John P. Loughney

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*** * ******, **, **********, DC 20003

Cell: 717-***-**** Email: ab82qn@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

I am an accomplished, motivated, team-oriented professional with 9 years of client relations, communications

management and problem solving experience. I have extensive experience working with Fortune 500 companies,

politicians, universities, associations, not-for-profits, and I’m experienced at building and fostering relationships. I

pride myself in my quality of service and relationship building skills. I am an ambitious, energetic, team player, with

experience and training in multiple areas of people management, communications and customer service.

AREA OF SKILL/ KNOWLEDGE

Client Relations & Retention • People Management • Team Management • Business Development • Social Media •

Innovative Solutions • Social Marketing/ E-Commerce • Event Management • Critical Problem Solving • Identifying

Opportunities • Client Needs Analysis • Salesforce • Account Management

PROFESSIONAL EXPERIENCE

LivingSocial Washington, DC

Merchant Services Manager (October 2012 – Present)

Strategic Account Manager (April 2011 – October 2012)

• Manage a team of 11 account managers

• Conduct weekly team meetings to review trainings, best practices and internal updates

• Provide weekly scorecards to each team member highlighting Quality Assurance and Key Performance

Indicator percentages helped my teams average grow from 2.9 to 3.2 (on a 4.0 scale) since October

• Provide daily reporting to stakeholders

• Consistently and effectively implement new processes

• Conduct monthly one-on-one meetings with each team member to discuss struggles and successes

• Deal with one-off client escalations from my team

• Lead projects in a transparent and productive way, applying standard project management practices

• Ensure projects and materials are delivered on time/on budget

• Communicate formally and informally in large and small settings

• Proactively build and strengthen top-tier merchant relationships in a dedicated region (Northeast)

• Design and conduct social media consultations with top-tier clients

• Incredibly successful at re-signing merchants to run additional promotions and hitting sales goals

• Assisted with the creation of systems and processes for the department (as part of the inaugural team)

• Helped to increase merchant retention by upwards of 7% and decrease my team’s case load by 10% through process

overhauls and the development of client education materials

Washington Speakers Bureau Alexandria, VA

Senior Event Manager (January 2008 –April 2011)

Event Coordinator (May 2006 – December 2007)

• Managed the logistical details for approximately 200 annual speaking engagements for high-profile, publicly-

recognized speakers, including former government officials, foreign heads of state, political strategists, and members

of the media and business community.

• Prepared detailed briefing papers summarizing the background and purpose of each event, line-by-line travel

outlines, and audio/visual information for stand-alone and yearly conferences (both foreign and domestic) through

direct communication with customers of fortune-500 companies, universities, associations, not-for-profits, and speaker

series forums

• Consistently identified areas of weakness, resolved problems, shared lessons learned, recommended and

implemented new business practices as an integral part of company’s process improvement team

• Represented speakers and Washington Speakers Bureau in person and on logistical and strategic calls with customers

• Mentored and trained new event managers and interns in extensive 1-month training courses that provided an

overview of engagement database, protocols, customer and vendor relations, and sales and travel logistics

• Predicted, coordinated, and monitored expenses from start to finish of each speaking engagement to ensure customer

satisfaction

• Contributed to marketing process of events by writing, editing, proofing, and approving promotional materials,

including but not limited to web copy, invitations, press releases, programs, and audio copy

• Assisted sales agents with monthly financial goals through cold calls, marketing initiatives, and team outreach

initiatives as needed

• Performed numerous internal leadership roles: led bi-weekly departmental information meetings, co-chaired and

managed new-hire-training committee, supervised departmental interns and evaluated their progress

Envision, EMI Vienna, VA

Associate Director, Admissions/Relationship Marketing (September 2004 May 2006)

• Created and sustained personal relationships with parents and students to include counseling on educational

leadership event opportunities, curriculum, application procedures, and financial assistance programs

• Managed and maintained database of student information

• Marketed programs as a liaison for 501 ( c ) 3 non-profit organization to parents, educators and prospective students

through email, phone, online chat, and formal letters

• Developed resell strategies and direct marketing test strategies for alumni leadership programs

Uhlich Children’s Advantage Network Chicago, IL

Project Coordinator (December 2003 September 2004)

• Assisted the supervisor of the education department with the advancement of the TPSN (Teen Pregnancy Service

Network) Program, an outreach program of Chicago Public Schools through letter/grant writing

• Organized the Education Expo 2004, an open house program for clients to create contacts and apply to local

colleges, universities, high schools, and vocational programs

• Monitored clients’ entrance and completion of GED programs/high school graduations

• Managed client updates in computerized filing system, Profile

EDUCATION

Dickinson College, Carlisle, PA (May 2003)

Bachelor of Arts (English & Theatre Arts, double major with a minor in Creative Writing)

University of East Anglia, Norwich, England

Study Abroad, Spring 2002

VOLUNTEER EXPERIENCES

Actor/Singer, Professional and Community Theater, VA, MD, DC, March 2005-Present

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