minor

Degree: Not Indicated

Graduation Date: Not Indicated

Honors/Awards:

I received honor roll during high school for having above a 3.0 grade point average.

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