**** *. ******** **. #** ***, Greenwood Village, CO 80111

M ONICA BOYER 303-***-**** ab83ib@r.postjobfree.com

A highly talented finance professional with a demonstrated track record of maximizing customer service opportunities and

consistently exceeding performance goals. Expertise in building relationships and my customer focused attitude has generated

award winning sales records and broken numerous corporate revenue goals. Demonstrated ability to handle highly confidential

personal and financial information in a sensitive manner. Accomplished in identifying and capturing opportunities to accelerate

expansion and improve profit contributions. Adept at working in fast paced environments, employing strong organizational skills

with attention to detail.

C O R E C O M P E T E N C I E S

Quality Assurance Finance Contracts Credit Sales

Business Development Customer Service Customer Loyalty

Debt Maintenance Collections Taxes

P R O F E S S I O N A L E X P E R I E N C E

Integrated Asset Services Denver, CO 2006 2012

Valuations Manager

Managed a valuation portfolio of more than 1,000 assets per month

Was responsible for assignment, timely completion, and quality review of broker price opinions for real estate lenders,

servicers, and investors.

Consistently performed in the top 5% of all department valuation managers in quality and on time percentage while

producing the highest volumes in the department.

Provided feedback to agents regarding their timeline and quality performance in order to provide clients with service that far

exceeded their expectations.

Performed asset analysis to establish estimated market values on a variety or property types.

Position required the abilities to perform time sensitive tasks under strict deadlines, to prioritize, organize, multi task, and to

motivate and mentor agents and support staff.

Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures

Worked both individually and in a team atmosphere

Provided outstanding and professional customer support: achieved a record 100% customer satisfaction rating

Promoted business by developing relationships with new and existing realtors, borrowers and builders.

Woodmen Nissan Colorado Springs, CO 2002 2005

Assistant Office Manager

Determine if customers fall within lending guidelines by review of credit reports.

Placing contracts with financial institutions.

Completed daily bank reconciliation.

Coding and processing of administrative payables and payroll.

Reconciliation of client payments, floor plan and finance reserve statements.

Client billing of vendor invoices.

Maintenance of accounting schedules.

Preparation of company payroll and administration of employee benefits.

Quarterly reports and tax payments.

Accounts receivable for parts and service accounts.

Warranty submissions and cancellations.

University of Colorado at Denver 1998 – 2002

• See education

Courtesy Ford Littleton, CO 1992 1998

Finance Assistant/Accounting Specialist

Pre qualified and interviewed potential borrowers.

Provide information to borrowers and related parties about loan options, documents, market conditions and other

requirements necessary to close the loan.

Helped operations personnel in processing and closing loans.

Retrieved proprietary customer information and accounts via PC based systems and maintained confidentiality

Responsible for over $500,000 worth of accounts receivable for over 400 commercial accounts.

Performed account reconciliation, collection calls, daily bank deposits, cash balancing, monthly statement

preparation and credit verification.

Prepared all company payrolls.

Quarterly tax payments.

Implemented automated timekeeping system which included employee training and system maintenance.

Coordinated human resource functions such as 401 (k) benefits, insurance policies and maintaining employee

records.

ED UCATI O N

B.S., Business Administration Emphasis in Finance, 2002

University of Colorado at Denver, Denver, CO

A D D I T I O N A L C R E D E N T I A L S

TECHNICAL SKILLS Microsoft Office – Word, Excel, Power Point, Access, Outlook, ADP payroll processing

Accounting software: Great Plains, Reynolds & Reynolds, 10 key by touch, Typing 65 wpm

VOLUNTEERISM Denver Rescue Mission

References: Available Upon Request

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