Roger Myers

*** **. ***** ******, ***. *A

Brooklyn, NY 11216

718-***-****

ab84y9@r.postjobfree.com

OBJECTIVE Customer Service Representative

EMPLOYMENT

June '05 - Sept '12 GORDON INTERNATIONAL

200 Lexington Avenue, Suite 1401

Customer Service Representative

. Conducting Outbound calls to customers to confirm

receipt of bills

. Answered in person, inbound calls and e-mails

from customers regarding product information,

prices and availability

. Answered inbound calls regarding product damage

and delivery issues

. Arranged quotes, delivery and set-up various

office furniture

Feb '04 -June '05 METROPOLITAN TEMPORARIES

110 East 42nd Street Suite 802

Office Assistant/ Proxy

. Conducting Outbound calls to Shareholders to

inform them of changes in their stock/ mutual fund

management.

. Assisting in recording Proxy Votes for

shareholders.

. Answering questions regarding proposals for

shareholder's meeting.

July '00 - Jan '03 ONSITE ACCESS

1372 Broadway 2nd Floor

Technical Support Specialist

. Provided 1st and 2nd level support for calls and e-

mails from customers and installers, technicians,

supervisors, provisioners, sales, managers,

regarding data and voice issues.

. Proactively educated customers by serving as a

navigator/consultant to OSA Internet and Voice

services.

. Resolved problems on the first call with a minimum

of transfers by consistently improving personal

technical knowledge and understanding.

. Coordinated all repair, service calls and

maintenance by acting as a liaison with OSA

Internet Network Operations, voice provisioning,

sales, carriers and customers' vendors.

. Escalated and resolved all customer complaints

questions and issues for all Video, Voice and Data

products.

July '98 - June '00 NORTH AMERICAN COMMUNICATIONS CONTROL

33 Walt Whitman Road Suite 217 Box 47

Customer Service Representative

. Worked closely with appropriate personnel to

provide solutions to business problems in a timely

fashion and with a superior level of customer

care.

. Arranged multi-line conference calls.

. Crossed trained in provisioning and billing.

. Analyzed fraudulent calling card and long distance

calls.

. Wrote weekly summary report for the Customer

Service department.

SKILLS MS Office Suite, Typing 40 wpm.

EDUCATION

September '88 - June '93 BROOKLYN COLLEGE

Bachelor of Arts in

Television and Radio

REFERENCES Will be furnished upon request.

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