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Customer Service Manager

Location:
Washington, 18
Posted:
January 07, 2013

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Resume:

Jennifer Leonard

P.O. Box ***, Washington, IN ***01 . 812-***-**** . ab8151@r.postjobfree.com

PRODUCTION SUPERVISOR

Performance oriented professional with a comprehensive record of success in

production manufacturing and management. Work well in fast paced

environment with a focus on creating total customer satisfaction.

Accomplished team leader and tenacious problem solver. Demonstrated

capability to decrease operating downtime, improve teamwork, communications

and information flow. Proven ability to provide superior safety

environments and adherence to compliance regulations. A respected manager

and tenacious problem solver; able to combine manufacturing knowledge and

business acumen to deliver safety, efficiency and results.

KEY ACCOMPLISHMENTS

. Increased product outputs and ensured customer requirements were met;

improved production with less manpower thereby increasing net revenue.

. Created sound workforce and met quality, production, maintenance and

shipment schedules.

. Established on-time deliveries by initiating efficient stamping

processes.

. Maintained a safe work environment by initiating and managing 5S

practices and monthly safety refresher communications.

. Gained quality enhancement through implementation of continuous

improvement practices.

. Generated revenue increase through effective direction and

coordination of activities of employees engaged in retail sales.

PROFESSIONAL HISTORY

Toyota Boshoku America, 60/40 Door Line, Lawrenceville, IL (2012 - Present)

Production Group Leader

Supervise team members on shop floor. Responsible for assuring safety of

team by following standardized work, enforcing personal protective

equipment and dress code requirements. Serve as primary point of contact

for team members, quality tracking and Genchi Genbutsu.

57 Liquors, LLC, Washington, IN (2010 - 2012)

Manager

Support overall store operations of merchandising, projections management,

delivery operations logistics, collections, sales and service. Foster

repeat business by providing quality customer service. Handle scheduling,

payroll, accounts payable/receivable, daily cash and sales reconciliations,

bank deposits, change orders, inventory management and product

presentation.

Toyota Motor Manufacturing, Stamping Department, Princeton, IN (1999- 2010)

Production Group Leader

Orchestrated activities and supervised team members on stamping shop floor.

Served as primary point of contact for team members and issued conflict

resolutions, incident investigations and early symptom investigations.

Implemented continuous improvement practices, quality tracking and Genchi

Genbutsu. Evaluated current production estimates and outputs.

Jennifer Leonard . 812-***-**** . Page Two

Production Team Leader

Responsible for managing pressline/process and assuring safety of team by

following standardized work and implementation practices. Satisfied

customer quality and safety standards of stamped panels based on inspection

and maintenance. Assigned press runs, backfill line positions, and ensured

proper inventory levels on respective press runs.

Production Team Member

Gained status as Primary A-Class Press Operator and held responsibility for

trouble-shooting, fault recovery, inspection, and metal repair and driving

a fork truck.

PRIOR EXPERIENCE

Moose Lodge, Washington, IN

Customer Service Representative

Vincennes Manufacturing Company; Vincennes, IN

Engineering Assistant

Lads & Lassies; Linton, IN

Store Manager

ATEC Associates, Terre Haute, IN

Administrative Assistant

Industrial Contracting & Erecting, Terre Haute, IN

Office Secretary

B & LS Contracting, Inc., Washington, IN

Geo-Technical Clerk /Land Assistant

CERTIFICATIONS

Hotworks

Industrial Tricycle

Forktruck

Overhead Crane

Personnel/Cargo Carriers (EZGO)

PROFESSIONAL DEVELOPMENT

Anti Harassment Training

Customer First Orientation

Ethics & Compliance

Leadership Training

Legal Training

Positive Employee Relations

Toyota Communications Skills

Workplace Violence

Ergonomics/Body Posture

Fall Protection

Hazard Communication

Hearing Conservation

Incident Investigation

Lockout/Tagout



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