Bradley Murphy

**** ****** ******, ****** ** ****7

303-***-****

ab83r6@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Almost three years of successful experience in customer service and

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Profile

support with recognized strengths in account maintenance, problem-solving

and trouble-shooting and sales staff support.

A team player with solid computer skills.

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Excellent working knowledge using both PC and Mac systems; Microsoft

Excel, WordPerfect, Microsoft Word, Power Point Presentations, Point of

Service (POS) and Sales force management applications.

Acknowledged as a “Complete Customer Service Professional.”

Acknowledged for commitment to providing exceptional customer service

Kingsoopers, Denver, Co (October 2012-present)

Employment

Courtesy clerk

• Responsible for tasks including but not limited to: sacking

customer groceries, running price checks, customer service, and

buggy collection also checking at the cash register. Taking care

of the customers every need.

Prescott Solutions, Denver, CO (May 2009- august 2012)

IT Software admin assistant

Answered telephone inquiries and directed questions to appropriate

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sales/staff personnel. Responded to customer mail inquiries, while

researching and resolving customer IT related problems.

Performed multiple routine office and administrative duties (i.e., database

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mining, reconciling sales reports, customer reports for sales staff).

Forever 21, Denver, CO (April 2010 – June 2011)

Sales Associate/Customer Service Representative

• Top sales associate that ensured positive public perceptions of

the store.

• Courteous store representative who handled a daily client

service base of 150+ customers daily.

• Provided daily accurate and timely customer service and

exceeded daily quotas with an average of $140 sales per client

per day.

• Managed cashiering activities in areas of purchasing, returns,

exchanges, and enforced store policies.

• Quickly and effectively solved complex customer challenges.

• Maintained quality control/satisfaction records, constantly

seeking new ways to improve customer service.

• Processed customer transactions efficiently and accurately.

• Processed daily Credit Card/Debits sales exceeding $3000 in

gross sales.

• Followed policies and procedures to minimize company losses.

Century 16, Aurora, CO (May 2009 –November 2009)

Sales/Concessions Clerk

Maintained and operated concession stands.

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Ensured all employees were notified regarding schedule

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modifications.

Prepared stat sheets as well as event closing procedures.

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