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Customer Service Manager

Location:
Fort Worth, TX, 76137
Posted:
May 24, 2013

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Resume:

Kimberly S. Church

**** **** ******

Fort Worth, TX 76111

817-***-****

ab88f6@r.postjobfree.com

Summary of Qualifications

. Software: MS Excel, ADP PCPW, ADP Enterprise, KRONOS, ADP

Timesaver, ADP Reportsmith, CSS Reporter, ADP CSS Horizon,

ComData ECash pay card program

. Payroll Experience: Multistate and Multinational Payrolls

(Canada, Guam, Russia, Puerto Rico), Union Payrolls, Stock

Option Payroll, Analytical and Reconciliation Ability, Deferred

Comp, Payroll Audits, -

EXPERIENCE

03/11 - Present Dean Foods Ft. Worth, TX

Senior Payroll Coordinator

. Responsible for day to day technical support of

assigned team and processes assigned payrolls.

. Leads assigned team to resolve all pay related

discrepancies and serves as a point of contact to

answer any questions.

. Regularly reviews and audits payroll batches as

documented by SOX regulations.

. Ensures accuracy, completeness, and timeliness of

assigned team's production. Indentifies,

investigates and resolves pay discrepancies in

accordance with policy and guidelines established.

. Maintains comprehensive knowledge of payroll

system.

. Provides training and guidance to payroll

processors on payroll systems, policies, practices

and procedures.

. Run payroll related reports via Report Smith as

needed.

05/07-03/11 Payroll Coordinator

. Audit and process payroll for 1300 employees using

ADP Enterprise

. Verify payroll information received from Kronos;

including hours, rates, and any special pay data

that was keyed

. Verify and process PAN's from the C2 program

. Responsible for maintaining child support and

garnishment orders for all employees

. Provide customer service to locations in several

states across the US & Canada

. Calculate and distribute manual checks

. Process additional payroll runs for bonuses, etc.

. Provide support to co-workers with ADP questions

or payroll issues

04/03 - 05/07 Interstate Hotels& Resorts Irving, TX

Payroll Coordinator

. Maintain Exempt and Non-Exempt payroll hours,

vacation time, sick time and pay code hours

. Input all employee personnel changes into ADP PCPW

and import them to TimeSaver through MFOUT files.

. Process weekly and biweekly multi state payrolls

on a continual basis.

. Utilize ReportSmith to distribute various reports

to properties and inter-office staff.

. Assist management with payroll issues and

personnel changes.

. Calculate PTO, including vacation and sick hour

accruals, and prepare manual checks as needed.

07/00 - 04/03 GameStop Inc Grapevine, TX

Senior Payroll Coordinator

. Maintain Exempt and Non-Exempt payroll hours,

vacation time, sick time and pay code hours

. Prepare and track wage attachments for Corporate

and field offices.

. Weekly updating of reports utilizing ADP's

ReportSmith and CSS Reporter.

. Administrator of the ComData Ecash Card program

from inception to completion for 1200+ stores.

. Input personnel changes for the corporate office.

. Utilize ADP CSS Horizon to balance input of hours

for 168 stores in multi-state locations.

. Input all personnel changes to reflect current

employee status.

. Input of Direct Deposits and process all pertinent

bank information within current

. Maintain pay period reconciliations and

adjustments including reversals and stop payments.

. Research and resolve all payroll issues by e-

mail, fax or telephone. Create manual checks

based on resolution.

. File all corresponding payroll information into

employee personnel files.

. Assist Payroll Coordinators with multi-state

payrolls & outside of the U.S. (Guam, Russia &

Puerto Rico).

10/98 - 06/00 Home Health of Tarrant County Inc Ft. Worth, TX

Payroll Clerk

. Input timesheets for over 450 attendants into

health based Vesta program to ensure Billing

Manager has accurate information to forward to

State of TX programs.

. Track and input all attendant information and

changes utilizing ADP.

. Open and process all incoming timesheets and

employment verifications.

. Office duties to include filing, copying and

faxing

. Employment verifications by fax or mail.

. Interact with attendants in person and over

telephone.

. Investigate and correct discrepancies in pay rate

and or time missing from attendant timesheets

. Assisted in the development of new audit

processes.

EDUCATION

Richland High School North Richland Hills, TX

Graduated May 1999, General Studies

Tarrant County College North Richland Hills, TX

Accounting, Graduation: Dec 2013



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