JERMAYNE L. HOUSTON

**** *.***** ***** ***** Holland, IL 60473 773-***-****

ab7wfc@r.postjobfree.com

Objective

To obtain a responsible position, which will utilize my knowledge and

training in sales, marketing, management and leadership skills, within a

successful organization offering advancement opportunities.

Career Highlights / Qualifications

28 plus years experience in Sales, Marketing, Customer Service and

Management / Strong verbal, written and communication skills / Microsoft

Word, Excel and PowerPoint Proficient / Excellent Customer Service skills

/Self motivated / Exceptional analytical and problem solving skills,

including grasping the "Big Picture" / Complete understanding of the team

concept. Tenacious and flexible in high pressure work scenarios / Positive

and flexible attitude, and always willing to go "Above and Beyond"

Recipient of the 2010 Location Manager of the Year Award, Multi-recipient

of the Sales Supervisor Award, Division Manager Award, Regional Manager and

Outstanding Achievement Award / Recipient of Academy Pacific's Ring of

Honor Award / Reliable Adjustment Bureau Employee of the Year Award 1987 /

Spokesperson for United Airlines "Adopt a School Program"

Experience

2013 - Present WellCare

Chicago, IL

Benefits Consultant

Provide managed care services targeted to government-sponsored health care

programs, focusing on Medicaid. Responsible for marketing the Medicaid

product to interested eligible candidates in the service area, according to

the prescribed rules and regulations of the Medicaid contract in the state

of Illinois. Continually monitor activities with in the health care

industry.

2008 - 2011 Service Corporation International

Chicago, IL

Sales Manager (Oakland Memory Lanes Cemetery 2008-2010)

Location Manager (Kenny Brothers & Hennessy-Nowak Funeral Homes)

Provide compassionate service to families during the most difficult times

of their lives. Implement and execute strategies to insure monthly sales

quotas and new heritage. Monitor and approve payroll. Initiate all hiring

firing procedures. Provide and monitor continued education. Cost control

act as owner by proxy.

2005 2009 Leak and Sons Funeral Home

Chicago, IL

Evening Manager

Act as liaison between funeral home and family. Handle high volume incoming

calls. Nightly bank deposits. Perform a variety of task during funeral

services and provide well-organized and appropriate service to console

grieving family and friends. Assist in funeral preparation including but

not limited to greeting, directing and escorting families. Prepare chapels

layouts and provide transportation for our families if needed.

2001 - 2006 Oak Woods Cemetery

Chicago, IL

Account Executive / Family Service Counselor

Establish a strong business relationship within the community and with our

client families. Conduct sales presentations. Act as a resource for estate

planning. Generate sales leads by professionally servicing at-need

families, networking, and interacting with community leaders. Ensure

compliance federal, state and local regulations. Prepare accurate

documentation regarding daily and weekly

sales activity.

1996 - 2001 Howard Johnson Hotel Resorts Reseda,

CA

Assistant General Manager / Night Auditor

Implement new policies and procedures. Monitor establishment sale and

service objectives. Assist in the hiring and training process. Responsible

for nightly balancing of accounts receivables and payables. Secure existing

and new customer and corporate accounts. Assist in the development of sales

and service strategies.

Education

2010 Dignity University - Houston, TX

Associate - Sales Manager - Location Manager Certification

1999 Ricoh University - Tustin, CA

Analog and Digital Office Connectivity and Professional Selling Skills

Certification

1986 Xerox - Woodland Hills, CA

Professional Selling Skills 1 & 2

1982 Academy Pacific Business and Travel College - Hollywood, CA

Transportation Management and Sales Diploma

1981 Harold Washington College - Chicago, IL

REFERENCES AVAILABLE UPON REQUEST

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