Documents

• Questions

• Resume

• Recommendations and Awards

PLEASE ANSWER THESE TWO QUESTIONS:

WHAT MAKES YOU SUPERIOR TO OTHER CANDIDATES FOR THIS JOB?

I am really interested in the role that has been posted. I have been doing this for years now and I am pretty

awesome in it. The job description posted is exact fit with I am do and what I want to do for my future. I

will be bringing experience from fortune 500 companies, solutions that I found worked in resolution of

their issues and how I improved their performance while working under deadlines and budgets. The job

description relates to 100% of what I do and what I do I am excellent in it. I know if I get interview I will

get job that how good I am at this stuff.

HAVE YOU HELD A SIMILAR JOB AT A COMPANY IN THE SAME INDUSTRY?

I haven’t worked in Semi-Conductor Industry but I do have more than 4 years of experience in working

customer based business team

I will need these things from you:

A current copy of your resume with full address sent to me as an attachment. We cannot use the online

version.

Your citizenship or visa status.

I am Canadian Citizen on TD visa, I will be needing offer letter from employer to get TN visa which is

simplest of all visa’s. All I need to do go to border get my passport stamped

Your desired base salary range.

I am looking for something around 150K

Are you willing to relocate if necessary? Will you have to relocate if you get this job?

Have you ever applied to this company before? If so, when?

Not sure, as Company name is not listed in job description

Krishma Dutta

1508 Vista Club Circle, Santa Clara California 95054

Phone: 408-***-****, Email: ab824o@r.postjobfree.com, Linked In: http://linkd.in/16zW4Nc

SUMMARY

Masters in Computer Science from Concordia University, Canada with publication ACM proceeding

•

11 years of experience as support systems analyst, supporting complex systems across multiple platforms, 5

•

years of experience working directly with manager/director owning distributed domain within customer support

applications

Experience in SDLC for web applications with extensive knowledge in Web 2.0, .NET, MS SQL Server,

•

Windows Servers (2000, 2003 and 2008), Unix/Linux

Top performer with amazing accomplishments, collaborate with domain experts/SME’s, applying quantitative

•

and qualitative methods, to come up with innovations that addresses and prioritizes business needs and

requirements

EXPERIENCE

Sr. System Analyst (April 2011 – Present)

Sunlife Financial – Montreal, Canada (Currently Remote)

Achievements: Received number of Value Inspired Performance (one of the highest merit at Sun Life), Shining Star

award and number of appreciations regarding work, performance, people skills, work and excellence starting first 4

months of employment

• Conceptualize, define, deliver, support and manage software applications across Sun Life group benefits

(GB) portfolio

• Responsible for supporting and enhancing current/upcoming applications across cross functional platform

dealing with priorities, upgrades, issues, documentation, license keys negotiation with vendors and

system/SAN upgrades

• Manage, improve and expanded existing business and IT processes, applications and technologies for GB

team to improve their ongoing performance and deliverables

• Facilitate relationships with 3rd party vendors like IBM, EMC, Microsoft, Oracle, IPD and others in order to

support infrastructure, resolve bottlenecks and performance issues across environments

• Identified knowledge gap within the support team, worked with analysts and developers to incorporate team

WIKI that improved documentation availability for resolving issues by support team and non technical

information available to analyst for day to day working

• Leverage with teams across the organization assessing the upcoming projects and implementations,

prioritizing them across the teams calendar and bandwidth to ensure business needs are met and avoiding

discrepancies during the pre implementation meetings

• Participated in approval team for change management meetings for upcoming implementations and

upgrades, reviewing the test results, impacts while discussing with team for scheduling of resources in case

of high impact RFC’s (Request for Changes)

• Review results from testing environments prior and after the upgrade ensuring there is no performance

bottleneck introduced due to new feature/project/enhancement before approving change ticket

• Participate with development team meetings to review upcoming projects, scheduling projects in conjunction

to support projects, reviewing their estimates, test plans schedules, deliverables and impacts to current

environments/Applications

• Manage and review acceptance testing results, availability of load runners/environments, application

enhancements and feature upgrades, vendor provided hot fixes and bug fixes before they get deployed to

Stage environment

• Analyze current issues within team, prioritize them, work towards assigning resource depending on the

impact and business needs by creating JIRA, HP service center tickets (in care impact is higher and require

immediate attention)

