Olicia Ennis

Authorized Sales Agent - Cox Communications

**** ***** **. ***.*** - Las Vegas, NV 89115

ab88p0@r.postjobfree.com - 702-***-****

To guarantee complete customer satisfaction by providing a better service than any other competitor and to

maintain a high moral conduct.

WORK EXPERIENCE

Authorized Sales Agent

Cox Communications - Las Vegas, NV - July 2012 to Present

Establish, develop and maintain business relationships with current customers and prospective customers in

the assigned store to generate new business for Cox products and services.

Make telephone calls and In-person presentations to existing and prospective customers.

Assume all sales.

Attend regular training to sharpen my ability to achieve my maximum sales profitability.

Effectively sale Cox products and services.

Personally contact and secure new customers.

Develop a clear and effective written quote for existing and prospective customers.

Expedite a solution to customers complaints and problems.

Identify advantages of having Cox services or products compared to the competitor.

Keep updated on all new Cox products and services as well as promotional advertisements.

Achieve all sales goals and maintain my recognition as our company Top Performer.

Account Specialist

LV.NET - Las Vegas, NV - February 2011 to June 2012

Las Vegas, NV

Enter new contracts

Build accounts in billing system

Accept payments

Deposit checks

Send overdue accounts to collections

Schedule set-ups

Mail out collections letters

Explained monthly payments to customers

Answered to customers complaints, inquiries, and plans

Maintain records in QuickBooks

Process Credit Card Authorization forms

Follow up on submitted claims

Resubmit claims if necessary

Maintain customer information

Perform other duties to job as assigned

Customer Service/ Sales

E.I.N. Credit Group - Henderson, NV - January 2010 to February 2011

Answer and complete calls in a timely manner

Establish corporate loans and business lines of credit

Help create business plans

Explain terms of contract

Send out information

QuickBooks

Verify customer information

Explain loan/credit process

Get customers into compliance

Client follow up

Build clients profiles

Receive payments

Help remedy any credit deficiencies

Help businesses become incorporated

Front Office/ Medical Records Clerk

Spring Mountain Treatment Center - Las Vegas, NV - August 2007 to September 2009

Manage 100+ phone lines

82 live-in patients

Do all Filing

Handle psychiatric emergency calls according to hospital policy

Use Excel to keep record of patients and hospital stats

Shipping and receiving packages/mail

Use QuickBooks to properly track all monetary items as instructed.

Release of Information forms

Put records together

Copy medical records for court, patients, lawyers, or patients personal use

Copy and create hospital documents

Insurance verification

Data entry

Order office supplies

Accept Co-pays and deductibles

EMR/Medical Records

Use ICD-9

Use ICD-10

Use CPT

Patient and Insurance Billing

Customer Service

EDUCATION

Associates in Medical Administration

University of Phoenix - Las Vegas, NV

September 2008 to April 2009

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