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Customer Service Management

Location:
Tampa, FL, 33601
Posted:
January 21, 2013

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Resume:

MATTHEW J. GOLD

*** *** ****** ***** #****, Safety Harbor, FL 914-***-**** ab83cw@r.postjobfree.com

PROFILE

A highly motivated recent college graduate with a Bachelor of Science in Finance and a minor in Economics.

Excellent customer relations and selling skills used extensively in a two year internship, providing solutions and

technical support for Lawline's customer base of over 65,000 attorneys and CPA's. Currently serving as an Investor

Relations intern at Walter Investment Management Corp., providing support in the IR department while working

extensively with legal and financial reporting teams including frequent contact with upper management. Proficient in

Microsoft Word, Excel and PowerPoint. Exploring positions where skills and experience can be utilized.

EDUCATION

FLORIDA STATE UNIVERSITY, College of Business, Tallahassee, FL

Bachelor Degree - Finance, Minor Economics - 04/12

EXPERIENCE

WALTER INVESTMENT MANAGEMENT CORPORATION, (NYSE:WAC) Tampa, FL

Intern for Vice President of Investor Relations 04/12 - Present

Assist in preparation and maintenance of materials to support investor meetings and conferences as well as earnings

releases. Write and edit financial press releases. Create slides for investor, board and executive pitch decks. Work

with the head of IR, liaise with investors during meetings and events, prepare program of events, materials and

presentations associated with meetings. Track company research reports and maintain database of investor/analyst

questions to provide the CFO timely status updates.

• Travel with Senior Corporate Management team to provide support at Investor and Analyst Events.

• Communicate and collaborate with internal senior management team (CEO, COO, CFO and General

Counsel) to gather information for applications, presentations for acquisitions, shareholder meetings, analyst

and investor conferences, and board meetings.

• Managed the application process to ensure eligibility clearance and conditions were met to gain approval for

firm's migrations from NYSE MKT to New York Stock Exchange (NYSE).

• Performed industry and demographic research used by the CFO in the financial modeling process and

acquisition of Reverse Mortgage Solutions, Inc. a transaction valued at $122M.

LAWLINE, New York, NY

Summer Intern for a national CLE provider, Customer Relations Representative 05/10 - 09/12

Completed rotations in customer service, marketing, sales, human resources and finance departments. Provided

customer service to attorneys. Develop relationships with clients by providing information to them concerning terms,

features and benefits of products to generate sales.

• Participated in Lawline's social media efforts and wrote articles for the Lawline Learning blog.

• Developed and managed a financial system to track rental transactions for firm partner.

OCTAGON SPORTS MARKETING, Norwalk, CT

Summer Intern - World's largest sports PR firm 2009

Conducted research and produced reports on client's competitors to analyze sector and trends.

• Worked as event staff member performing on-site set-up and registration. Engaged guests as marketing

ambassador on behalf of client's brand at golf tournaments and corporate events.

FLORIDA STATE UNVERSITY, Tallahassee, FL

Office Assistant for Institute on World War Two and Human Experience 09/08 - 04/10

Summarized original WWII documents, donated memoirs and artifacts of those who served.

• Assisted in preserving original documents, photos and artifacts for onsite and traveling exhibit.

COMMUNITY SERVICE & AWARDS

Encore Community Services for homeless and homebound Senior Citizens, New York, NY

Pi Kappa Phi Fraternity, and Push America, PKP's 501c3 to assist people with disabilities.

National Council on Civic Participation: President's Volunteer Service - Bronze Medal

Veterans of Foreign Wars (VFW) Westchester County, NY - Voice of Democracy - College Scholarship



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