• Experience with managing of Windows Servers, UNIX FTP environments, .NET 2.0, 3.0,3.5,4.0, MS SQL

Server, UNIX, TSO, SAN’s and Backups

• Document and review requirements, understand architecture and test plans, reviewing pre production and

post production support making sure foolproof execution of knowledge transfers among development and

support teams

• Excellent in analysis of test plans reviewing load test results, review issues within applications/environments

utilizing Win DBG, reviewing windows events and IIS logs by querying via log parser

• Focused on understanding of customer and business, understand their needs and requirements in order to

achieve results within tight deadlines and limited resources

• Accomplished and dedicated analyst with amazing results within in customer support (number of

accomplishments) by meeting strict deadlines and over delivering on support

• Team player, builds strong relationships at all levels, mentor, influence and motivate team members to

improve and increase productivity, understanding priorities while understanding bandwidth of resources and

push back when required

• Drive projects delivery, working closely with delivery and support teams to track release and upgrade

schedules preventing any overlaps and concerns

• Ability to achieve results within fast paced environment, while concurrently managing multiple projects, SEV

tickets lasting from few hours to few days, enhancements/changes and building of new environments

• Manage communication concerning upcoming upgrades with their impacts, current issues, SEV’s and

projects that impact internal teams and external customers

• Experience in documenting requirements, systems configurations, test cases, issues and resolutions for

future references and other teams

• SKILLS: Software Management, SLA, Project/Application/Environment support, Process Management,

Information Technology Management, Vendor Management, Disaster Recovery, Enterprise Architecture,

Requirement Analysis, Change Management, Documentation, ITIL, .NET 2.0, 3.0, 3.5, 4.0, SQL Server

2000, 2005, 2008, Windows Server 2000, 2003, 2008, UNIX, JAVA, JIRA, HP Service Center, Share point,

Wiki, Lotus Notes, MS Visio, MS Excel

Technical Support Analyst (August 2009 – March 2011)

IBM Global Services Toronto, Canada

Achievements: Worked with IBM at client’s locations setting up their call center/ claim processing infrastructure

from cradle to grave. Increased productivity of customer support by provided call center with automated solutions for

their generic queries. Received great recommendations on Linked In

• Partner with business and IT representatives to initiate, prioritize, refine, improve and enhance IT and

business processes in order to achieve fast paced results for customer with limited resources

• Gained experience in gathering and transforming customer expectations into an actionable product vision

and roadmap

• Lead experience in designing of clients customer facing claims processing web site, modules for in house

software, scheduling backups, maintain the upgrades

• Provided clients with written and verbal communication regarding the setting up of new systems, upgrading

of existing systems, as well providing them with technical and functional design requirements

• Administered with project manager bugs/issues creating weekly reports, providing explanation and estimates

to the clients, documenting the estimates and fixes

• Successfully communicated and coordinated with departments across the organization, Project

Management, QA, Program Management and IT to gather business requirements and consult with

development team for prioritizing and estimation

• Develop and execute plans to check working of end to end solutions within tight deadlines and in an

extremely fast paced environment

• SKILLS: Software Management, Project/Application/Environment support, Process Management,

Information Technology Management, Vendor Management, Disaster Recovery, Enterprise Architecture,

Requirement Analysis, Change Management, Documentation, .NET 2.0, MYSQL, LINUX, Windows Server

2003, Linux, Exchange, PHP, Drupal, BugZilla

Software/Support Developer (April 2008 August 2009)

TekSystems MSC, Montreal, Canada

• Key Achievements: Worked as a support developer for client Cigna insurance company receiving great

reviews for quality work from clients and managers, got best scores among the support team for yearly

performance evaluation 2009. Developed tools to validate claims coming from 3 rd party vendor causing

SEV’s, decreasing the response time for resolutions. Recognized by team members for technical and team

skills on Linked In

• Designed and documented technical specifications (Functional Requirements, Application Development

Specifications, Programming Guidelines Specifications) for new and existing projects, based on analysis of

Business Requirements or System Change Requests

• Resolve defects during software release on acceptance / staging environments, maintain their

documentation using HP Quality center

• Fulfill SLA’s (Service Level Agreement) while catering clients requests though vantive ticketing (CRM

