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Customer Service Project Manager

Location:
Tampa, FL, 33601
Posted:
December 07, 2012

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Resume:

. Charles Mihalaros

**** ****** **** ***** *** G

Tampa, FL 33634

c: 978-***-**** ab80u5@r.postjobfree.com

Specialization

Plant Engineering / Operations Management / Manufacturing Engineering

/ Project Management and related fields

Qualification Summary

A valuable blend of experience Designing, Implementing, Managing,

Manufacturing and Coordinating challenging responsibilities

and projects which include:

. Managing all aspects of plant manufacturing operations

serving major customers in varied industries from initial

order through product sourcing, manufacturing, quality

control, shipping and customer service

. Training and supervising highly skilled manufacturing staff of up to

100 FTEs

. Managing all vendor and customer relations from Sourcing,

Business Development, and Customer Service

. Organized and managed building and plant operation moves;

including new building construction, complex machine

assembly and space planning

. Managing all financial operations including strict

financial/budgetary controls and detailed cost analysis

Experience:

2012- Global Systems Enterprises

Tampa, FL

Manufacturer of high volume munitions for military applications and

the manufacture of grenade launchers.

Commercial supplier of Trike kits and other various accessories for a

variety of motorcycles.

Operations Manager

Responsible for the daily operations of the various business

activities while providing project management experience and

leadership in the development of the grenade launchers and

motorcycle components.

Selected Highlights:

- Overseeing the installation of the grenade launcher

manufacturing and assembly cells

- Developing Kanban systems for various manufacturing

departments

- Participation in the ISO and government audits

- Responsible for the acquisitions of equipment and support

facilities

- Managing a staff of 50 employees over 2 shifts, while

hiring additional staff for expanding growth in the

organization

- Dealing directly with suppliers and vendors to ensure

quality, delivery and price meeting established

requirements

- Developing new products for motorcycle applications and

have a patent currently pending

- Attending high level corporate staff meetings where

various production and design milestones are discussed

- Overseeing all production, quality, transportation,

plating, maintenance and waste management personnel

2011-2012 Paradigm Precision Holdings

Peabody, MA

Manufacturing complex, high tolerance machined components for

aerospace, industrial power generation and marine markets.

Business Unit Leader

Provided leadership and special project management in the assembly

and construction of precision aircraft engine components.

Responsible for the daily operations of the facility which

included two shifts and ran twenty-four hours a day, seven

days per week.

Selected Highlights:

. Oversaw the installation of aircraft engine component

manufacturing cells

. Managed the facility and participated in Kaizen/Lean/Six-

Sigma/5S events

. Directed Poke-Yoke initiatives

. Responsible for meeting facility budget requirements

. Communicated directly with customers

. Attended high level corporate staff meetings

. Participated in an AS9100 Rev. C, ISO9001, ISO14001 and two

Nadcap audits

2000 - 2011 Ztek Corporation

Woburn, MA

Research and Development Company incorporating cutting edge

technology in Fuel Cell design and manufacturing of patented

systems and processes.

Director of Plant Operations and Manufacturing

Leadership in the planning, project management, manufacturing and

assembly/construction of Ztek's 25kW and 500 kW fuel cells

(Each of which have a BOM of up to 1,000 items and quantities

of up to 30,000 individual parts), steam methane (hydrogen)

reformers and hydrogen refueling stations, along with the

design of a co-generation platform for increased efficiencies.

Overall, responsible for all projects meeting ASME,

Electrical codes, SAE, and other manufacturing design and

engineering requirements.

Selected Highlights:

. Instrumental in the systems mechanical designs, electrical

designs, materials selections and assembly. Designed the

heating system for endothermic process driving hydrogen

production. Re-designed the reformer stacks to reduce

costs and increase throughput.

. Responsible for all direct material selection and

procurement through global supply chain, including vendor

selection; equipment, supplies and manufactured components

as needed for test and manufacture

. Consulted engineers by providing manufacturing/technical

suggestions and solutions

. Provided guidance to Project Manager demonstrated through

design feature modification and coordinating efforts for

the manufacture and test of critical systems

. Designed and implemented several test beds, including, but

not limited to: electrical, mechanical, thermal, reactive,

and support parameters

. Provided critical customer on-site manufacturing

supervision for various projects, customers included: the

State of Connecticut, Pacific Gas & Electric, California

Fuel Cell Partnership, Texas New Mexico Power, Tennessee

Valley Authority, and completed set up of a Hydrogen

refueling station for the Department of Defense

. Developed relationships with potential customers that have

created a potential back log of $150MM of additional sales

and corporate resources

. Influential driver for adjacent markets that utilize the

company's core competencies. Example being Enhanced Oil

Recovery (EOR), through sequestration of Co2

1978 - 1999 JEM ENGINEERING Danvers, MA

A precision manufacturer of OEM components for the Power Generation,

Aerospace & Defense, Semiconductor, and Consumer Products

industries, utilizing lean techniques and high end materials.

Managing Partner & COO

During tenure managed and led all aspects of plant and production

operations. This includes the sourcing and procurement of all

materials and equipment, assembly of complex machinery,

managing staff of up to 60, building and equipment

maintenance, business development, and all financial and

budgetary requirements. Developed the company from a small 15

person factory into a very profitable, highly attractive state

of the art manufacturer for industry leading companies.

Selected Highlights:

. Managed and developed relationships with major customers

including: General Electric Power Systems, GE Aircraft

Engine, Varian Microwave and Semiconductor, Polaroid,

Textron, United Technologies, and Siemens

. Completed the transition from manual machines that required

highly skilled laborers to almost exclusive CNC factory

with manufacturing cells utilizing state of the art

equipment with an efficient, highly skilled staff. Adopted

various cost savings features including but not limited to

JIT, SPC, Kaizen, etc

. Led the development of Jem's NDT (Non-Destructive Testing)

laboratory which included X Ray, Ultrasonic, Magnetic

Particle, Eddy Current and Fluorescent Penetrant

capabilities

. Implemented ISO 14001 (Nadcap - Performance Review

Institute Registrar) standard over a 12 month period as

well as a 6 month review. Mil-Std-45208A Inspection System

Requirements Mil-Std-9858 Quality Program Requirements

. Implemented Jem's Six Sigma program and executed Lean

Manufacturing techniques, reducing overall costs by one-

third and lead times by 25%, which therefore increased

capacity without increasing footprint

. Directed the building of a 15,000 sq. ft. production

facility, from planning through financing, completed

construction and relocation stages. Purchased an existing

facility of 33,000 sq. ft. on 2.75 acres and managed

all construction changes/adaptations

Education:

Bentley College Waltham, MA

BS in Accounting

Wentworth Institute Boston, MA

Manufacturing Engineering

Memberships: ASME - American Society of Mechanical Engineers

NFPA - National Fire Protection Association

CaFCP - California Fuel Cell Partnership

Certificate - Hitachi-Seiki CNC Programming School

Training - Hydrogen Safety Institute

Other Skills: Proficient with CNC programming, manual and CNC machining

technical skills, blueprint reading, test instruments, AS/400

(COPICS - GE) MRP system, EDI Electronic Data Interchange,

Microsoft Office, Profit Key ERP system, E2 ERP system.



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