Software), helped in resolving on numerous highest severity issues within SLA

• Mentored team with different backgrounds to support applications with .NET and JAVA, here by increasing

the team’s bandwidth and improving division of workload

• SKILLS: Project/Application/Environment support, Process Management, Enterprise Architecture,

Requirement Analysis, Functional Requirements, Scrum, ITIL, Documentation, .NET 1.1, 2.0, DB2, MS SQL

Server, Web Services, SLA’s, Ticketing

Software Developer (January 2008 – March 2008)

Nakisa Inc., Montreal, Canada

• Designed and developed for modules in .net and Java while continually completed heavy workloads under

extremely tight deadlines

• SKILLS: .NET 2.0, JAVA, Share point, Rational Clear Case

Research Assistant (May 2005 December 2007)

Dept. of Computer Science, Concordia University, Montreal, Canada

• Researched on a semantics text based search, developed a text extractor to extract textual information from

the academic documents

• SKILLS: Research, JAVA, PHP, Linux, Unix, Windows 2003

Software Engineer (June 2002 – December 2004)

Foxy Solutions Inc., India

• Assessed and fulfilled customer needs and performed requirements analysis, software development

• SKILLS: Customer Facing, Requirement Gathering, Project Development, .NET 1.1, PHP, Linux,

EDUCATION

Masters of Computer Science, Concordia University, Canada, December 2007

Bachelors of Computer Application, Panjab University, India, May 2002

CITIZENSHIP

Canadian Citizen

Linked In Recommendations

7 people have recommended Krishma

"Krishma brings about a calm, insightful, and selfless approach to supporting and growing business critical

IT applications. A phenomenal team player, Krishma brought the right balance of enforcing business

controls to the work, and ensuring business deliveries take place. Perhaps most impressive of all was her

focus in times of urgency, and not partaking in the "blame game" when many others would give in to the

temptation. I'd be delighted to work with Krishma again."

Peter E. Rode, was Krishma's client

"Krishma is a great team player, is not afraid to tackle new types of development problems and to date I

have not met someone who approaches work with the level of positivity she consistently brings. During the

2 years I worked with Krishma she was able to successfully multi-task on a number of core responsibilities

that spanned multiple technologies and disciplines. She quickly became a go-to person for several different

roles within the organization including business analysts, test lead, software development lead, audit

manager and the director of operations. Krishma was a vital member of the team and proved to be key to

our success!"

Raj Kotecha, IT Architect, IBM Canada, managed Krishma at IBM Global Services

"I had the pleasure of working alongside Krishma for over a year. Krishma has a stong grasp of our client's

business as a 'subject matter expert’ and with high level of commitment, she has provided value added

service in an efficient and effective manner. Krishma always maintained an excellent attitude despite

peaking pressures or needing to work long hours. Krishma always put 100% into every project she

completes with utmost integrity and she consistently demonstrates strong problem and resolution skills.

When the team is under time pressure, Krishma is always willing to accept additional responsibilities to

assist the team. Krishma is a team player, reliable and punctual."

Thi Guerrero, Office Manager (Claims Supervisor), IBM Canada Ltd., worked with Krishma at IBM

Global Services

"Krishma is a well-organized and detailed oriented analyst. Krishma worked diligently and ensured that all

of her deliverables were always completed on time. She has a very positive attitude and was always willing

to accept additional responsibility. It was a pleasure working with Krishma on my last project and I have

no hesitation in recommending her, as she would be a valuable asset to any organization."

Mila Levit, PMP, Functional consultant - Oracle Package Application Services, IBM Global

Services, worked directly with Krishma at IBM Global Services

"During my work with Krishma, she established herself as a solid developer with both technical and

business knowledge of the company. I should also point out that even in times when she had a lot on her

plate she would always suggest helping if she saw that there was an opportunity to do so even if it was at

her own expense. I highly recommend Krishma for any type of software development project."

Arseny Persik, Technical Support Analyst, IBM Global Business Services, worked directly with

Krishma at IBM Global Services

"Krishma is a real professional who is not only strong technically but always delivers on time. Would be

happy to work with her again sometime in the future."

Robert Kellestine, Facility Manager/Project Manager, Computer Horizons/TEKsystems, managed

Krishma indirectly at TEKsystems

"Krishma was smart, hard worker, organised, team player, very friendly."

Nacer Tagziria, ETL Developer, Tek Systems, worked directly with Krishma at TEKsystems

Recent Awards/Recognitions

Contact this candidate